Northside Lexus

Katy was amazing to work with, amazing customer service! She was attentive, responsive and made my purchase seamless. Thank you so much Kathy

We were very pleased with Northside Lexus. Doug Tosh is a knowledgeable, professional salesman. I appreciated that he was not an aggressive (pushy) salesman, and he took time to determine exactly what I wanted. When my car arrived, he explained things in a patient, understandable way! I am very pleased with my purchase!

I recently purchased a 2026 Lexus GX550 from Northside Lexus, and the overall experience was excellent. From start to finish, the team was professional, responsive, and focused on making the process smooth and straightforward. My salesperson, Julio Velasquez, was outstanding—very knowledgeable, friendly, and genuinely enthusiastic about the GX550. He made the entire buying experience enjoyable and took the time to ensure everything was clearly explained. I also want to recognize Doug Gilmer, who was extremely professional and helpful in making sure everything was handled properly. His responsiveness and attention to detail really stood out and reinforced my confidence in the dealership. What impressed me most was the level of customer care and follow-through from the team. It’s clear that Northside Lexus values long-term relationships and customer satisfaction. I’m very happy with my purchase and already considering another GX550 in the future. I would highly recommend Northside Lexus to anyone looking for a great buying experience.

Steve was amazing from beginning to end. Steve has such amazing customer service!!!Loved how easy the purchase was walked out in minutes.

The experience was 5 star. From the time I found to vehicle online to receiving my keys. Steve was great, the car was parked in front waiting, clean, and exactly as advertised. Straight forward process and I never felt uneasy about anything. Thanks! I'll be back.

I had a very disappointing experience with Nick, the sales manager at Northside Lexus. After spending a significant amount of time working with the sales associate and negotiating in good faith, Nick refused to honor the deal that had already been discussed. Throughout the process, he was not present and only appeared at the very end. It was clear he was already aware of the details, yet he chose to act as if he had no knowledge and asked us to repeat everything again. What was most frustrating was the lack of transparency and professionalism. When we presented our offer, there was no explanation, no meaningful discussion, and no effort to work toward a mutually agreeable outcome — just a flat “this is our offer.” Even more concerning, his final numbers were worse than what his own sales associate had previously presented. It gave the impression that he was not interested in supporting his team, closing the deal, or earning our business. Negotiation is a process, and at no point did he engage in it constructively. Overall, a very poor customer experience and not what I would expect from a dealership of this reputation.

He was upfront on our questions that we had on the few vehicles that we saw

Herb our sales person was a great help and this was our first car at Lexus. Negotiating was easy and the process was fast

We had a good experience purchasing our new Lexus GX 550 from Joshua Keough at Northside Lexus. Joshua was friendly, knowledgeable, and professional. Enough, but not too much, of a salesman. Although we had to wait 8 months on our order, the actual purchase visit was smooth, quick, and as enjoyable as buying a car can be. Unless something changes, we will definitely buy from Joshua and Northside Lexus again and will recommend them to friends and family.

Everyone at the dealership works to insure the customer is happy and made to feel special. It is always spotless and the waiting area is well stocked. Customers feel appreciated. This is the 5th RX I have purchased from this dealer.