Reviews
Write a reviewWalked away with more than I could Imagine!
I loved working with Pedram in the search for a new car. I initially went in looking to buy a used car, but Pedram worked with me and got me an amazing deal on a brand new jeep! I love it and could not be happier. The team was awesome to work with and did everything they could to make sure I got the car I wanted/needed. I wouldn't ever go to another dealership after this wonderful experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Experience, No hard sell, Very acomodating!
Tyson Trevort did a wonderful job accommodating us with our out of state purchase. He sent us extra photos of the truck we purchased per our request. Communicated with us when the dealer was closed to facilitate our arrival in UT 2 days latter to close the purchase. Easy financing process! Call Tyson, for friendly and unpressured transaction!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I was expectent to leave my car, but they indicate
I expectant to leave my car for service, but your tech indicated that if I waited 45 minuets, they would have all done. I was estactic!!!!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jeep Renegade!
I thought I had found the perfect car on Doug Smith's website. When I went to the dealership Pedro helped me find a Renegade that worked better with my financing. Low pressure and more interested in helping me make a good decision than pushing a sale.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great, no pressure experience
Andy was great to work with. He helped us find what we were looking for quickly. We really appreciated the no pressure approach. This is the third car we have purchased through him and all three are running fine. We recommend him highly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
First Time Car Buyer - Great Experience with Zach
My wife and recently purchased a Certified Pre-Owned 2017 Kia Sorento. Since the purchase we have been nothing short of satisfied with our choice. The vehicle is like new and we have not had any problems. The Kia warranties are unmatched and gave us added confidence in our purchase. What we were most impressed with was our overall buying experience. This was our first car we bought from a dealership and we were fairly hesitant because everyone we spoke to had negative stories about buying a car and dealing with a dealership. That was not the case at all at the Doug Smith Kia Dealership. First off, they were the only dealership our friends and colleagues said good things about so we decided to go with them. The minute we were there we felt welcomed and not pressured at all. Fortunately we were able to work with the best salesman?Zachary Hansen. He was the most cheerful, laid back guy. He listened to everything we wanted and showed us just that. Never once did he try to persuade us in a different direction. Even our test drive with him was fun and relaxing. Zach seriously made all the difference in the world and actually made our first time experience so good we said we?re coming back to him and getting another car soon. He even went out of his way to get us some trade in money for our old car, which I didn?t think we could anything. He also kept in touch and sent us some friendly letters in the mail to thank us and make sure we were doing well. If you are in the market for a Kia or any car, I fully endorse and recommend Doug Smith. Ask for Zachary Hansen! You will not regret it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jason, Thanks for taking the time to share your experience with others. Zachary will be very pleased to hear your kind remarks. We love hearing stories like yours. We're happy to help with anything else you made need and looking forward to working with you for many years to come.
5 Cars and 5 Star service!
This is the fifth Carr that I have purchased from Doug Smith! I could not recommend them higher. They give everyone top notch service and customer care.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the 5 Star Review Butters. So glad to have you as part of the Doug Smith Family.
fast response internet
Very fast internet response. Tyson answered questions very knowledgeable and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thanks for taking the time to share your review. Please let us know if there is anything else we can help you with! We appreciate your kind words.
GREAT EXPERIENCE
I stopped in at Doug Smith American Fork looking to replace our 10 year old car. Greg Miller was our salesman, he was great. He answered our questions and showed us some cars that met our needs. He then made us a fair offer for our trade-in. He gave us cold bottled water and cookies while we thought about the deal. At no time did I feal any pressure or pushiness. I accepted the deal and Greg made sure that the new car was detailed and full of gas. He then spent time with us to make sure we knew everything about the new car. I drove home in a new car feeling very good about the whole experience...
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for sharing such a great detailed review! We are happy you enjoyed your buying experience with us and we hope you enjoy your new car for years to come!
Great experience at Doug Smith
I was looking for a used car to replace my old car. I had a great experience working with Andy Dobman. He didn't pressure me and treated me great. I went to 3 dealerships looking for cars. I wasn't treated as great at the other places. Doug Smith was the only dealership I went back to after my initial search. Andy assisted me in my search and let me drive several cars and let me take my time to decide which car was right for me, not which car would make him the most money. I never felt pressured to hurry or to make up my mind. I will definitely come back next time I need a car and look for Andy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Justin, thank you for your review! We're proud of the excellent service that Andy provides to our customers. We'll be sure to pass along your kind words. We appreciate your business, we look forward to seeing you next time!