Reviews
Perfect
Mykoal was really nice and respectful. Helped my wife and I with any questions we asked. He pointed us to the right car that we were looking for.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive feedback!
ABSOLUTE SERVICE DISASTER!!!
They repaired a fuel leak just to cause a high pressure oil line to burst in our F350 Diesel. This resulted in us (inc. my 6 year old daughter) being towed from just past Camp Verde to Flagstaff, a hotel stay, rental car, etc. to get home to CO. Thankfully Babbitt Ford in Flagstaff took care of us but the tech informed us it was a Camelback Ford repair issue that caused the problem! In attempts to resolve our issues with the Service Manager and even GM, I have received no response and nothing but road blocks. DON'T USE CAMELBACK TO REPAIR YOUR VEHICLE!!!
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I would like to speak with you in regards to this. I am sorry to hear about your experience and would like to learn more to see if I can come up with a resolution. I cant fix the past but I can do my best to try and make it right. I look forward to speaking with you, Jill Chafitz Director of Customer Relations jchafitz@vtaig.com
Huge mistake
First the internet sales department is non existent. They don't honor truecar pricing through USSA. They then couldn't let us take the delivery of the car we bought because it didn't pass the inspection when they prepared it for delivery. The kicker was over 16 hours of being at the dealership we were forced to buy a different color and pay more. We got it dirty with 1 key and a half tank of gas. Don't buy here.since we had the GM fix the dealership mistake. We didn't recover our tank of gas but we walked away.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
I want to thank you for your feedback and letting us know about your negative experience. I would like to honor a full tank of gas for you. I know this doesn't fix what happened but at least we can bring some good faith back into our dealership. I will also honor a detail if you choose to accept my offer . Please reach out to me at anytime to discuss your experience Jill Chafitz Director of Customer Relations jchafitz@vtaig.com
Ford Explorer purchase
This team of consultants were very knowledgeable & easy to work with. Great trustworthy team. The personality dynamics of this team was just perfect! I did not feel pressured into the purchase. I was even given helpful tips and insight on vehicle comparison.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to leave us a positive review!
Awesome
Helpful, awesome, great just a few words for my experience. I will come back when I want another vehicle hands down best experience. Thank you for everything.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
At Camelback Ford Lincoln, our reputation is one of our top priorities. Your positive review is what we are always striving for!
Awesome Sales Guy
Our sales experience was awesome! Eric and Anthony made the process seamless and easy! I would recommend and have recommended them to friends and family. They were so professional and super nice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.
I traded in my Expedition for a Mustang and a Fusion.
Eric and Anthony made the sale of my two cars smooth and painless. I wasn’t really sure if I wanted to trade in my Expedition, and definitely wasn’t planning to buy two. There was no high-pressure salesmanship from anyone at the dealership They were professional and extremely courteous.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
From all of us at Camelback Ford Lincoln, we say thank you!
friendly and helpful
Everyone was so nice, Winifred was able to help my family get into a new car which we love so much! (: thank you so much
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive feedback!
Eric and Anthony set the bar for salesmanship
This was my first visit to a dealership where I didn't feel slimed by the salesmen. Eric and Anthony were extremely helpful and made it an enjoyable no pressure experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
At Camelback Ford Lincoln, our reputation is one of our top priorities. Your positive review is what we are always striving for!
Peter was great would recommend him as your salesperson.
Always ask for Peter he is honest and trustworthy best salesperson I have had! He made my experience in purchasing a new car a breeze!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to leave us a positive review!