Reviews
Everything was awsome!
Friendly staff and very quick service. We traveled from Virginia to specifically come to this dealership for all of our vehicle needs and updates... They are well worth the drive!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Beyond EXCEPTIONAL!!!
Lexus of Knoxville is "over the top" on absolutely everything! This is my 5th new Lexus from them and simply will not drive anything else. They will go above and beyond to make the customer happy. I am partial to Daniel Flores and Nordehl Unbehaun....so very helpful and awesome!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service
The work was done on time with no surprises. The loaner car was a 2017 Lexus. First class operation all the way. The work was completed on time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Routine maintenance
My experience with the Lexus dealership has always been excellent. I have used them for 19 years. My loaner car is always clean and ready. The service is always completed early. Everyone is so nice and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service Visit
Michael Rodriguez was my service rep and he did a great job. I find him to be honest and trustworthy! Been doing business here for over 15 years, highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always great service.
Shane always takes great care of us! He always communicates well, and he provides a loaner car for me to use. Thank you Shane!! Great job.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Accomodating
I had my 15000-mile service at this Lexus dealership. They accommodated my scheduling needs and their lounge was very comfortable. They also performed an alignment while I was there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very pleasant
This dealership is one of the best I have ever been in, they are very customer oriented and go the extra mile to insure that you are treated like a priority.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Through
Had the 60000 mile service completed. The service list is extra long every 30000 miles. It is good to know that the car has been throughly checked over and properly maintained. Michael very efficiently works with the customer when the car is brought in and when it is picked up.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cared for
My wife's 2009 RX350 was brought in for routine maintenance. Turns out it needed much more. Shiloh, our service advisor was gracious and made sure everything was explained clearly and that we had a beautiful loaner until the work was complete. Her professional, friendly and understanding manner made the expense much less painful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair