Kernersville Chrysler Dodge Jeep RAM

Bought a new 2014 2500 RAM. First Chrysler product for me. They had a good selection on a RAM config that wasn't very common at other dealers in my state. Easy to work with via the Internet and via phone. It was new experience buying sight unseen or via a dealership I'd never visited, but was impressed with the whole experience. Mary and Melinda were great. Price was excellent too.

Amy did a drear job answering all my questions getting me the information i needed to make a good buy My 2014 ram showed up as promised there has been no issues to this point I am comfortable saying this would be a buying experience i would recommmend to my friends

I went to Kernersville Dodge to find a specific vehicle. It had to be the right price, the right color, and have a specific list of options and accessories. I researched their website, found a vehicle, and scheduled an appointment with Madison. She gave me directions. When I arrived, the vehicle that I wanted to see had been sold. I was ready to leave. That's when Frankie Peralta said, "Tell me what you want in a vehicle. I am sure that I can help you." I wanted everything on my list. So I told him. Guess what? In minutes I was test driving a car that matched my list. It was the make, model, color, price, and everything else. The buying process was effortless. Thanks to Madison for her help and for getting me there. Thanks to Frankie Peralta. He made this sale happen. I am the proud owner of a new Jeep Grand Cherokee. You guys ROCK!!!

If you go to buy a new or used car, when you get their ask for Kelly Hicks! She was super, down to earth, and on top of all that she is a nice person..... Thank you Kelly! The guy who bought the silver HHR SS........

HORRIBLE, HORRIBLE EXPERIENCE started soon after we wired them over 40K cash for a brand new 2014 Dodge Ram 3500. First, they requested that I meet them at the office on a Saturday for delivery, since it fit their schedule better. I accommodated, and went in special to meet them. Never showed...late Saturday afternoon called and said they'd be there at 9-10PM that night. I was reluctant to take delivery so late, and they said it worked OK for them, so we agreed to delay until Monday at 1PM. Again, never showed, no phone call. Around 4PM I called in, at which point they informed me that delivery would be 9-10PM Monday evening. I agreed to accommodate, and went back to the office late at night to meet the driver. He didn't arrive until 10:40PM, and it was close to midnight till we got finished. I considered this very poor, but things happen, so will roll with it. BUT THEN IT GETS SERIOUSLY WORSE. At nearly midnight, the driver sticks paper after paper under my nose to sign, most of them forms that were blank. I questioned their practices, but it's almost midnight and both I and the driver want to go home. The final straw was an irrevocable, non-expiring power of attorney granting whoever they filled in the blank authority to do whatever they want in my name regarding the title. The blank POA gave them authority to transfer my paid in full truck back to themselves or someone else at any time, whenever, without my authorization. I refused to sign it. The driver left the truck and went home, leaving me no title or paperwork other than what I had insisted on copying, despite the fact we paid in full with wire transfer before they shipped the truck. Unfortunately, their main documents, including the POA were all printed on a single poster sized piece of carbon copy paper that measured something like 3ft x 4ft from what I recall. Weirdest thing I've ever seen, but the poster size made it impossible to copy, and because they were all blank, he couldn't give me the carbon copy. Looking back, it seems like some kind of a trick. The driver said they'd send the title, which turned out to be a lie. Instead, they insisted on titling it for me, and absolutely refused to send the MCO title so I could get it titled in PA. I wanted the MCO title so I could make sure we get the combination weight ratings correct, which are tricky to do in PA, and many notaries mess them up. Kernersville Chrysler tried to title it for me, but their paperwork was rejected. Then they insisted that I sign their unlimited, irrevocable, never expiring blank power of attorney authorizing them to do whatever, however, relating to the title transfer of this truck for however long. I reluctantly agreed to do so, but requested that the form be filled out completely, so I know who I'm authorizing to transfer title on my behalf. They said they can't and Nikki explained that the DMV person who receives the power of attorney fills in their personal name when they get it, and whoever happens to open mail at the DMV is the person who needs to put their name in there as my Power of Attorney. That sounded really fishy to me, so I'm not buying the story, and not signing my name to a blank POA. Nikki claims she does hundreds of these and everybody just signs them...she's never had a problem. Unbelievable if it's true. Don't know what we're going to do yet, but thought I warn everyone. DON'T BUY FROM THESE GUYS!!! I wired cash in full for a truck for my business, took delivery around midnight on 9/29/2014, and have yet to get a title as of 10/22/2014, and may have to file a suit in order to get it. I'd like to know what they're hiding, why they deliver vehicles late at night and then shove blank papers in front of a customer. Nikki from their office says they do this all the time. At best, it's really bad business practices. At worst, it's illegal. Michael, their sales manager, curtly called me a few minute ago to inform me that they're shipping the MCO to some notary in a city 30 minutes away and I'll have to drive down there to pick it up from them, and they'll have to title it. I asked him to please ship it to the normal notary we work with right around the corner from our office, and and flatly and VERY RUDELY refused. HORRIBLE, HORRIBLE EXPERIENCE... THEY DESERVE A NEGATIVE RATING IF I COULD GIVE THEM THAT. DON'T BUY FROM KERNERSVILLE CHRYSLER DODGE JEEP RAM. YOU WILL REGRET IT IF YOUR EXPERIENCE TURNS OUT ANYTHING LIKE MINE! If you do choose to do business with them, at least DO NOT pay them in full until you have a good title in hand. They're NOT TRUSTWORTHY one bit in my opinion. They'd promised to send me a restaurant gift card for the late delivery, and that never showed up either, despite my reminding them. The gift card's not a big deal, but shows their lack of integrity.

Purchased my daughter a 2014 jeep had a great experience in sales department and finance. A week later had to take it back because of a water leak after several hours they said it was coming from the rear windows and had to make them fit correctly . A few days later we had a bad rain storm the whole driver's side of jeep was soaked took it back they kept it for a total of three days said it was the seals around the front window replaced them. Asked them on first visit and second to at least suck the water from the floor. Picked it up tonight the seat was soaked and the floorboards and muddy and soaked. This my friends is called customer NO service. Last time here in service department. Will report this on every site I can find...beware of this place. .....

Vehicles were priced competitively and they worked very hard to get me my vehicle without harassing me or being too forceful.

I purchased a 2011 Sahara on 10-14 of this year. Marivel was excellent in scheduling the appointments to test drive the vehicle. My salesman was Shawn White. He was laid back but professional and knowledgable about the process. Very satisfied with my experience with everyone involved! Would highly recommend this dealership.

From the time I drove on the lot, I was met with courteous, professional service. I came to this dealership after visiting several others; first looking for the best deal possible, and to get the most money possible for my trade in. This dealership met and exceeded my expectations. I got the truck I wanted, and they gave me the best offer for my Mercedes that I traded in on the new truck. Also, I came to the dealership with limited time to do business because I had a drivers meeting I had to attend in Greensboro that afternoon that was mandatory. I drive a tractor and trailer for a living and time is a premium in my profession, but this dealership took that into consideration; allowing me to take the truck to my meeting so I could test drive the vehicle and determine if this truck would meet my needs and perform to my expectations. Of course it met and exceeded my expectations and so did the salesman, Mr. Leon Hughes. Before the meeting, all my information was taken down and by the time I returned, the loan was approved and all I had to do was say yes to the terms and sign on the dotted line. I drove my new truck home that night with delight. I highly recommend this dealership to anyone looking to buy a new or used vehicle. They have an incredible inventory to choose from, and Mr. Hughes went out of his way to get me the best price for my trade in, and put me in the truck I wanted. Mr. Hughes is a top notch salesman. He was knowledgable about the truck he was selling me, and we had a great conversation about football during the sale. I would recommend him and this dealership to anyone and everyone. They will do what it takes to get you in the vehicle you are looking for.

Leon was very friendly, informative and appropriate in all ways. He was readily available when we came back a few days later to get the vehicle we purchased detailed. My husband and I enjoyed working with him.