Reviews
Write a reviewThere was no pressure.
There was no pressure. No one from Elk Grove Toyota ever got back to me.
There was no pressure.
There was no pressure. No one from Elk Grove Toyota ever got back to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nice Experence
Michelle is a great sales person. Patient yet stays with you every step of the way. We purchased a preowned 2020 Audi SQ5 that I just happened to find on the net. She made this experence a great experence. If you are looking for a Honda see her. This is a small dealership and seem to give real personal service.
Nice Experence
Michelle is a great sales person. Patient yet stays with you every step of the way. We purchased a preowned 2020 Audi SQ5 that I just happened to find on the net. She made this experence a great experence. If you are looking for a Honda see her. This is a small dealership and seem to give real personal service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
This dealership takes advantage of the elderly.
This dealership takes advantage of the elderly. My elderly father went in to look at some vehicles and purchased a car that he liked. They not only overcharged for the vehicle, but they hid L hello hello, no Bella. Yes perfect play things on the contract that he knew nothing about. They were slick with him and put in a GPS tracking device that he doesn't need for $1000, they added a extended warranty service contract For $4000 and their cost was $600. They hid that from him also. He had no idea what he was signing and when he brought it back in to review they told him tough luck you sign for it you're stuck with it. He understands that he made a huge mistake by trusting a dealership like this one. we are going to the state Attorney General for this in addition to the American disabilities act for elder abuse. Do not allow any of your family members to purchase a vehicle from this place. They are crooked as all get out.
This dealership takes advantage of the elderly.
This dealership takes advantage of the elderly. My elderly father went in to look at some vehicles and purchased a car that he liked. They not only overcharged for the vehicle, but they hid L hello hello, no Bella. Yes perfect play things on the contract that he knew nothing about. They were slick with him and put in a GPS tracking device that he doesn't need for $1000, they added a extended warranty service contract For $4000 and their cost was $600. They hid that from him also. He had no idea what he was signing and when he brought it back in to review they told him tough luck you sign for it you're stuck with it. He understands that he made a huge mistake by trusting a dealership like this one. we are going to the state Attorney General for this in addition to the American disabilities act for elder abuse. Do not allow any of your family members to purchase a vehicle from this place. They are crooked as all get out.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Auburn Honda Review
I would highly recommend Auburn Honda to anyone looking to buy or lease a new car. Phil, Trae and Jamie were a pleasure to work with and thoroughly professional. The process from start to finish was seamless. There is no substitute for class and experience.
Auburn Honda Review
I would highly recommend Auburn Honda to anyone looking to buy or lease a new car. Phil, Trae and Jamie were a pleasure to work with and thoroughly professional. The process from start to finish was seamless. There is no substitute for class and experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Honda 2021 HRV AWD
I had a great experience with Phil, who helped me with my purchase of my new 2021 Honda HRV AWD . I love my new car. He was patient with me and helpful going over the features of the new car. All of the staff was friendly and helpful. Would definitely recommend this location
Honda 2021 HRV AWD
I had a great experience with Phil, who helped me with my purchase of my new 2021 Honda HRV AWD . I love my new car. He was patient with me and helpful going over the features of the new car. All of the staff was friendly and helpful. Would definitely recommend this location
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much, Marissa! We appreciate the recommendation.
Best Dealership We Ever Bought A Car From
Auburn Honda is a different kind of dealership because of the people. From Phil, in sales, Paul, the manager, and financial services they were all kind, truly helpful, and they walked away to give us privacy, and the time to think about what decision we wanted to make without any pressure. We visited four different dealerships from average to one was so slimy, we left after viewing only one car. We bought at Auburn Honda because they were so genuine. We started looking to buy another new RAV4, but we shopped Honda for comparison. We bought a Honda CR-V due to roominess and vehicle upgrades for the money.
Best Dealership We Ever Bought A Car From
Auburn Honda is a different kind of dealership because of the people. From Phil, in sales, Paul, the manager, and financial services they were all kind, truly helpful, and they walked away to give us privacy, and the time to think about what decision we wanted to make without any pressure. We visited four different dealerships from average to one was so slimy, we left after viewing only one car. We bought at Auburn Honda because they were so genuine. We started looking to buy another new RAV4, but we shopped Honda for comparison. We bought a Honda CR-V due to roominess and vehicle upgrades for the money.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words and feedback, Debbie! We look forward to working with you again.
Where are you on-line prices?
One star as no prices are displayed on-line. Get with the 20 century....let alone the 21st. Do you really expect to do business this way?
Where are you on-line prices?
One star as no prices are displayed on-line. Get with the 20 century....let alone the 21st. Do you really expect to do business this way?
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Prices for new and pre-owned inventory are displayed on our website, AuburnHonda.com.
One of my best car buying experiences!! A MUST READ
The good ending to my story (1st Chapter below) is I called Auburn Honda after my experience below. Tom and Gary were great! (Kendra could work on being a little friendlier - maybe she was having a bad day). Everything I told "the other dealer" I told Tom and from the start his numbers were right in line with my research online. Matter of fact, he improved on the final payment because he went the extra mile to get me the best deal when the sale was finally done on our new Accord. Call these guys! Now for the rest of the story from the beginning... Chapter 1: I had the WORST experience ever in my car buying history with AutoNation Honda in Roseville (I've purchased 12 cars in my life thus far). First, I had done a lot of research online and was ready to talk numbers so I called their sales number. I had to keep selecting the sales option because no one would pick up. After looping for 10 minutes, I decided to call and go through their Service Dept. A gentleman picked up, I told him what I was going through and he said he would get someone right away. I waited 3 more hours before I was done for the day at work and nobody called me back. I decided to stop by the dealership on my way home. No one greeted me on the sales floor and I had to ask a service employee walking by how I could get a sales person to help me. We went over to 3 young sales reps who were talking and cutting up in one of the open, door-less offices. One of them got up to help me and I explained to him that I was serious buyer and ready to talk numbers. We went outside and picked out a car so we could work out the numbers. I gave him me and my wife's credit scores that were just pulled at another dealership 2 days before - even showed him the credit document. He then took the info over to "the deal desk" and where they start playing the game of "How much can we make on this car and get this guy for?" The first numbers I got were absolutely ridiculous so I knew right then I was working with an old school "wheeling & dealing" dealership. I thanked the young guy politely and said the numbers aren't even close and I walked out. I will be getting the word out of my experience with AutoNation Honda in Roseville through every online review option possible. It is so worth it to go the extra few miles to meet with Tom, Gary and the gang at Auburn Honda! You'll get the deal and service you deserve!
One of my best car buying experiences!! A MUST READ
The good ending to my story (1st Chapter below) is I called Auburn Honda after my experience below. Tom and Gary were great! (Kendra could work on being a little friendlier - maybe she was having a bad day). Everything I told "the other dealer" I told Tom and from the start his numbers were right in line with my research online. Matter of fact, he improved on the final payment because he went the extra mile to get me the best deal when the sale was finally done on our new Accord. Call these guys! Now for the rest of the story from the beginning... Chapter 1: I had the WORST experience ever in my car buying history with AutoNation Honda in Roseville (I've purchased 12 cars in my life thus far). First, I had done a lot of research online and was ready to talk numbers so I called their sales number. I had to keep selecting the sales option because no one would pick up. After looping for 10 minutes, I decided to call and go through their Service Dept. A gentleman picked up, I told him what I was going through and he said he would get someone right away. I waited 3 more hours before I was done for the day at work and nobody called me back. I decided to stop by the dealership on my way home. No one greeted me on the sales floor and I had to ask a service employee walking by how I could get a sales person to help me. We went over to 3 young sales reps who were talking and cutting up in one of the open, door-less offices. One of them got up to help me and I explained to him that I was serious buyer and ready to talk numbers. We went outside and picked out a car so we could work out the numbers. I gave him me and my wife's credit scores that were just pulled at another dealership 2 days before - even showed him the credit document. He then took the info over to "the deal desk" and where they start playing the game of "How much can we make on this car and get this guy for?" The first numbers I got were absolutely ridiculous so I knew right then I was working with an old school "wheeling & dealing" dealership. I thanked the young guy politely and said the numbers aren't even close and I walked out. I will be getting the word out of my experience with AutoNation Honda in Roseville through every online review option possible. It is so worth it to go the extra few miles to meet with Tom, Gary and the gang at Auburn Honda! You'll get the deal and service you deserve!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
BEST SERVICE HANDS DOWN
Let me be very clear in this review I had gone to every dealership, Car lot, financing location and credit union desperately searching for someone to help me, a single dad just trying to get a vehicle to be able to pay the bills and safely transport my daughter to school, daycare, and to her mothers but I received every run around and scheme imaginable that would benefit the salesman not me the customer. That?s not customer service. That was until I went to Auburn Honda! I was skeptical but the initial reassurance and comfort given by salesman Donovan Buttram was such a drastic change I knew something was different about them. Now my terrible credit had stopped me before from getting a car but not with this guy! He was positive he could get me a vehicle and a good one at that. A few hours and one test drive later him and his finance team got me onto a BRAND NEW 2017 Honda Civic LX. I drove off the lot with tears rolling down my face in utter disbelief. HUGE THANKYOU TO EVERYONE AT AUBURN HONDA AND A SPECIAL THANKYOU TO DONOVAN! You all just made my life reach its potential to not just survive but thrive.
BEST SERVICE HANDS DOWN
Let me be very clear in this review I had gone to every dealership, Car lot, financing location and credit union desperately searching for someone to help me, a single dad just trying to get a vehicle to be able to pay the bills and safely transport my daughter to school, daycare, and to her mothers but I received every run around and scheme imaginable that would benefit the salesman not me the customer. That?s not customer service. That was until I went to Auburn Honda! I was skeptical but the initial reassurance and comfort given by salesman Donovan Buttram was such a drastic change I knew something was different about them. Now my terrible credit had stopped me before from getting a car but not with this guy! He was positive he could get me a vehicle and a good one at that. A few hours and one test drive later him and his finance team got me onto a BRAND NEW 2017 Honda Civic LX. I drove off the lot with tears rolling down my face in utter disbelief. HUGE THANKYOU TO EVERYONE AT AUBURN HONDA AND A SPECIAL THANKYOU TO DONOVAN! You all just made my life reach its potential to not just survive but thrive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much, Tyler! Your feedback is greatly appreciated.
My 17 type r
I want to thank david, tom and donovan for getting a new civic type r for me. There was a mark up but they were straight up with me since the very beginning no surprises like ive heard other dealers doing. They were nice, helpful and gave me a great experience even though i am an out of state buyer. Thanks guy so much!
My 17 type r
I want to thank david, tom and donovan for getting a new civic type r for me. There was a mark up but they were straight up with me since the very beginning no surprises like ive heard other dealers doing. They were nice, helpful and gave me a great experience even though i am an out of state buyer. Thanks guy so much!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for the kind words and feedback, Nick!