Karl Malone Toyota

it was very unprofessional service. They just there for the hours and their money and their commission. They don’t really care about customers they really don’t

Brandon was friendly and I was there less than an hour with an appointment. I am happy with the visit.

I came in with a 23 TRd off road Tacoma for a 15k service. Explained that tire pressure was low in one tire. 2.5 hours later they found me in the waiting room and informed me that the wheel was actually cracked and needed to be replaced. I was assured it was under warranty because it was inspected and there was no sign of impact. It wasn't in stock so they asked me to come back in 2 days. I came back just for the wheel swap but this time I waited 3.5 hours until I finally went looking for someone for status. That's when they changed their tune and said the other guy mistakenly said it was covered. Needless to say, I was pretty pissed after waiting 6 or so total hours only to be told they miscommunicated about the warranty. Then they wanted to charge me 500 Dollars+ for a single wheel replacement. Google Tacoma Wheels and you'll see what a rip-off that is. Never again. I'm so disappointed I bought another Tacoma with obviously cheap wheels that busted without ever being off road. The rip off sale attempted at the end sealed the end of a very bad day in my life as a Toyota customer. I'm still waiting actually...4 something hours now for a wheel swap... and there wasn't a line when I arrived (service people standing around all over the place in the service bay). Update... it took another half an hour to get out of there. I drove about a block down the road and noticed that they had put 37 pounds of pressure in 3 wheels and 30 in the other (the door label says 30 PSI). I'm so frustrated at this point I didn't even turn around and go back. Makes me wonder if the oil change was even completed... the only thing I have to go by is grossly overinflated tires.

Blenda in the service department is the BEST! The service she provides is second to none. Your in good hands with Blenda.

They have been extremely good with their service - both in my purchase and service of my 2021 truck

Excellent customer service experience, very friendly,meet my needs in what I needed & wanted ,I been a returned customer since 2009 love service and staff ,promptly service, help me alout ,was less stress having me drop of my car rental, bringing me back to the dealership"!!

The service is always timely and upfront. Belinda and Karl are the BEST Service Advisors. They always provide excellent customer service. The facility is also great.

Blenda is the best service advisor to work with. She is super helpful and got me in and out quickly for my regular service on my Tundra.

Just a basic oil change and fixing warranty/ recall items - everything was great, they scheduled me a free ride home since it was going to take several hours and called me when it was done.

My experience with Karl Malone Toyota has been a great one. From buying my car from them to their service department. Everyone there is always helpful and friendly.