Reviews
New car
Needed a reliable, hybrid car asap. Fred Kabrite sold me the Honda Insight and I love it. He was thorough, knew his stuff, directed me to exactly what I wanted. Thank you Fred and Hinda of Pasadena!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this great feedback. Fred works incredibly hard and truly exemplifies our commitment to customer care. Congratulations on your Honda Insight, I'm glad to hear that you love it! Let us know if we can help with anything else in the future. Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Great & knowledgable sales
Tyke Zorbas was professional, knowledgeable and a delight to work with on my new car purchase. He went the extra mile for me for my purchase and the post sale service. I highly recommend him!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Your outta luck
In the past this place has been fine, but I'm extremely disappointed. After many years of having my CRV serviced by Foothill, the most recent yearly service included a thorough check of the air conditioning that totaled over $200. When the air conditioning stopped working shortly after in late July during a heat wave, I was told that the next appointment would be in more than a week. There was no option for me to bring it in earlier. Having been a customer for so many years and because they had just serviced the air, this strikes me as very poor customer relations. I'll be saying goodbye to Honda of Pasadena.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Kathy, I would like to express our sincere gratitude both for your repeat business and for taking the time to write this review. I want you to know that it is our priority to satisfy every customer that enters our dealership. Please contact me at your earliest convenience so we can work towards a positive direction. Thank you and I look forward to hearing from you. Sincerely, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
My car buying experience
I was ready to go back to the Honda family. I have owned Toyotas, Hondas, a Mercedes and a Hyundai. Tyke Zorbas was easy to work and it was the most positive car buying experience in my life. I would absolutely recommend him to whomever is ready to purchase a Honda. Tyke Zorbas was knowledgeable, friendly and a true professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your kind words about your experience at Honda of Pasadena! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Great Customer Service
Honda of Pasadena gave me a great experience in purchasing my very first vehicle. I received great customer service from Kenny La. I would definitely recommend this dealership to others.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
NO OTHER PLACE TO SHOP- HONDA OF PASADENA
Moe Halawa is the man to see. The customer service experience he provided was so amazing. He had work with us to ensure we got we came for and not to leave the dealership empty handed. I would definitely recommend him and Honda of Pasadena to friends and family. Go Moe!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Edwin, we appreciate you leaving this excellent review! Moe is a fantastic member of our team and I will gladly share your compliments with him. Thank you for your business and recommendation. Let us know if we can help with anything else in the future. Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
I really liked the service
Michael Tran,the man service good and nice.I'm very happy .I'll tell some one in my family and friend go to that guy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving this great feedback. We work hard to provide friendly and efficient service. Thank you for the recommendation and let us know if we can help with any other automotive needs in the future. Sincerely, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
One of a Kind Experience
The amazing service I received while buying my car was unlike no other. Everyone was extremely attentive and thorough, acknowledging my wishes and being completely transparent in offers available. I didn’t feel pressured to do anything I wasn’t comfortable wish.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We cannot thank you enough for this fantastic review! Our entire team works incredibly hard to demonstrate our commitment to customer care. Always feel free to reach out with any questions in the future as we are always here to help. Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Great Customer service!
Johnny La and Honda of Pasadena (Finance and Sales Manager) all met expectations! There service and knowledge of the vehicle I purchased was phenomenal. There customer service was excellent. Second car that I purchased from Pasadena Honda and will continue to go to them. Definitely would recommend them to family and friends!! Extremely happy with my new Honda CR-V. Thank you Johnny and team.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the excellent review and congratulations on your new Honda CR-V! It's great to hear that Johnny and the team ensured you had a wonderful buying experience. We look forward to helping you again in the future. Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Awesome
George, our salesman, was wonderful! He made our experience fast and easy! He also explained all of our options to us, which we appreciated. I will definitely be buying my daughters car from here in the near future!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave this excellent feedback! George is a great member of our team and truly exemplifies our commitment to customer care. We look forward to seeing you back again in the future. Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com