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Hennessy Lexus Gwinnett

(1,057 reviews)
Visit Hennessy Lexus Gwinnett
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:30pm
Sunday Closed Closed
2020 state dealer award
View 9 awards
2020 state dealer award 2019 state dealer award 2017 state dealer award 2016 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (888) 591-2078 (888) 591-2078
Used (888) 592-6914 (888) 592-6914
Service (888) 593-6445 (888) 593-6445

Reviews

(1,057 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hennessy Lexus Gwinnett from DealerRater.

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Best Car Buying Experience Ever

The customer service received from Andy was outstanding. He made the car buying experience stress free. He was extremely knowledgeable, pleasant, prepared and professional. He was amazing. The dealership's accomodations were superior and everyone we had contact with was pleasant and welcoming. Hennessy has made a new friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We would like to thank you for your recommendations and for this amazing review. Our team of professionals are dedicated to providing you and everyone else who visits Hennessy with only the best there is to offer. It’s so nice to hear that Andy helped to make your experience such a positive one, and welcome to the Hennessy family!

Best car buying experience. Ask for Brian Gust

I walked into the dealership. Brian Gust was assigned to me. He took the time to understand my requirements. Based on that, he narrowed down the search for 4 vehicles. He showed us the cars and explained the differences. Once we picked a car, he made his best effort to negotiate the price according to our budget. After we bought the car, he took his time to explain the new features of the car. I would highly recommend working with Brian Gust. He gave us a hassle free car buying experience.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Congratulations on your new Lexus! Thank you for taking the time to write about your experience. It is wonderful to hear that Brian was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future!

Best experience ever!! Ask for Michael Tran

Honestly this has been the best experience ever!!! Ask for Michael Tran. What a pleasant person and overal experience!! He keeps it personal. Great guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

Hearing that you had the "best experience ever" is the best thing we could hope for! Your recommendations mean a lot to us. Thank you for choosing Hennessy Lexus of Gwinnett and we wish you many happy miles in your new Lexus. We look forward to serving you for many years to come!

Michael Tran is the Man!

Worked with Michael Tran on the purchase of my new Lexus GX 460 and so glad I did. Michael went above and beyond to make sure I was able to find the perfect car for me at a great price. I would HIGHLY recommend that anyone in the market for a new Lexus reach out to Michael when they begin their search.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

On behalf us all of us at Hennessy Lexus of Gwinnett, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Michael! Enjoy your new Lexus and please come visit us again soon!

Pleasant Experience

Dealing with Andy Nguyen made car buying a whole new experinece . He was pleasant, knowledgeable, informative, made the transaction go very smoothly, helped this techo impaired feel comfortable with all the computers on the car and the easiest way for me to use them, and made the whole car buying go easily with no pressure. Do yourself and ask for Andy when you go to Hennessey Lexus.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you, Linda. We want every experience to be “five stars”! Glad to hear you love your new Lexus RX. Andy and the team will be thrilled to hear your feedback!

One of the best!

I really had come to a point of not trusting anything a salesperson told me, when Yoon said she had the car I wanted I was skeptical. But Yoon was truthful, professional, and a really wonderful person to do business with, she's one of the very best. Doing business with Yoon was an extreme pleasure. If Hennessey is smart they will do everything they can to keep Yoon happy, she's a treasure.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us - and we agree, Yoon is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Smooth transaction, Great Customer Service!

Car shopping can be a tiresome and time-consuming process. This was my first time buying from Hennessy Lexus. Mike Harris was the salesman helping us in examining the car as well as working with us when it came to negotiation. We also worked with Rich, who was the person responsible for financing. He was a pleasure to work with as well, especially in working his magic to help us get a lower interest rate as well as 2 additional years of warranty. I was originally looking for a pre-owned ES 350. But I found a better deal in the form of a GS 350. I am very happy with the whole process and am extremely pleased with the GS 350. The car has a very smooth ride with plenty enough power to get me in trouble. Thanks again Mike & Rich for staying later than you’re supposed to and helping us close the deal within the day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We would like to thank you for your recommendations and for this amazing review. Our team of professionals are dedicated to providing you and everyone else who visits Hennessy Lexus with only the best there is to offer. It’s so nice to hear that Mike and Rich helped to make your experience such a positive one!

Brandon so is my bomb!!!

Brando is very polite, patience and knowledgeable and professional. Doing busines with Brandon was a complete pleasure. After negotiations I felt like I had purchased a vehicle from a friend. I will definitely look for Brandon to purchase my next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Brandon and the team will be thrilled to hear your feedback!

Wonderful Experience at Hennessy Lexus

As a first time new car buyer, I have to say my overall experience at Hennessy Lexus was very pleasant. The sales and financial representatives were very helpful and welcoming and the tech specialist (Danie Parker) was extremely patient, kind and knowledgeable. I would definitely recommend this dealership to others and will continue to do business at this location.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

On behalf us all of us at Hennessy Lexus, I would like to thank you for sharing this great review! We are ecstatic that you enjoyed your experience with Brian, Rich, and Danie. Enjoy your new Lexus and please come visit us again soon!

Dylan was my sales person and he was great

Great experience on my purchase with Dylan on buying my new car .... Great on explaining everything. Loved it and I would recommend him to my friends and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

We couldn’t be happier that Dylan provided you with a great car buying experience. He is a true asset and we are lucky to have him on the Hennessy team. We hope you are enjoying your new car, and please come back to visit anytime!