Reviews
Ron Chwalek and Tech Stu were very helpful
Excellent staff and service, I needed help with my care on the weekend on multiple occasions and Ron was always there he was very helpful each time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words, we enjoy being at your service!
Review
Ron Chwalek was very helpful and patient. I had my concerns taken care of in no time at all! Sammy has been very helpful at the dealership to
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We strive to be the "Best or Nothing", thank you for being our valued New Country family member!
Exceptional Service!
Drive through service was spectacular! Ron was friendly, helpful and made my day. I would recommend to friends and family and would certainly buy again from this dealer!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words, we are "Driven to Delight"!
Encore
Kevaughn was finamonal on my second visit to the dealership. He ensured that all my questions were answered and help me copy all the data from my old bmw to the new one. I am so pleased with his service. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is our goal to assist with all of your automotive needs and delight to hear Kevaughn met your expectation! Thank you for being our New Country family member!
Second BMW purchase from Steven Rothman. Perfect!!
Second purchase of our BMW from Steven Rothman. Very knowledgeable, answers every question. Makes buying a car an enjoyable experience. Highly recommend him to friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you choosing New Country for your automotive needs and thank you for being part of our New Country family!
Fast and Efficient Service
I came in on 2/23 to replace my headlight bulb and Ron Chwalek greeted me with a smile upon arrival. After discussing my issue he promply called over Tony Aravjio to install the bulb which took less than 5 minutes. Overall very happy with the whole ordeal and will come back
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We take pride in assisting our guests in a timely manner! Thank you for choosing New Country Mercedes Benz!
Ron skier
Brought my Mercedes Benz in to reprogram my Bluetooth. Ron chwalek took care on a very timely and professional manner. Thank you!! I will be back for all my service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Glad to hear we could assist with your Bluetooth connection! Thank you for being our New Country valued family member!
bluetooth iphone
Ron Chwalek was straight to the point and very friendly for connected my iPhone to my Bluetooth system. Ron saved me lots of time without checking in at the service desk. Ron took care of the connection in the garage promptly. It is greatly appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ron is our valued Product Concierge, he knows your Mercedes Benz inside and out we are delighted he expedited your visit!
Customer experience processes need improvememt
I think it's best to outline my personal experience with this service dept. rather than tell a long story. Service Greeter-This person does a good job of greeting customers in the service drive and welcoming you to the dealership. Client Advisos-Generally they do not acknowledge customers arriving for service and you can stand there for 5+ minutes waiting. As well, after the R.O. is prepared and they know you are a "waiter", there is no attempt to keep you informed about status of your car. Waited 3 hours in the lounge without contact, then told parts would need to be ordered. Loaner Cars-On 2 separate occasions a loaner recommended by the client advisor was not available the day of the service appointment. On the first occasion I was contacted before I left the house, on the second service appointment I was not informed prior to arrival at the service dept. The overall quality of the work performed was excellent. However, as a service provider representing a premium brand, they should do better
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Quick light replacement
Called about a headlight out, said to come right in. Ron Chwalek and Tony Araujo were super nice and fast!!! Have been coming here for years. They are always great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
THank you for your kind words and for being our longtime New Country family member!
