Land Rover Hartford

I am extremely disappointed with my experiences at Land Rover dealerships when trying to purchase a Defender. Too often, I have felt insulted, disrespected, and as though someone was trying to take advantage of me. I shop at Mercedes-Benz, Porsche, BMW, and Toyota, and the difference is night and day. Those dealerships treat me with respect and appreciate my business. At Land Rover, I have repeatedly encountered an arrogant, condescending attitude that makes me question why I would spend my money there. This is exactly why I have never owned a Defender, despite genuinely wanting one. It isn't the vehicle that has put me off; it's the dealership experience. When I'm ready to make a significant purchase, I expect professionalism, honesty, and respect—not an attitude that makes me feel unwelcome. Unfortunately, after these repeated experiences, I will be looking at other brands rather than continuing to pursue a Defender. Mercedes-Benz, Porsche, BMW, and Toyota have all demonstrated that buying a vehicle can be an enjoyable experience, and I have no reason to tolerate anything less. Land Rover may build an iconic vehicle, but a great product means very little when the people selling it drive customers away. I hope you take this feedback seriously and recognize how your dealership's approach is costing you sales. Regards, A Disappointed Potential Customer

I had an excellent experience purchasing my Land Rover Defender 110, thanks entirely to Miran. He was the key to making the entire process easy, smooth, and stress-free. From start to finish, Miran went above and beyond, demonstrating exceptional professionalism, attention to detail, and a genuine commitment to ensuring everything went seamlessly. Buying a vehicle can sometimes be cumbersome, but Miran’s extra effort made all the difference. He guided me through every step, answered my questions, and made the experience enjoyable. I’m thrilled with my Defender and highly recommend working with Miran to anyone considering a Land Rover.

Fantastic experience buying our Land Rover with Marin! I called ahead in the morning to confirm availability, and when we arrived, the vehicle was out front and waiting. Marin met us with a friendly, no-pressure approach and was eager to share all the details about the car. The transaction was incredibly smooth—we looked at it on Saturday and picked it up fully detailed on Monday with zero issues. I would absolutely work with Marin again for future purchases!

Update: The service manager saw this review and offered me $300 to remove it - I also confirmed with previous mechanic that there were no missing bolts or broken clips in the engine bay before the dealership got the car, so my best guess is they got upset i didn't buy a part from them at 50% mark up and took it out on my car - STAY AWAY it used to be we would bring the car to the shop and were charged a diag fee so they can take a look at whatever was wrong with it, now we are charged separate diag fees for each item we report, and they don't mention or offer to fix problems you would think they would notice, like the driver's seat heat doesn't work, the license plate light warning is on the engine part that needed to be replaced was quoted at 1700$, i found it online for $900, other land rover sellers had it for $1100 with 2 day shipping engine bay was a mess on return! missing a shroud bolt that i talked to the previous tech who worked on it (was not used or serviced between) and he said there weren't any missing bolts the entire back half the engine bay was off the clips that hold it in place and wedged against the engine itself, it would have been IMPOSSIBLE for them not to notice this while they worked on it, if indeed it was brought in like that, instead it was returned with a problem that didn't exist according to the previous tech i was being super patient & encouraging the entire time, car was in the shop for two weeks

The service coordinators Doug and Jeffrey always make service a great easy quick experience! I love working with them.

Claudia was amazing she made the entire experience great from start to finish. I would highly recommend this dealership they took the time to listen to us and put us in the vehicle that worked the best for us. Keep up the great work!!

Service has been an issue since we purchased our first vehicle from them. Sales has always been superb. I believe the actual mechanics are very skilled but the service department, itself, is deplorable. Tough to make an appointment. Communication is insufficient. I was contemplating purchasing a new vehicle in December and chose another brand specifically due to the lack of service suooort from Hartford.

Claudia Dijmarescu was absolutely wonderful! We purchased our first ever Land Rover and it was a very pleasant experience. Claudia was extremely knowledgeable about the Discovery Sport that we were interested in and was able to answer all of our questions about the vehicle and all of the available options that came with it. She even delivered our new Discovery to our home, once all the paperwork and any needed servicing was completed. She gave us her personal cell number so she could answer any additional questions once we had the vehicle in our possession. I would highly recommend Claudia and Land Rover Hartford to anyone in the market for a new or pre-owned Rover.

Prompt and thorough service for my vehicle. Video of inspection is very helpful. Clear communications.

Excellent service ! The team had effective communication and explained everything we needed to know for our car.