Pacific Volkswagen

I have leased now two Jettas through Pacific VW and I have had a wonderful experience every time. I was not expecting to get a new car and I was browsing the dealership to get more information about the TDI's. Jason Stacho was so professional and friendly where the lease ending up working in my favor! From the start of the paperwork to finance, the entire staff made the paperwork process easy and stress free. I love my new Jetta TDI and would highly recommend Pacific VW and Jason Stacho!

I highly recommend John Rodriguez for all your service needs. He provided excellent customer service.

Jason and his sales manager steve baldisano got me a great deal and the service was excellent, location is convenient right off the highway 405

I will write a separate service review for my super awesome, rock-star, patient salesman.... as this negative rating has all to to do w the argumentative and rude Finance Manager, Ms. Inna Eng. We were all set to go w our second Jetta 2014 purchase. One in November 2013 and one today (March 2014). We bought both our two college age daughters new Jettas. We were led to compete the finance/ sale papers this evening by the worse dealer person that we have ever encountered at any dealership. Once we signed all the purchase papers and she was done w her additional options sales pitch...She began to tell me that she would not except the insurance card that I provided the night previously to the dealership. She told me that my full insurance was not sufficient to drive off the lot w the new car as my daughter was listed only as a driver. This was highly interesting to me as the insurance card was good enough to drive off w the other new Jetta at the same dealer 4 months ago....and has been good enough for the last 15 years w over 10 new cars purchased at various dealerships (Mercedes, Jaguar, Ford, GMC, Toyota, An small private). I asked Ms. Eng if I should pick to car up the next day when my insurance broker would be at work... or what should we do if she is refusing to call the company directly...she just kept arguing and it appeared she was harassing me purposefully. Not sure why????? I try my best not to take ignorance seriously. I asked her again and again to call the insurance company directly to verify insurance, or if she didn't want to call she could wait next day for broker to contact her...she kept arguing that it is not the proper insurance card. I excused myself from the room in hopes that she could maybe better work w my husband and daughter, as she was taking an argumentative stance toward me. I asked her to call my carrier over 10 times, and she finally did call once I left the room. Once she called my insurance carrier...we were signed and ready to drive off in 10 minutes w the new car (irony). We drove off w our second Jetta and we were happy to give it to our daughter as her grad college gift. I wanted to share this info, as I worked 10 years in customer service prior to entering my current career, and this woman offended me and all the hard work that I use to do when working w the public. PS the previous finance person from my last transaction was not available to help me which was too bad. Today was suppose to be an exciting day, and Ms. Eng seemed xxxx bent on stealing our little happiness (But she didn't). I would wait until one of the nice gentlemen in finance could assist. If I want to buy another vw I will make sure she is no where near my transaction!!!!! Daughter loved her car.

I had a great experience the service was great. Sergio the salesman was very patient and honest about the cars he showed us. I will definitely recommend him to my friends and family.

PACIFIC VW IS THE BEST DEALER IN SOUTH BAY, MR LOPEZ WENT TO THE EXTREME TO GET MY ON AN USED CAR, MR.LOPEZ IS VERY FRIENDLY /// VERY GOOD ON EVERYTHING, NEXT TIME I WANT TO BUY A NEW OR USED CAR I WILL BUY FROM Pacific VW , and i will ask for SERGIO LOPEZ.. 2011 VW JETTA SEL RUNS GREAT

I have never bought or leased a car, so when I went into VW pacific I did not know what to expect. I had the pleasure of working with Armin Navab and it was a great experience. He walked me through the process and was very helpful and knowledgeable. I would highly recommend going to see Armin at VW pacific if you are looking to purchase or lease a VW!!!

I just leased a Passat from Armin Navab at Pacific VW and I have to say the experience was great. As it was my first time purchasing/leasing a new car Armin was very very helpful and a joy to work with. I would highly recommend going to see Armin Navab at Pacific VW if you are looking to get a new VW of any kind.

Purchasing a used vehicle at Pacific Volkswagen was an amazing experience. Chris Estrada, our sales rep was friendly, very knowledgeable, and above all very patient.

Jason Stacho greeted my wife and I, he treated us great. Reason for visit was the sign and drive event, on our way to see the Jetta's we saw some used cars and one in particular caught our eye it was a Chrysler 300. Awesome car and very knowledgeable sales person. After taking the 300 on test drive I was ready to purchase vehicle. Jason went out of his way to make sure my wife and I were comfortable with all of the controls and features of our 300. Mr. Castro