Global Imports BMW

I have been a customer of Global BMW for the last 10 years. The service the last few visits has been horrible. After the last visit I paid for the $4000 repair and immediately came home and sold the car. Not because it wasn't a great car. It was. But I decided there was no way I was going to go back for service at that dealership and there wasn't another BMW dealership around. The GM didn't return my call until I actually placed a call to BMW corporate....so many things went wrong from lack of communication to losing my key to not returning the car clean. Sad to say goodbye to BMW but never again.

Great experience overall. Greg (sales) was top notch as was the rest of the staff

I have always had very good experiences at global. This purchase was no different. They are genuinely honest

From sales people to financing.. I had a great experience and highly recommend the folks at Global Imports!

Recently Purchased Audi Q7 in May 2022. I financed through my own bank, which entitles my bank as lien holder on title, till this day I still have temporary plates. I called plenty of times and they just keeping sending me new temporary plates when old ones expire. Last call I had they say the odo meter was wrong on last trade Now my bank is seeking my car or title in 30 days. Any legal Advice please inform me.

Total buying time took 5 hrs over 2 days. Car had over 500 mi on it when I took delivery. No idea where that came from

Omar Allan in the sales department exceeded all my expectations. Highly recommend.

Great dealership. Very easy car purchase. The salesman Tyrone was very helpful and informative, and continues to be a resource.

Where do I start? I took my 2005 BMW 330CI ZHP to Global due to the driveshaft bearking wearing out, they charged me for a new driveshaft and a repllacement bearing. Afterwards the 'trouble' started, the Service Engine Soon light just seemed to have a habit of coming on within a few days of paying a thousand here, a thousand there, a thousand again, fifteen hundred here and there for 'lean bank' issues that just seemed to keep popping up. It first started with a smoke test that was coming up from underneath the hard plastic K&N intake tube that 'turned out' to be the lower intake boot (so evidently smoke 'doesn't' follow it's usual path but deviates by following the bottom of a ROUND tube to nearly half way to the top before splitting and rising. Replacement of the lower boot only led to the dealership having me drive the car ~40 miles and shut it off about half way to test the emissions (stupid law around Atlanta to colect money). Car drove and shifted fine all the way up and back. Global pulled it into the bay to run the emissions, naturally it didn't pass so they 'recommended' I take it home and drive it and bring it back the next day. Upon trying to pull the 330CI off the lot, it woulnd't go into gear. When the 6-sp DID go into gear, it went so far up it nearly hit the plastic cover. Shifting into second was stiting right on top of the neutral area, third went all the way up and fourth was the same as second (sat right on top and tended to pop out of gear). This was the FIRST time this had ever happened and ONLY started once they pulled it BACK in the bay to run the emissions (claiming they had to put it up on the lift to run the emissions, the plug is next to your left leg so evidently they have service technicians that are 10' tall. After days of waiting, they sent me a text asking if they could drive my car home overnight (evidently to run miles on it to get it to register for the emissions test). I noticed the testing they were sending me didn't quite seem right, Two new front tires were wore down to 5/32 and were the same as the old two (I just had to replace 2 tires with new tires a couple of months ago so I had them put them on the front which had received little to no wear (let's face it, curvy roads on the interstate are hard to find). Then I am told the 330CI's fuel pump had failed (30 minute job, right?), NOT at Global Imports under Christina Hernandez, try over $1200. (to disconnect the battery, remove the rear seat, pull back the carpet, take off 4 10mm bolts, remove the padding, disconnect an electrical connector, disconnect the fuel line, unlock the locking ring, pull the old pump out and reassemble in reverse). 30 minutes max right? NOT at Global Imports. Once they replace the fuel pump a couple days later, it's the Mass Airflow sensor (another $1100 estimate for unscrewing 2 bolts and replacing the MAF sensor (and the half second to plug it back in of course, At Global, probably take them 4 days to get it done bringing the 'new total' to over $2700. I contacted the service manager, incompetent.I contacted the General Manager Mark Tishler (who said he would return my call the next morning, 3 days later, haven't heard from him). This place is as corrupt as the federal government. To elaborate on the *star ratings*: The service department kept me waiting until I would be stuck in traffic for hours before getting me a loaner (that I couldn't get in and out of without a great deal of pain). Communications from the service department, LOL Good luck on getting them on the phone. When they send you a update. They send it to your phone (even if you don't have access to that type of service). Sanitizing the vehicle? There are STILL water spots on my car from where they washed it and when they pull the car out for me to pick it up, they move the drivers seat all the way to the front and move the temperature selector to heat when it's over 80 degrees outside). As far as a contactless experience, you will never have a problem NOT getting in touch with them, once they have your car, they avoid you like the plague until they can charge you an exorbitant amount for basic repairs while planning your next trip in your first time around. They try to get you to sell you your car so they can sell you a new one. It's a scam. Should you doubt my reviews, as soon as this can be completed, you will be able to hear our conversations online (as a former federal agent, all my calls are, and have been, recorded through the line. (part of my expertise was evidence collection for federal prosecution for my cases). LOL

This is my third car from this dealership and each time they have made the process seamless.