Rudolph Honda

they were very nice, new what they were talking about an went out of thieir way to help you..

I used to cheer and recommend Rudolph Honda El Paso but after this experience it kind of make me loose faith in them. I have taken my car to this dealership for service since I bought my car (2019Civic). I got an oil change at Rudolph Honda El Paso and they forgot the two front screws on the cover or they didn?t tighten them. The cover came loose while I was on the highway ( in a city 5 hrs away from El Paso). I contacted the service manager but the only thing she said it was that she needed photos and didn?t offered a fast repair respond. I missed work just because this job was not done properly (screws not installed or not torque to the manufacturer?s specs). I sent the photos to the manager. After 4days, I still haven?t gotten a respond.

Excellent service by Willie Garcia, my trusted service advisor for many, many years.

They did not check fluids which they said they would. Also tire rotation was not done,which they said it would also get done.

People were very courteous and efficient. I was immediately attended to.

Carlos Marin was very friendly and helpful from the minute we walked in the door at Rudolph. He was very knowledgable on products and the reality of the current vehicle supply situation. We in no way felt pressured or rushed to make a decision.

Service department is the best I’ve ever dealt with. Liz Hinojosa, my service advisor takes time to explain in detail issues that arise and importance of getting them taken care of for maximum performance of my car. All staff is very professional and courteous. Rudolph Honda is a five star business. Highly recommend! Service after the sale is their priority!

Great experience with Edgar Flores. I bought my previous vehicle with his assistance and kept the vehicle for nine years without any issues in 9 years. The reliability of Honda has brought me back to Rudolph for the third time.

My visit was due to a recall for hood striker reinforcement. I was very satisfied with my appointment. They were waiting for me, accomplished the job in short order and I was on my way within 30 minutes. Very satisfied with their care and interest in the customer concerns.

easy and fast. the service agent went out of her way to answer my questions