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Rick Hendrick Toyota Sandy Springs

(2,852 reviews)
2025 state dealer award
View 7 awards
2025 state dealer award 2024 state dealer award 2022 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award

Reviews

(2,852 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Hendrick Toyota Sandy Springs from DealerRater.

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From start to finish my experience at Rick Hendrick

From start to finish my experience at Rick Hendrick Toyota Sandy springs was absolutely outstanding. The entire team went above and beyond to make my car buying process, smooth stress be and even enjoyable. I specifically want to thank Peter for their professional professionalism, patients and genuine care. Peter took time to answer my question. Explain features clearly, and never once pressured me I felt confident informed every step of the way. Vu in finance also made the paperwork, simple, transparent no surprises just excellent service I I wanted to give a shout out to Alyssa the delivery coordinator. She answered all her questions and knew the car from top to bottom. I would recommend Rick Hendrick Toyota Sandy Springs to anyone looking for a new car. They truly set the standard for Customer Service and integrity in the auto industry.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to review us! It means the world to us to hear from our clients! Welcome to the Hendrick Family! Tim Hackney General Manager

Greg Hawes is excellent, professional, and knowledgeable!

Greg Hawes is excellent, professional, and knowledgeable! Always excellent and friendly service - i will only take my cars here to see Greg!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking time out of your day to write this. I’m so proud of the team here daily and hearing from our clients makes me even more proud. Welcome to the Hendrick Family and thank you again! Tim Hackney General Manager

Greg Hawes made my experience even easier, Amazing

Greg Hawes made my experience even easier, Amazing Service and communication confirmed my car was done earlier than expected !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and for taking the time to speak so kindly of the team here. I can’t tell you how much it means to us here. Welcome to our Hendrick Family! Tim Hackney General Manager

This is my second vehicle with this dealership, this

This is my second vehicle with this dealership, this second purchase was just as smooth as the first one. Aldrich was my salesperson and from the moment I walked in the doors, I told him exactly what I wanted, my timeframe, and what I needed and he made sure to get me most everything I wanted and needed. Buying a car from this dealership doesn’t feel like a sale, it feels like family and guidance towards what the customer needs. The service department is exactly the same way. Always nice coming into this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We take customer service so seriously here. I am so thrilled you felt compelled enough to share this with the world. Welcome to our Hendrick Family. Tim Hackney General Manager

Great service , Castelli is amazing and very helpful.

Great service , Castelli is amazing and very helpful. Would recommend the service to every one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking time out of your day to write this. I’m so proud of the team here daily and hearing from our clients makes me even more proud. Welcome to the Hendrick Family and thank you again! Tim Hackney General Manager

I've been going to this dealership for a long time back

I've been going to this dealership for a long time back when it was Sandy Springs Toyota. Always excellent service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to review us! It means the world to us to hear from our clients! Welcome to the Hendrick Family! Tim Hackney General Manager

Amazing service and amazing people!

Amazing service and amazing people! Quick easy and the communication is outstanding! I’ll definitely be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review. We appreciate you being a part of our Hendrick Family. Take Care! Tim Hackney General Manager

Greg is amazing.

Greg is amazing. Always so friendly and prompt with service. I would highly recommend booking your appointment with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Reviews like this really brighten our day! Welcome to our family here and we look forward to being of service in the future! Tim Hackney General Manager

I came in for an oil change and Greg H.

I came in for an oil change and Greg H. assisted me. He was great and explained everything I needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review. We appreciate you being a part of our Hendrick Family. Take Care! Tim Hackney General Manager

We worked with Richard A.

We worked with Richard A., Taye and Brian in choosing a new car. They were a knowledgeable and helpful team, showing us RAV4 options and calling us immediately when a model we were interested in arrived —even though it was evening. We were able to meet with Richard the next morning to review the car, work through a trade-in and complete the purchase at a fair price. There was no pressure or waiting long periods going back and forth on figures. They have also followed up by phone to see if we have questions after driving the car for a few days.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review. We appreciate you being a part of our Hendrick Family. Take Care! Tim Hackney General Manager