Lexus of Tucson - At The Automall

MAYBE I would recommend this dealership. I had done business with them in the past & was VERY satisfied. This time I emailed sales manager with info on what I was looking for & he immediately had Amy contact me. I emailed same info to her, but never heard from her again even though I reached out to her twice, but didn't even receive the dignity of an answer. Very disappointing.

They worked with us and provided a reasonable offer for the trade in and the new SUV. They did not pressure us, were very informative and worked with us on our timeline.

We moved here after being overseas with the military for several years & immediately needed to purchase 3 cars for our family. Kris Bowman was so incredibly helpful and found us amazing vehicles with low miles within our budget. He was honest, friendly & provided amazing service. We will absolutely go back to him for all of our future vehicle needs.

Recently worked with Kris. He was so easy to work with very trustworthy, made the process seamless. So happy with my new Lexus. I Highly recommend Kris and the Lexus team. Would definitely recommend Kris and Lexus dealership.

The overall experience was tremendous! Kris Bowman was phenomenal and so easy to work with! We would absolutely recommend Kris and the Team! Thank you!

Customer service is good, but unfortunately, like many dealers, they "push" services that are not necessary. I took our 2023 Lexus NX for 15k miles service and they informed me that the engine air filter needed to be immediately replaced. I checked the filter (I'm a mechanical engineer and experienced DYI car maintenance guy), and the filter was perfectly clean. Normally, engine air filter only needs to be replaced every 30k miles unless you drive in very dusty conditions. Moreover, they charge $84 for the filter replacement. A new filter costs less than $30 at a Lexus or Toyota dealer, and the replacement takes 2 min (they already had to open the filter box to remove and inspect the filter, so there should be no extra charge for labor anyway). This is typical of many dealers and auto repair shops - they take advantage of people who don't know much about cars and "push" unnecessary services that require almost no effort from their side and overcharge for parts, giving the whole industry a bad name.

I recently had the pleasure of working with Christopher Andrews, a salesman at Lexus of Tucson at the Automall, and I can confidently say it was one of the best car-buying experiences I’ve ever had. From the moment I walked into the dealership, Christopher greeted me with a warm, genuine smile, making me feel valued without any high-pressure tactics. He also worked with me to find a financing option that fit my budget, securing a great deal with no hidden fees or last-minute surprises. The entire process was seamless, thanks to Christopher’s organization and follow-through. His dedication to customer satisfaction is top-notch. If you’re in the market for a Lexus, I highly recommend reaching out to Christopher Andrews at Lexus of Tucson at the Automall. He’s professional, knowledgeable, and genuinely cares about his customers. Five stars all the way!

Jerry is are go to Guy. We have purchased 8 Lexus from this dealership most under Jerrys help. We highly recommend him for a ture and honest approach of purchasing a new auto.

My last two vehicle purchases have been made with Lexus of Tucson. Richard Lake has been my service person for most of the years since 2010. I have the highest regard for him as a person and for his professional attitude toward his clients. Lexus of Tucson is lucky to have Richard, he represents you well. Kathleen Thomas

Brian is the best. He always takes the time show that he cares. It’s clear that his approach to customer service isn’t about a pay check but this is a part of who he is and we appreciate it!