Reviews
Got in and out quickly.
Got in and out quickly. Recommended service items after inspection and still got my car back before closing on a Saturday. Awesome.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. Natali and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Honda. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com
Waited 4 days before they could even get to start work on
Waited 4 days before they could even get to start work on my car, and then charged $1,600 to have A/C replaced at $169.95/hour. Makes you wonder how much the tech actually makes... Far too expensive for service work. And at that cost, they couldn't even bother to wash the car.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello Fritz, Thank you for taking the time to give us your feedback. I'm sorry to learn that about your experience. We strive to be better every day and without our customer feedback that wouldn't be possible. I can understand your frustration about the pricing of the dealership and the services we offer. Our Technicians are not paid $169.95 an hour, that would be awesome if they did! The door rate not only helps our business pay the entire Service Staff but also shop expenses and utilities. In return, dealerships are held at a higher standard when it comes to the experience and technology we can provide for our customers as opposed to a Mom and Pop shop. This reflects our wait times like in your case 4 days. We have a large loyal client base that trust us with their vehicles and in order to accommodate everyone sometimes wait times can be long. However, thanks to our walk-in process we are one of the only dealerships that don't have a 2-3 week wait times and can service vehicles faster. We hope we can continue earning your trust and your business in the future. Without our customers we are nothing. Hope you have a great day! Claudia Aguilar Service Manager Rudolph Honda
My granddaughter and I had a lovely experience recently.
My granddaughter and I had a lovely experience recently. While we were waiting for my oil to get changed, she got to play in the kids area and we received some delicious popcorn and soda.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com
Took care of the work I needed done as specified.
Took care of the work I needed done as specified. Did not have to wait longer than the time quoted. My rear brakes aren’t squealing any more.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rudolph Honda. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com
I wanted to express my gratitude for the exceptional
I wanted to express my gratitude for the exceptional customer service I received from Juan Perez. His friendly and helpful demeanor made a real difference in my experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Honda! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com
The service is very good, the people are very friendly
The service is very good, the people are very friendly and the waiting time is good
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Edna, thank you for choosing Rudolph Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com
Excellent service experience!
Excellent service experience! Used the new mobile service and the tech attended to my needs in a quick, professional manner!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Rudolph Honda. We appreciate your business and hope to see you again soon! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com
Dealing with Rudolph was a pleasant experience all
Dealing with Rudolph was a pleasant experience all around. The only drawback was that the selection of Honda Ridgelines was limited but overall I’m very pleased with my truck .
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Enjoy your new truck! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com
Excellent customer service in all departments, from sales
Excellent customer service in all departments, from sales to finance to service departments. Couldn't be better!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team, Doug. We're glad to hear we delivered such a great experience! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com
Was very happy with my service Advisor (young girl) was
Was very happy with my service Advisor (young girl) was able to get everything done in 3 hours
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Natali met your expectations. Thank you again for choosing Rudolph Honda, we look forward to having you as one of our valued customers for many more years to come! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com