Reviews

5.0 out of 5 5.0
41 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 10, 2018

    Nice service tech very helpful Andy was a great mechanic thanks for going beyond what computer said to do . Very trust worthy and honest

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    Came in for service or repair
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  • 5.0 out of 5
    June 23, 2017

    I was in the market for a car but was dreading the process. Phillip Heinz made the whole process very enjoyable! The very first car salesperson that actually... listened to me! He made some great points and I changed the model but not the type of vehicle and I couldn't be happier! I smile every time I get into my RAV4.

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  • October 31, 2012

    I trust the people at 802. They did a good job of servicing my previous car. Their near me in Vermont. Naturally I turned to them when it came to replacing... my 2002 4 runner. Shannon, the salesperson could not have been nicer. She knows her cars and sincerely works to know her customers. Because of her I bought a car that was second on my list of preferences. A salesperson that moves a customer to choose well is special.

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    Shopped for a used car
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    Dealer Response

    Mukam thank you so much! You were fabulous to work with, and we are so very pleased to have you as a customer and friend of 802! Thanks again, we appr...eciate your business and the kind words.

  • 5.0 out of 5
    April 25, 2017

    Since Vermont has no Lexus dealerships, I was advised to go to 802 Toyota to order a second master key and have it programmed for my Lexus LS 400. Today... was my first experience with this dealership and I'm pleased to report that it was a pleasant one. The service reps were very friendly and accommodating. The work was completed in a timely manner and for the cost quoted. No surprises. Refreshing to have things happen as expected. Thank-you

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    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    July 6, 2015

    This is our 3rd car that we bought from 802 Toyota and thought the service and price was great. Phil Lord was our salesman. He was really nice and easy... to work with. I would highly recommend asking for him. He will walk you through the whole process. Once my wife and I knew what we wanted, it took 3 hours from start to finish to trade in our old car and walk out of 802 Toyota with a new car.

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    Shopped for a new car
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    Dealer Response

    Thank you very much for the kind review. We're so glad you had such a wonderful experience at 802 Toyota and that Phil was able to make the process re...ally easy for you. Congratulations on the new car and thank you very much for continuing your business with us.

  • 5.0 out of 5
    April 23, 2015

    802 Toyota had the exact Tacoma I wanted in stock, so I decided to contact them and arrange a visit. I had some complicating circumstances but the sales... staff were able to work with me to sell me the Tacoma they had, which was the exact truck I was searching for. I went in, drove the truck, and drove it home all within a couple hours. Pricing was fair, and the whole process was relatively efficient and customer focused. I'll certainly consider this dealer in 20 years when I am ready for a new Tacoma :} Thanks guys.

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    Shopped for a new car
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    Dealer Response

    We're so glad you had such a great experience at 802 Toyota! We hope to see you again in the future.

  • 5.0 out of 5
    March 4, 2015

    I had a great overall experience with 802 Toyota and would recommend this dealer to anyone who is looking to buy a new or used vehicle. Everyone was extremely... helpful and very kind!

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    Shopped for a used car
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    Dealer Response

    Thanks for the very nice review. We're so glad you had such a great experience at 802 Toyota and we look forward to seeing you again in the future.

  • 5.0 out of 5
    February 17, 2015

    I had a great experience last week at 802 Toyota. Eric Lane and I had been exchaning emails for a couple weeks. He asked me to stop by and take a look... at some numbers to see if we could work a deal. I never imagined I would be driving home in a 2015 Tacoma, my first NEW vehicle. Eric and Cat were awesome, they made the process fun and not stressfull. Never once did I feel pressured. I will go back for sure!

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    Shopped for a new car
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    Dealer Response

    We're so glad that you had such a great experience at 802 Toyota and that Eric was able to find the right vehicle for you. Thanks so much for the kind... review and we look forward to working with you again in the future. Enjoy your brand new Tacoma!

  • 5.0 out of 5
    January 23, 2015

    I had to buy a car over the weekend and Shane made sure I had what I wanted and I at the price I wanted. The paperwork was simple and efficient and the... facility is comfy and accommodating (they have a drive in service center!) I noticed all kinds of people waiting for their repairs that had plenty of space and amenities (wireless, changing tables in bathrooms, coffee and hot chocolate, etc) so your wait was as productive and comfortable as possible. Highly recommend you call Shane for your next car!

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    Dealer Response

    Thanks so much for the kind review. We're so glad you had such a great experience at 802 Toyota and that Shane was able to find the right car for you!... We hope to see you again in the future.

  • 5.0 out of 5
    January 6, 2015

    When Shane #1 greeted me on the sales floor, the first thing he said to me was "Excuse me sir, didn't you have pants on when you came in here?" A valid... question that deserved an answer. So my reply was "Do I detect an accent? Doesn't sound like you're from here. New Hampshire, perhaps?" After the standard greetings and salutations were exchanged, I was test driving a Highlander. Fully clothed, mind you. After the test drive, I was introduced to the sales manager, Cat. I'm allergic to cats, but not people named "Cat," so everything was going to be ok. Cat was super friendly and very helpful. She asked me what other vehicles I was considering, to which I replied "the Bugatti Veyron." To which she replied "the Highlander has more cargo space, and is actually obtainable." It was hard to argue with her logic, so I began to lean towards the Highlander. Well, 802 didn't have the Highlander in the color I was looking for: Electric Fuchsia Disco - which apparently doesn't exist. So Cat was able to locate my second color option rather quickly. And the service folks were able to add all the accessories I wanted – with the exception of the TRD periscope, which also doesn't exist. At closing, I was introduced to Shane#2, who walked me through some features and options and what not, and he even drew me a nice picture. I think it was of a panda bear. Shane #2 was just as helpful and friendly as Shane #1. I've numbered the Shanes in the order that I met them – those numbers are not based on handsomeness. I would call that a tie. While my account of every detail regarding this transaction may be slightly inaccurate, my experience with these three people at 802 was top notch. I find the process of purchasing a car to be an unpleasant experience. This was not. PS - Shane #1 is from Australia. So I was close.

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    Dealer Response

    Shane #1 (from Australia) told us about a customer that came in with no pants, but we thought there was some sort of miscommunication due to his accen...t. We'll have to apologize to him for not believing. Cat (the person) also mentioned that she was shocked when you turned down her first color suggestion of "Bruised Banana Yellow" for the Highlander. After some research, and serious disappointment, she found that they don't make the vehicle in that color either. On a brighter note, we may know some designers and engineers to make your TRD Periscope come to life. Maybe even get it 3D printed! Thank you kindly for your very nice review and we hope to see you again in the future. All the best, The 802 Toyota team. P.S. Shane #2 takes his artwork very seriously. He saved the panda bear drawing and hung it proudly above his desk. Here's a link to his panda drawing for all those interested: http://i.imgur.com/pa9jahl.jpg?1

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