Hennessy Lexus of Atlanta

I’m writing this review in regards of Hennessey Lexus Atlanta. I would encourage for everyone not buy from here. They are just like going into a Toyota dealer. From the Manager to the sales staff. They are pathetic and all they want to do is sell a car after that they don’t care about the customer. Don’t even call corporate because they are worse. They messed the paint on my car with this spray on chemical and didn’t even fix it. You can’t expect much after driving real luxury cars. I can’t express shop else where. Their isn’t a person there that couldn’t even sell real luxury cars. I regret everyday buying this Toyota brand vehicle. I will be going back to a Land Rover in the future. They are real cars...

My experience with this dealership was respectable. I was looking for a specific vehicle online. The particular vehicle was shown to be at their dealership. I sent a inquiry about the vehicle. Within a short period of time I was contacted with video of the vehicle, several photos of the vehicle, and all the information that I would have asked for if I were shopping in person. I spoke with the internet representative for the dealership. He offered a fair price for the vehicle I was looking to purchase. Great service and a great experience.

Called because tire pressure light on. Receptionist was very polite and said come on in. I told her I was going to Discount Tire but she said don’t and just come over. On arrival no one at front desk so valet sends me to cashier. After explaining what I was there, she asked if I had an appointment. Told her what the receptionist said and she was not happy visibly. Need to train the cashier in communication- Thanks

Needs to work on his people skills. Sales people were very professional but this so called manager was extremely off putting. I bought my new RX from Nalley instead.

My salesman, Eddie Cushing, has helped me in buying more than a dozen cars over the past ten years. He recently put me in touch with parts manager Mike Hutto, who went above and beyond to help me with replacement tires. I’ve gotten nothing but the best treatment from everyone at Hennessy!

One word: pretentious. This place forced me into the car buying process by getting me into the finance office before we even agreed on a price or that I would buy a car. I told them let me think about it over night and their mood completely changed. They acted like I killed someone. Will never go back. Absolutely ridiculous!

Heather and Jay provided excellent customer service. My family ended up leasing 2 cars from them last weekend. We will definitely lease or buy from them again in the future.

Long story short I am in the market for what a considered a premium high end SUV. Sales process began with me submitting a quote to the dealership to see what the current price for the SUV is and if they had any deals. I promptly received a quick email reply and the salesperson I was assigned was Heather. Initial emails were fine and a bit confusing but we got sorted out quickly. I had then asked her if I could see the invoice of the car so that I could make an offer. She then quickly said "Why do you need to see invoice? This is the only one we have.......this is the price of the car." That sounded to me "No, you can not see the price we bought it for so its full MSRP, take it or leave it." First, its 2020, I'm sure there are more conscientious and smart buyers out there who does their due diligent to ask for the invoice and make the offer from there. If they arent asking, they should be. Second, don't tell me what I need to see or not see. If you dont want to send the invoice then a simple "No we arent allow to share invoice." or along those line would suffice. Lie to me if you had to but dont take that condescending tone with me. We're all adults and I'm barely into my 30s. Rest assure I wont be buying a single car from you or your dealership and I will make sure people know of it as well. Enjoy having that 62k car sitting on your lot for months with COVID on the rise in Atlanta and even if your dealership did get sell it, congrats, but I'm sure you wont get the commission.

Mr. Patrick Jolley and Mr. King Hardy are the epitome of professional work ethic. Their acumen juxtaposed with their affable dispositions truly made my car buying experience a rewarding one. These guys are two of Lexus' best. Thank you guys for being a " light" during these unprecedented times. God bless- Phyllis

Heather was very knowledgeable with her understanding of how the car worked and knew a great deal about the inventory. She was also a pleasure to work with.