Reviews
Amazing Car Experience!
One of the best car dealership around! My husband and I had the pleasure of meeting and working with Brandon and Clark on buying my new 2018 Honda Civic Hatchback! They were both so very helpful and worked with my budget to get me a payment I was comfortable with. There was no hassle...they made the dreadful car buying experience so painless and easy. I am truly grateful to have been referred to this dealership and will be definitely referring all my friends and family here. Hands down one of the best experiences ever! THANK YOU Brandon, Clark and Jeff again for making this car a reality for me! I'm feeling truly grateful and happy!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Brandon, Clark and Jeff were able to meet your needs. At Honda of Pasadena, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Bought a Certified used vehicle
Good experience. Felix was very helpful good cars. Felix was able to negotiate a price for us. Not what I wanted to pay but he helped us out. Wife very happy with her car. Thank you.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
I am happy to hear that your time spent with Felix was pleasant. Congratulations on your new car! If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Worth the Drive to Pasadena
“Great service and helpful, friendly salesmen. Willing to negotiate, and field all the questions I had while purchasing my vehicle. Recommended if you’re looking for a used Honda in the Los Angeles area.”
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Great customer service by Kenny La!
The customer service was execellent. It was a very great experience! Kenny La was friendly, polite and very resourceful regarding the new technology that Honda added! He went over everything that needed to be known!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
honesty, professional, helpful, and very polite.
first of all, I thank God that I've got a good and very honest salesman From the person of Mr. Fred Kabrite who assist us with all the politeness and not pushy type of person in dealing. he gave us great time for choosing the right car and great time in dealing. he is our man.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Al, thank you for the feedback! We are happy to hear about your positive experience at Honda of Pasadena, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
A great car-buying experience!
Kenny was wonderful! I submitted an email price request, and he responded right away. He was very helpful and knowledgeable but was not pushy. He gave me time to make up my mind and answered all my questions. He went over all the features of the car before I drove it away. It's been a long time since I bought a new car and he put me at ease immediately. Johnny took me out for a test drive and went over the features of the car... he was also extremely helpful and patient with my questions. Pasadena Honda gave me the exact car I wanted at a fair price, with pleasant and helpful sales staff.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this fantastic review! Our entire team works hard to demonstrate our commitment to customer care. I will gladly share your kind words with Kenny, Johnny, and the team. Congratulations on your purchase and feel free to contact or visit us again for your future automotive needs. Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Honda Pasadena is fantastic!
My salesman Ray is as attentive as they get and the leasing process with Danny was fast and efficient. I’d recommend Honda Pasadena to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great feedback. I'm happy to hear that Ray and Danny provided a smooth and efficient leasing experience. We appreciate your recommendation and we look forward to helping you again in the future. Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Wonderful buying experience
Tyke did a great job showing us the cars he had available, and got us a great deal. I would highly recommend buying from him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Insufficient knowledge
I shopped for new car, completed test drive with family and price is fixed, I was moving to other state these guys don’t know how to process other state registration and will come up with rules, in Carmax website they clearly explain other state purchases. BE CAREFUL WITH YOUR HARD EARNINGS DONT WASTE ON THEM. It’s been more than a month now and my title and registration are not in my current address or old address.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out. Customer service is one of our top priorities and the details you've mentioned do not meet our standard quality of service. Please contact me at your convenience. Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Made Buying a Car a Pleasant Experience
General courtesy and efficiency. We had a somewhat unusual situation in that we wanted to delay picking up the car so that my wife could have a weekend to drive it and get used to it before she started using it for commuting. Lawrence Feng was wonderful about making that happen.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to serve you, and we look forward to doing so again. Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com