Rick Hendrick Chevrolet of Duluth

Excellent service and Professional Service from Marie, Phil and Melodie. Very personable and Friendly. Best Customer Service I have ever had and that is why I keep coming back.

Nabin was amazing!!! I'm so happy we worked with him, Ask for him and he will work with you!!

I purchased my truck from Rick Hendrick Chevrolet in June 2024, after my previous GMC Sierra began experiencing transmission issues. That experience was devastating in itself — the Sierra had low mileage and I still owed approximately $17,000 on it when the transmission failed. It was not used for off-road driving or abuse of any kind, yet it required a major engine and transmission rebuild far earlier than any reasonable owner would expect. Frankly, that failure shook my confidence in the GM brand. The slogan “Like a Rock” once represented durability and pride — but this Sierra has been anything but. I replaced it with another GM truck in good faith, hoping for a better experience. Unfortunately, history repeated itself. The truck I purchased from Rick Hendrick Chevrolet has now developed serious engine issues — a well-documented and common problem — at only 119,000 miles. The repair is estimated at nearly $10,000, and I’m still making over $700 per month in payments. To be clear, the service department at Rick Hendrick Chevrolet has been excellent. They were professional, transparent, and communicative throughout this entire ordeal. My frustration is not with them, but with General Motors’ unwillingness to share in the cost of this major repair. I contacted GM Customer Care twice to document my concern. Despite being a loyal GM customer, no goodwill coverage or partial assistance was offered. Even a fair solution — such as GM or the dealer covering the parts while I covered labor, or vice versa — would have demonstrated integrity and loyalty to customers who have stood by the brand. Instead, I’m left to shoulder a $10,000 repair on a vehicle that, by all reasonable standards, should not have suffered such a catastrophic failure at this stage. While I commend the professionalism of the dealership’s service staff, this entire situation has been a $10,000 lesson — one that has permanently changed how I view GM’s commitment to its customers. With disappointment but respect, I can no longer in good conscience continue to support General Motors. Once this vehicle is paid off, I’ll be forced to explore other brands that truly stand behind their products and customers. Respectfully, A long-time GM customer who expected better from a company once known for building trucks “Like a Rock.”

Thierno and Alex B. were exceptional! My experience was 5 star. Would definitely recommend coming Rick Hendrick Duluth!

Thank you to my salesperson Kim. She took care of me and made my car buying process very smooth

Shakeana Burton: Exceptional service from start to finish, highly recommend this business without hesitation always.

⭐⭐⭐⭐⭐ Big thanks to Esthephany for making everything so easy. She kept me updated the whole time and made sure I was taken care of. I’m really happy with my new vehicle and the service I received.

⭐⭐⭐⭐⭐ From the moment I arrived, Esthephany provided outstanding customer service. She listened to what I was looking for, found the right vehicle, and made sure I was comfortable every step of the way. Thank you for making this such a positive experience!

Micheal was really good I will recommend all my family and friends come see him . He did a really good job and I love how he was there for all my questions

Brooks Sutton was outstanding. He's very knowledgeable about his cars. He helped me secure my 1st Corvette. I definitely recommend Hendrick Chevrolet in Duluth GA.