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Lexus of Knoxville

(1,050 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2019 state dealer award
View 2 awards
2019 state dealer award
2019 consumer dealer award
New (888) 264-4204 (888) 264-4204
Used (888) 818-6704 (888) 818-6704
Service (888) 237-0496 (888) 237-0496

Reviews

(1,050 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Knoxville from DealerRater.

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Everything was awsome!

Friendly staff and very quick service. We traveled from Virginia to specifically come to this dealership for all of our vehicle needs and updates... They are well worth the drive!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Beyond EXCEPTIONAL!!!

Lexus of Knoxville is "over the top" on absolutely everything! This is my 5th new Lexus from them and simply will not drive anything else. They will go above and beyond to make the customer happy. I am partial to Daniel Flores and Nordehl Unbehaun....so very helpful and awesome!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Service

The work was done on time with no surprises. The loaner car was a 2017 Lexus. First class operation all the way. The work was completed on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Routine maintenance

My experience with the Lexus dealership has always been excellent. I have used them for 19 years. My loaner car is always clean and ready. The service is always completed early. Everyone is so nice and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Service Visit

Michael Rodriguez was my service rep and he did a great job. I find him to be honest and trustworthy! Been doing business here for over 15 years, highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Always great service.

Shane always takes great care of us! He always communicates well, and he provides a loaner car for me to use. Thank you Shane!! Great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Accomodating

I had my 15000-mile service at this Lexus dealership. They accommodated my scheduling needs and their lounge was very comfortable. They also performed an alignment while I was there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Very pleasant

This dealership is one of the best I have ever been in, they are very customer oriented and go the extra mile to insure that you are treated like a priority.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Through

Had the 60000 mile service completed. The service list is extra long every 30000 miles. It is good to know that the car has been throughly checked over and properly maintained. Michael very efficiently works with the customer when the car is brought in and when it is picked up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Cared for

My wife's 2009 RX350 was brought in for routine maintenance. Turns out it needed much more. Shiloh, our service advisor was gracious and made sure everything was explained clearly and that we had a beautiful loaner until the work was complete. Her professional, friendly and understanding manner made the expense much less painful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.