Reviews
Good Service
The sales representative was very personable, knowledgeable and helpful. The overall experience was a bit long, but pleasant. They could use some new chairs and some blinds to block out the sun. Also, the financial specialist was friendly, but a bit misleading and pushy with the extra coverage packages information in her attempt to sell them to me.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to provide this feedback. We have shared your comments with our team. Let us know if you have any questions in the future. Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Great salesman!
I found the salesman very helpful. He kept his promise and gave me the deal I was looking for. He also explained thing in great detail
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate the great feedback! Our team works hard to exemplify our commitment to customer care. Let us know if we can help with anything else in the future, be it service or sales. Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Got a new car and satisfied with sincerely sales person
I requested the information about the car I want and the price I can work with in the morning. George Lin get back to me with straightforward options, no game! I drove home the car I want that evening ;)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the excellent feedback. I'm glad to hear that George demonstrated the top-notch service we strive to deliver. Congratulations on your purchase and feel free to reach out with any automotive needs in the future. Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
I had a good experience at Honda Pasadena
Moe Halawa and Benito Molina were very knowledgeable and very helpful,they were both able to help me with my needs in purchasing my Honda Ridgeline I much appreciate their help. I would recommend them to all my friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Honda Ridgeline! We appreciate your comments and are happy to hear that Benito and Moe were able to meet your needs. At Honda of Pasadena, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
A great experience
After twenty years of luxury German cars I purchased my first Japanese car. I highly recommend Honda of Pasadena. The staff Clark, George, Diego and Simone are incredibly professional, friendly making the car buying experience easy. They have diffenitly earned my future businesses.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Outstanding service
I did not look forward to a lengthy process. It is usually exhausting and time-consuming. Honda of Pasadena made it easy. The car purchasing process/experience is very positive- transparent, efficient, thorough, and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
At Honda of Pasadena, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Treated like a valued neighborhood customer
George Lin was great to work with: he understood what I needed and what I wanted. Once I signed the paperwork to purchase a new vehicle, the customer service improved and was really helpful and fast and kept me informed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your great review! We're glad to have George on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Professional salesman Johnny La
I bought a Clarity and very happy with the overall experience. Their price is competitive. I first contacted Kenny La, the internet sales manager online and was helped by his brother Johnny La at the store. They are both sincere, professional, helpful and knowledgeable about their products. I’ve been to other dealerships but the salespeople there were not as professional and knowledgeable as Kenny and Johnny.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks for this marvelous review and congratulations on your new car! We are so pleased that Kennyy and Johnny were able to provide you with such exceptional service. Enjoy your new vehicle! Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Just bought new CRV from Tyke at Pasadena Honda
My husband and I are return customers at Honda of Pasadena. Last year we bought a Civic for our daughter and this year we returned to check out the CRV. We were helped by Tyke who was very friendly and extremely knowledgeable about the CRV features. We weren’t sure if we were going to get the CRV or a RAV4 but after our test drive and learning about the CRV from Tyke we bought the CRV then and there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Exceptional Customer Service
George Lin is exceptional in our dealing w the dealer. He provided us all the necessary information through our email make our appointment, that’s it! within 2 hours we were done in & out of their dealership with our new car in 2 hours. Amazing people, from Sales to Finance. Highly recommend it to others car buyers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this amazing review! We really appreciate your business. Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com