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Courtesy Toyota of Brandon

(2,196 reviews)
Visit Courtesy Toyota of Brandon
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–7:00pm
Sunday 11:00am–6:00pm Closed
New (888) 869-1745 (888) 869-1745
Used (888) 871-3272 (888) 871-3272
Service (888) 871-5238 (888) 871-5238

Reviews

(2,196 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Courtesy Toyota of Brandon from DealerRater.

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Took my truck in for service at 8500 miles and they got

Took my truck in for service at 8500 miles and they got me in and out at at very reasonable time, very professional and courtesy towards me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They were friendly and easy to work with.

They were friendly and easy to work with. I got exactly the car I wanted at a fair price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The entire experience was great.

The entire experience was great. Sunny was quick and efficient. Using Costco was great too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Jarred Lucas was AMAZING!

Jarred Lucas was AMAZING! He was knowledgeable, kind,caring and was an amazing listener! We left with exactly what we were looking for!!! He met us in our price range with the perfect car! He went above and beyond to help us leave extremely happy!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Saad was very courteous and wasn’t pushy !

Saad was very courteous and wasn’t pushy ! He was not in a rush and was very patient knowledgeable about the cars . Ty for my Venza ! The whole staff was very attending ! Ty Brandon Toyota !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Isidiro was a great sales man to work with!

Isidiro was a great sales man to work with! Very honest, respectful and patient as he helped us choose the right Tacoma. Was able to meet out needs and provide us with the greatest customer service experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

:-) Wow! Thank you for rating us so many stars!

Sunny was great!

Sunny was great! He was friendly, helpful and gave me a great deal. He found the vehicle i was looking for. I will definitely buy from them in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

Service was fast and completed timely.

Service was fast and completed timely. My car was finished with the routine 10,000 service under an hour. I will continue to have my car serviced at Courtesy Toyota of Brandon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

Think twice before you go.

Think twice before you go. Even simple maintenance like wheel alignment or rotation cannot be done properly. Their customer service is extremely poor. I do not recommend this place. The choice is yours?experience it and see for yourself.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Ozcan, We’re sorry to hear about your experience and the frustration it caused. Your feedback about the service and communication is taken seriously, and we’d like the opportunity to address your concerns directly. Please reach out so we can work to regain your trust. Zackery Kelley General Manager, Courtesy Toyota 813-523-8649

I don't know why you didn't have Miguel Cruz listed in

I don't know why you didn't have Miguel Cruz listed in the Salesperson list. He was really good and stayed with us during the 5 hour process. He deserves all of the positive kudos!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.