Mistlin Honda

Worst day ever. After work done at service department it smells like gasoline. Smells up the whole garage. They don't care about us. Gary S.

Please read this if you’re considering taking your car to be serviced here; it will save you a lot of money and headaches. I brought my car in last year for an AC problem. I was quoted a reasonable $180.00 to assess the issue. I was asked to sign a document and didn’t think to look it over closely. This was a mistake. Once they determined the problem with my vehicle, they quoted me a steep estimate to make repairs. I politely declined and found another place that would do it for a fraction of the price. This, however, is where the predatory business practices started. The service provider whom I spoke to, whose name I will exclude from this, refused to return my vehicle unless I paid an additional charge of $720.00. This charge was never brought to my attention before, and caught me off guard. He explained that this was a “labor” cost, and that I would be charged this cost regardless of whether or not I had my vehicle repaired here. Now, I was quoted $180.00 to assess my vehicle and was being charged an additional $720.00 (I still had to pay the $180.00 from before), and yet, they still hadn’t done any repairs to my vehicle. This immediately set off red flags. You would think that this would be illegal, but after having reviewed the document they had me sign in the beginning, I noticed that they added a clause allowing them to charge me for assembly or partially completed work. They had properly set me up to pay them whatever amount they wanted, regardless of my consent after the fact of signing. This was devastating. Having what felt like no other option, I reluctantly agreed to let them finish the job. After all was said and done, I tried to let the experience go as a learning lesson. Unfortunately, this is not where the nightmare ended. The following year, I realized that my AC wasn’t working again. It was early summer and I could tell that it wasn’t blowing cold air on my short drives home from work. Luckily, my warranty was still active for the previous job they had done on it, so I brought it in for them to look at it (keep in mind, the warranty was close to expiring, with only 2 weeks left). Like last time, I was quoted $180.00 to assess my vehicle. Sure, the warranty would cover the cost of fixing it (assuming that it was the same problem as before), but I was urged to consider the possibility that it was a different problem. Again and again, the associate insisted that I might be charged if a different problem was found. Now, I was starting to wonder if they would purposefully attribute the problem to something else so they wouldn’t have to cover my costs. Worried over that thought, I listened as the associated suggested something else to me: that the AC wasn’t blowing cold because I wasn’t driving far enough for it to start working. I hadn’t considered this before and was now wondering if there was really anything wrong with it. I am not knowledgeable on vehicles and didn’t realize this could be a problem (spoilers, it’s not as prominent of an issue as he would have me believe). I let him test the AC of my vehicle and he assured me that the AC was fine: it was simply the heat of the summer making it not blow cold. Should I drive for long enough, it would give the AC enough time to kick in properly, thus resolving the issue. I bought this nonsensical reasoning and went on my way without having it checked. As you might have guessed, this was a big mistake. A few weeks later, I went on a long trip across California. The AC wasn’t working. I brought it back to the dealership and explained what had happened—that I had brought it in before while the warranty was still good and was convinced convinced by an associate that the AC was fine—but I was dismissed, and they refused to make good on the now expired warranty (expired, keep in mind, by a week). Do not make my mistakes; find a trustworthy mechanic that will not take advantage of you. If it is absolutely necessary, make this option your last resort.

I made an appointment that included a brake job. After they did the other service: oil change and tire rotation, they found they didn’t have Honda brake pads. They had to purchase some pads from a parts store. I’m sitting and writing this now as it approaches six hours that they’ve had my car. Whoever is in charge of operations needs to find another line of work.

Dropped car on tuesday(11/29/22) for tranny swap, was told Id hear back, come Friday(12/2/22) I call them and they tell me my tranny wont be here till next Thursday(12/8/22) also the deductible wont cover shipping....was told not to expect it till Monday(12/12/22) because they dont do weekends. Its now been a week and 6 days, 2 weeks tomorrow and I was told I can pick up my car tonight. I respond ill be in right after 5, I was told thats fine yet when I show up my paperwork and key were a chore to find for the salesperson and then im told its now too late to process a payment there so he cant give me my keys or car...was told to call in the morning to pay and pick up my car. People have lives and jobs, this dealership should really take that into account when handling these situations...clearly they dont read their own

They are accommodating when buying a car but when it comes to service, their service dept. is the worst, they tell you you can’t make an appointment and the express oil change closes at 4 but you have to have your car in by 2 and take your car and they say you need a appt and wait 4 hours, go to Tracy Honda and there service dept. gets the job done

Horrible Service Salesperson Micah told me he had a specific car , I told him it would take about a hour to get there he said no problem after I got there and sat down and gave him my information he said I will be right back well he took awhile and then some he finally came back to his cubicle and said well I have some bad news that car was sold this moring all while he was holding the paper with the information he had along! Then he proceeded to ask me if I want to look at a different car, the car was never available and I pretty much told him he lied the shady guy couldn't even look at me in the face and was surprised I left without buying a car, Go to another Dealership theres plenty!

I wanted To take the time to give thanks to Thomas he provided exceptional customer service I was never pressured to buy something he had all the numbers down before I got there and took the time to explainI would highly recommend him to everybody thank you Thomas

I purchased 2 Honda’s recently, 2018 Honda Civic Si and a 2018 Honda CR-V Touring. My issue is with the high end Honda CR-V Touring. I purchased the car do to it’s safety features, my wife commutes 60 miles to work. My wife has been complaining about the display (stereo system) doing some unusual things such as going dark, display going bright then dim, display basically doing it’s own thing without the ability to control it. The Bluetooth connection is very poor, noisy and drops calls. The Service department has a Bulletin noting the problem but the engineering group has not found a fix for it yet. My wife refuses to drive the vehicle do to this issue. The dealership can’t fix it, I wasn’t notified during the purchase or anytime after. So now I’m told I have to wait for a solution to the problem when Honda engineering comes up one. The Honda has 12,743 miles on it, basically sits in the driveway. Anyone looking to purchase a Honda make sure your new car isn’t one of the problematic models. I was refused a loaner vehicle or any other compromise to the problem. It will just sit in my driveway until Honda finds a solution to the repair. $34,000 lemon!

Mistlin Honda was such a wonderful experience, as soon as I arrived I started wondering the lot and Rosie came out right away and helped me choose the best car for me. Overall experience there was great, i wasn't overwelled or lost, Rosie was AWESOME.

I was recently on my way to a used car dealership to purchased a used car. I happened to stop at Honda and speak to Jose, told him what I was looking for and the price I was purchasing at and he topped it! I ended up driving off with a NEW car instead of a used one with a much lower interest rate! Check them out! Jose was great!