Karl Malone Toyota

I’ve been going to Karl Malone Toyota since 2008 when I bought my FJ. Cruiser. I have never been disappointed by the people or the service. They are hard working and honest. The best, in my book.

I'm so happy I found Karl Malone Toyota in Draper Utah. This was my 2nd visit having service done. I'm a senior citizen and everyone there is so kind. I would especially like to thank Daniel Guerreiro the Assistant Service Manager who was extremely helpful and went the extra mile to take care of my needs. Best Regards to this dealership. Fantastic Job

Great experience with Karl Malone Toyota. Lloyd answered all of my questions and was a pleasure to work with. Excited for the new Tacoma. Thanks Lloyd!

In an attempt to save money, I took a gamble and went to a local repair shop in Kearns that advertises they work on hybrids rather than take my Toyota Prius to the dealer. I didn't know anything about the shop besides some google reviews that seemed promising. I don't care about OEM parts, and I figured the cost of labor is probably more reasonable too. That shop diagnosed my vehicle and quoted me $3,700 for the repair. I was absolutely devastated. I called Toyota to check if their cost would be any better. I spoke with Brady, and I was told to come in and have them diagnose it because they see that a lot of times third party repair shops will misdiagnose a Prius, particularly for the problem I was told I had under my hood. He listened and he met my concerns with compassion. He was kind and understanding in his responses. He also said that if the diagnosis I was given was correct, they could do the job cheaper. That surprised me. I get my car over to Toyota thinking the diagnosis is still probably correct because even though I'm no expert by any means, I googled the symptoms and it fit. If they can do it cheaper though, I don't have anything to lose at this point. Brady from Toyota told me to ask for him when I came in and they would do their best to get me a diagnosis same day. Green flags all the way because this guy made my problem his mission, and I felt like I mattered walking in from the start. They checked my car and gave me a completely different diagnosis. Thankfully, it was a much simpler fix and so much less expensive than I could've even imagined. I walked outta there spending $300. Here's what I learned; it's not worth the risk taking my car to anyone besides the dealer in the future. I would rather be able to move forward with confidence that my vehicle is being cared for by the company that sells and repairs these cars every single day. Even IF the repair is going to be more complex or expensive, l would rather pay more to know I'm guaranteed the correct fix. Also, Brady was just really personable, understanding, and down to earth about the whole ordeal. Super xxxxing awesome customer service from beginning to end. He could give me bad news any day, and l'd thank him just because of the way he treated me. I wasn't a number, I wasn't a dollar sign. I was a person with a problem, and he was kind. That makes all the difference to me.

Edwin was the sales person who helped us. He was very knowledgeable and willing to help us in any way he could. We got the exact rav4 I wanted including the color and type. He explained all the functions carefully and helped set up the apps on my phone. Everyone of the people we worked with were exemplary! This is the second vehicle we have bought through Karl Malone. The first was our Camry. We also trust their service department. We are a toyota family and Karl Malone is our dealership.

Blenda Bench is always very accommodating and provides exceptional customer service! I only go to Karol Malone because of Blenda and the great service! I left Larry Miller for Karl Malone! Thanks Blenda!

When I arrived, was met promptly. Soon the tire man came to show me selection tires. In couple hours, was ready to leave! Very good!

They were quick and efficient. I’ve felt that they treated me with great care. I was in and out in a short period.

The best. Friendly. Competent. Thorough. Comfortable wait area. Convenient location. Overall cleanliness. Free coffee. Good selection of vending stuff.

I was told when I got there that I didn't have any more service left on my car. So, I guess I can go anywhere. It was nice while it lasted. Carl has been awesome. I have really enjoyed going there.