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Doug Smith Chrysler Dodge Jeep RAM of Am

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (101 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (101 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Doug Smith Chrysler Dodge Jeep RAM of Am from DealerRater.

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Amazing process and great people!

We loved buying our car at Doug Smith Autoplex! After working with plenty of other dealers, it was such a relief to walk into here. They listened and cared for our needs and wants. Jim Moore was very down to earth and related to what we said. When he knew didn’t know the answer to our question, he made it a point to find the correct answer and explain it to us. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for taking the time to leave us a review, Nick. We appreciate you sharing your positive experience with others. I'm happy to hear that everything went smoothly and Jim was able to offer you 5 Star Service. If there's ever anything we can assist with down the road please do not hesitate to reach out.

#1 in customer service!

Thank you Seth in the service department!! We were referred to come here and now we know why! Honest, excellent upfront service! We will also be referring you to others!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to leave us a review, Cheryl. We're happy to hear that Seth was able to take care of everything for you. Big thanks for the recommendation and referrals, we really appreciate it. If there's anything we can assist with down the road, please do not hesitate to reach out.

Stress Relief!

Was looking for a Colorado and had specific requirements...located one on the website and was put in touch with Yvonne P. I never have bought out of my area so relied on Yvonne to give me the info on the Colorado... she replied to all my many messages and questions promptly. I ended up making the deal sight unseen and was a little nervous to say the least..... flew over and Yvonne picked me up from SLC airport and we finished the deal..... am completely over the top with the Colorado and the personal service Yvonne gave me was far beyond what I expected.... Thank you for such a wonderful experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kelly, Thanks for taking the time to share your experience with others. We were delighted to hear your kind comments. We know you'll love the new Colorado for many years to come. If there is ever anything we can assist with down the road please do not hesitate to ask. Thanks again!

Klay Kemp was terrific

First time purchase from Doug Smith Autoplex. Klay Kemp was terrific from beginning to end. Will definitely go back when the need arises. Thank you for taking such great care of us on price. The Service is top notch in all aspects!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for taking the time to share your 5 Star experience with others, Swayne. Klay was very happy to hear your kind comments. If there's ever anything we can assist with down the road please do not hesitate to let us know. Thanks!

Great car buying experience

We went down to look for a Jeep and had the privilege of working with Greg Miller. He was very helpful and got us a great deal! Thanks Greg!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the review David! Greg will be very happy to hear your kind remarks. Enjoy the Jeep!

Best car shopping experience!

Look no further when trying to decide where to buy a car. Felt very comfortable when walking the lot and inside. Felt no pressure from any salesmen and they were very considerate with your wants and needs. I highly recommend working with Devan. He was very helpful, knowledgeable, understanding and easy to talk to. Definitely will be a returning customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sean, Thanks for the review! We pride ourselves on offering a no pressure VIP Experience with everyone. It's great to hear that Devan was able to take care of everything for you. Welcome to the Doug Smith Auto Family! We look forward to helping you for many years to come.

Lifetime Customer

I purchase a new vehicle every 12-18 months. I have dealt with every dealer in Utah County and the majority in Salt Lake County. Most of these dealings did not end in a sale due to poor customer service, knowledge etc. I’m a self-admitted demanding customer, which naturally would preclude several dealerships. I have purchased 2 vehicles from Doug Smith Jeep, American Fork, in the past 4 months. One new vehicle had issues I wouldn’t tolerate and the dealer worked with me and gave me a fair deal on a second vehicle, which was the same model etc. This would total 3 vehicles in 4 months. Chris Smith and Gabe Smith are the most friendly and professional car sales folks I have ever dealt with. They understand the customers needs and wants and work tirelessly to make things happen. They truly work for the customer. They are not pushy, overbearing or otherwise unpleasant. The buying experience with them and their dealership is absolutely second to none. I will never purchase a vehicle from any other dealer as long as they work at Doug Smith.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ryan, We appreciate you taking the time to share your 5 Star experience with others. We understand every experience is unique and are elated to hear that everything worked out smoothly during your recent purchases. Chris & Gabe are awesome and will be excited to hear your kinds words. If there is every anything we can help with in the future please don't hesitate to ask!

Excellent

Have been buying from Keith Holladay 20+yrs at the A.F dealership! Always friendly knows what we like, not pushy-just a comfortable, pleasant atmosphere. Keith knows the cars, options available makes it so much better when the dealer knows what he is talking about-no BS!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the 5 Star Review, R&R. We're happy to hear that Keith was able to take care of things for you. We look forward to providing you with a VIP 5 Star Experience in the future. Thanks again!

Devan is the best salesman ever!!

Bought a 2018 Jeep Grand Cherokee from Devan Nelson. He is the best, most knowledgeable, low pressure and all around great guy. I had a wonderful experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Elaine! We think Devan is pretty awesome too. If there's anything we can help with in the future please do not hesitate to ask.

Amazing customer service by Andy

We went to buy a car on a last minute decision. Andy was so nice and very helpful. Our schedule changed a little and we had to go right then. He had everything ready for us and ready to go. He was very helpful and professional! He even stayed after hours to help us finish up and make sure we were good to go before he left. Go see him, you will not regret it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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