Rudolph Honda

Hi Mrs. Carter, I’m sorry you felt that way. As per our conversation 7 months ago when we first agreed to help you we told you we would help by installing your part free of charge due to your very compelling situation you had going at the time. This meeting took place not only with me and you but the Shop Forman and the Service Advisor. Because of the length of time you took to come back to redeem this offer and after several attempts of the Advisor’s trying to reach you (to see when you were making it in), we had put everything in your client file notes so that the arrangement would not be forgotten. At no point did I call you any names as I was simply explaining the original agreement with you. I offered you a 20% discount after the fact because I understood. At the end of the day we honored an agreement 7 months later that didn’t have to go past 30 days once your parts arrived. Especially when we gave you several notices in between those 7 months. Again, I’m sorry how things transpired for you and we hope you continue to have a good day. Claudia Aguilar Service Manager

Nor do we and since sadly you are leaving us there is no reason to reiterate our conversations anymore. I will say this, your opinion matters and we will be applying it into our training including my own to help make improvements for our future customers and their experience. Thank you for your business and I sincerely wish you the best. -Claudia

I do not want to get into an email conflict with you, but want to be clear that when you said you would replace the camera at no cost, at no time did anyone state that it was labor only. I would not have agreed if I had been advised of the cost to me. Especially since it was such an expensive part that I have no idea what it is for. When I was notified that the part was available, I was traveling and was told it had been on backorder for several months. I was told to call Bianca to schedule and tried 3 times, but only got voice mail which hung up after a few seconds, so I did not try again. When I came in for the recall, I was told the camera was there & could be installed as well if I could come back on Monday. Again, I was not informed there would be a cost for it, even after I mentioned that it was my understanding that it would be free to me. I understand that it is installed and I must pay for it, but you should treat your customers with some respect. Rest assured that although you have plenty of customers and I am as insignificant as you have treated me, I will not be returning to Rudolph Honda for any reason, so our relationship is completed.

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Honda, we look forward to having you as one of our valued customers for many more years to come! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

Thank you for your kindness and continue the great work.

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Dennie, and don't hesitate to let us know if we can be of further assistance. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rudolph Honda. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

I completely understand. The wait times vary depending on the influx of customers and their vehicle needs. The summer months are known not just locally but nationally as the busiest time of the year for vehicle repairs. The benefit of Rudolph’s Service Department is that we are a non-appointment facility and take in walk-ins which create a lesser wait time for our customers. Other dealerships with Appointment Only departments will have an average wait time of 2-3 weeks before your vehicle can be seen. Like I mentioned before, the 6-7 days is not always the case just in peak season. Normally thanks to our walk-in process we can get a vehicle looked at in 1-2 days. We also offer loaner vehicles to help with your transportation needs. Give me a call and I can help set one up for you. We appreciate your business and we hope we can continue earning it. Your opinion matters and helps us understand where we may have areas of opportunity to help improve our customers’ Service experience. Thank you! -Claudia Aguilar, Service Mgr.

The part of my visit that didn't go as planned was the diagnosis that I initially needed, the oil changes were just additional services. I couldn't leave my car for an "at least 6 or 7 days " quoted time frame just to get a diagnosis. My email is homers948@att.net and phone is (915)240-0819

Thank you so much for choosing Rudolph Honda! Let us know if we can be of any more assistance! Hope to see you again soon!! Lam Nguyen Sales Manager lamn@rudolphcars.com

Thank you so much for choosing Rudolph Honda! Let us know if we can be of any more assistance! Lam Nguyen Sales Manager lamn@rudolphcars.com

Thank you so much for choosing Rudolph Honda! Let us know if we can be of any more assistance! Hope to see you again soon!! Lam Nguyen Sales Manager lamn@rudolphcars.com

Thank you so much for choosing Rudolph Honda! Let us know if we can be of any more assistance! Hope to see you again soon!! Lam Nguyen Sales Manager lamn@rudolphcars.com

Thank you so much for choosing Rudolph Honda! Let us know if we can be of any more assistance! Hope to see you again soon!! Lam Nguyen Sales Manager lamn@rudolphcars.com