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Lexus of Cool Springs

(373 reviews)
Visit Lexus of Cool Springs
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
New (844) 338-9741 (844) 338-9741
Used (844) 338-9944 (844) 338-9944
Service (615) 645-0668 (615) 645-0668

Reviews

(373 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Greg immediately attended me as I entered the showroom...

Greg immediately attended me as I entered the showroom and provided a very thorough introduction of the GS-350 on showroom floor. I was interested in a slightly used car in order to achieve my budget. He quickly directed me to a couple of options on the lot and suggested a test drive after listening to my needs. He was also very helpful throughout the purchase process. I recommend him as a no-nonsense salesman who really knows the Lexus line-up and listens to his customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Contacted Greg about Jeep advertised on the internet....

Contacted Greg about Jeep advertised on the internet. Greg was very helpful, answered all of my questions and set up an appointment for me to come in and take a test drive. I had an unusual trade in (Harley Davidson) and Greg and the dealership worked with me to make the trade work. This was one of the more pleasant Automobile purchases I have made. I would highly recommend Greg and this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

I was interested in a new Lexus ISc250 hardtop...

I was interested in a new Lexus ISc250 hardtop convertible, and the Cool Springs dealership made sure I got exactly the color I wanted with all the perks! Greg Morgan was helpful, courteous, and overall made the experience such a great one! I LOVE my new car and I love the service already provided to me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Looking for THE Lexus...

Our experience with Terry Bodiford has started very well. He is polite and has been helpful and knowledgeable; although we have not yet found THE car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great communication via email and phone while preparing...

Great communication via email and phone while preparing to see vehicle. Simple and efficient transaction. Great customer service throughout the experience and would recommend or return in future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

My husband and I purchased a 2012 LS last year and...

My husband and I purchased a 2012 LS last year and decided we wanted the new body. Julia Robertson was the finance manager at another dealership in Nashville TN but had since moved to the Cool Springs location. Because of our first experience with Julia we tracked her down at the Cool Springs location and the experience once again was excellent par none. All the staff that we interacted with were very profressional and wanted to ensure that received everything we needed while there. We would definitely recommend them to a friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

I returned to the Cools Springs Lexus location to return...

I returned to the Cools Springs Lexus location to return my expired leased vehicle. I brought my 17 year old son with me to share in the Lexus experience. The visit was prepared by Gregory Morgan and Rich Nicholls by providing 2 GS 350 vehicles to choose from. The process of returning my RX 450h and acquiring my new GS 350 F Sport was effortless. My 17 year old teenager even stated how fast and easy this experience was. I don't mind spending money on quality products and Lexus provides a extremely reliable, quality and beautiful product. I will definitely return to the Lexus Cool Springs dealership for future purchases and will refer others so they can experience how a car dealer should treat a customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I feel that Gregory and Julia where outstanding in their...

I feel that Gregory and Julia where outstanding in their efforts to make me as happy and comfortable with my purchase to the best of their ability. I am truly satisfied with their friendliness and courtesy they have shown me through the whole process. I will most definitely be returning to Lexus of Coolsprings for future purchases. :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

My experience was great ;) considering

My experience with this dealership was ok :) Greg was very nice and helpful in many ways with my vehicle. Though I bought a vehicle that was not a lexus. I was treated as though I had. I have no complaints about this dealership. Greg and Julie were awesome :)

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Greg Morgan was fantastic! He was very easy to work with...

Greg Morgan was fantastic! He was very easy to work with and helped us obtain a great deal on our new GS350 as well as on our trade-in. The staff was also very accomodating as we unexpectedly had to bring our 2 year old son with us. They offered him snacks, children's books and entertained him. We will defnitely come back to Greg and Lexus of Nashville for our next vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.