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Doug Smith Chrysler Dodge Jeep RAM of Am

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (101 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (101 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Doug Smith Chrysler Dodge Jeep RAM of Am from DealerRater.

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Amazing Experience!!!

Chad Walkenhorse at Doug Smith Autoplex was fantastic! He immediately assisted my mother-in-law and me in what we were looking for, a Kia Soul. He totally helped us figure out the best plan for us and I was able to drive away in a new Kia Soul that day! I am 100% happy with my new soul!! I would highly recommend Doug Smith Autoplex and Chad Walkenhorse to anyone looking for a vehicle. In fact the whole staff was amazing! I rate them excellent! Chad also walked me through the car so I knew how to use all the devices and things. I am so happy!!! My husband is also interested in getting a Kia as well and I have mentioned it to my friends. :) Thank you Chad!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Heather, thank you for leaving this review about your experience at Doug Smith Autoplex. Chad is a knowledgeable part of our Kia team. I'm glad to hear that he was able to show you through the vehicle and come up with a plan that worked best for you. We hope to see you again in the future for any servicing needs you may have for your Kia.

Honest good doing business

drove over 250 miles to do business with this dealership. They made good on their claims and went out of their way to see to it that I was satisfied with my purchase.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for choosing to visit our Utah car dealership from Colorado! I hope you will continue to be well satisfied with your Tundra. Please visit us again if there are any other vehicle purchases, parts or service needs that you may have.

Bought 5 vehicles there and would go back again.

I have searched the Internet looking at cars and trucks trying to find the best price on like everyone else does and have always found that Doug Smith has the best deals with no hassle. I have worked with Brad Smith in purchasing 3 Dodge Trucks, a Chrysler van and a Subaru over the last 6 years and will continue to go back. He has always worked hard to meet my needs and budget. I have never felt pressured at any time and appreciate the courtesy and care he takes to make sure I'm taken care of. I have referred friends and family to him and he has treated them as if they were his own family. I would highly recommend Doug Smith to anyone looking for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Mark, Thank you for leaving us this great review. It's good to hear that over a six year period that Brad has been able to help you and your family have no hassle, courteous experiences at Doug Smith Autoplex. We hope that will always be the case! Thank you again.

This is the place to go!

I went to Doug Smith after a friend had recommended me to. I was looking for an F-150. After looking at the few selection choices they had, I had found the best deal in town. I was treated extremely well and everybody was so friendly. My salesman was Chris, he was great. I recommend everyone to go to Doug Smith to purchase cars/trucks, you won't regret you did.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience at Doug Smith Autoplex. Our team works hard to treat treat our customers well and to provide the best deals we can. We hope you'll visit us again in future!

Wonderful car buying experience

Let me tell you, our experience at Doug smith Kia was wonderful! We started our search at Christopher Kia in south Jordan and after a waste of 5 hours and an awful experience, we were referred to Chad W. at Doug smith. He was incredible. He followed through with exactly what he said. He did everything he could to get us the best deal. The process was fast and went over so smoothly. There was no pressure from chad at all. We drove away in a spankin new Kia optima and couldn't be more pleased with the experience. If you're looking for a car, Chad at Doug Smith Kia is your man!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Megan, Thank you for your review of our Kia dealership and of Chad's service. Chad is a great member of our Kia team as he works to make sure you are satisfied with your purchase when you leave. I'm sorry to hear of your negative experience at another Kia dealer, but I'm glad that you visited us and that we were able to get you into the Kia Optima you're driving today. If you have questions about your vehicle, please do not hesitate to call Chad or any member of our Kia team.

Best truck buying experience I have ever had!

Cant express enough how happy I am with the product and service I received from Doug Smith Autoplex. I will be coming back to see Klay with all of my vehicle needs. Highly recommend shopping here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Tailor, Thank you for visiting us from Twin Falls, Idaho. We know that you have many choices of dealers who'd love to see you a vehicle, but are so glad that due to your experiences here that you continue to choose us. Thank you for being a great customer!

Service department is a rip-off

I had a headlight lamp go out on a Jeep Patriot. When I took it into the Doug Smith service department, I was told the bulb was $25 but after the alignment and some other nebulous charges, I was told it was going to be over $200. I drove away and took it to LHM. The service guy told me he could replace the bulb for $23.99 plus tax and no labor charge. What a refreshing visit. Doug Smith takes advantage of female drivers.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Kia purchase

Just bought a new Kia optima from them and liked the experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Smooth Denali Transaction

I found the 2009 Yukon Denali I was looking for on CARS.COM and contacted Doug Smith Autoplex to investigate buying it. Chris Smith got right back to me, described the vehicle perfectly and answered my detailed questions. We agreed on price and I flew 500 miles from Denver to do the deal. Chris had someone pick me up in Salt Lake and drive me to the dealership. The Denali was better than described and it only took a few minutes to do the cash deal and I was on my way back to Denver. I could not have imagined a smoother transaction or a nicer used vehicle purchase. Highly recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Easiest vehicle purchase ever!!

The truck was ready to test drive. The whole process was relatively fast and painelss without added sales pitches! We didn't want some things and they didn't push. Transaction was actually pleasant and the salesman was friendly, kind and curteous. The girl who helped with the paperwork was especially helpful and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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