Reviews
Initial finance problems resolved after five phone calls,...
Initial finance problems resolved after five phone calls, three visits and over one week of talking. Things seem okay now. Finance individuals need to spend more time reviewing invoices, lease terms, initial payments and monthly payments so both parties are clear as far as what they are buying/selling and the costs and consequences.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Ann - Thanks for taking the time to post your comments. It's so beneficial to hear constructive words of advice from our customers. We pride ourselves in not only listening to our friends & customers but making the neccessary adjustments they bring to our attention as well. Thank you for being part of a solution !! Joe Tolpin Sales Manager
What a kind and helpful dealership! I got a great deal...
What a kind and helpful dealership! I got a great deal on exactly the car I was looking for and the staff really went the extra mile to make sure I was taken care of, down to filling the gas tank and pre-programming the radio stations. This was the best experience I've ever had with a car dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review ! I'm glad to see you enjoyed purchasing your new toyota as much as Mike and our whole team enjoys selling them. Mike & Jill are huge assetts to the dealership, It's great to see that their hard work is appreciated - We'll see you when you come in for your first service !! Joe Tolpin Sales Manager
This was our first time working with a large car...
This was our first time working with a large car dealership that we've not purchased from before. It took a while for us to get comfortable, and we didn't enjoy the negotiations to get the price for our trade-in that we wanted, but we ended up feeling positive about the experience and will return for our service. Joe Nason is a nice addition to the dealership and is a sincere, down to earth salesperson. Jill was very responsive to our needs and has wonderful people skills.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your positive review. I know Joe tries extremely hard to make the buying experience as stress free and as fun as possible, I couldn't agree with you more that he is a huge assett to our our team and a welcomed addition !! Make sure to stop in and say hello when your first service comes due - the coffee is on us !!! Thank-you Joseph Tolpin Sales Manager
I had an excellent car buying experience at Lee Toyota. I...
I had an excellent car buying experience at Lee Toyota. I made a phone call on Saturday 8/1/09 and was in a brand new Corolla on 8/5/09. There was no BS, my needs were met and I was treated with respect by Jill S. and Tricia H. The price was exactly what was quoted to me over the phone when I made the initial inquiry. Lee will definitely get my business again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your great feedback is very much appreciated !! Trish works very hard to maintain what ever pace her clients want to proceed at - I'm glad she was able to do it again !!! We look forward to helping you with your next purchase and dont't forget how much Trish appreciates those referrals !! Thanks again Joe Tolpin Sales Manager
My wife and I would like to pass along our positive...
My wife and I would like to pass along our positive experience with Lee Toyota. We drove home our new Camry Hybrid today and want to thank Jill and Joe for their service. This is the first Toyota we have ever owned and this was our first sales experience with Lee Toyota. Our search for a new car started over a month ago at two Toyota dealers closer to our home in Camden. We had a deposit on a Camry Hybrid at another dealer but got completely hung up on our Cash for Clunkers vehicle. On the last day rebates were avaiable for the Camry, when the dealer with our deposit said they would not accept any Clunker deals until the program rules were clear, I started calling other dealers looking for options. Jill answered the phone at Lee. Within 10 minutes, I had a competitive price on the one Camry Hybrid they had left and a commitment to the Clunker Program. No hard sell, no games. Very professional. So we drove to Augusta, got our deposit back, picked up our clunker that had been sitting at the other dealer, drove to Topsham and bought our car from Jill with help from Joe Day. We we arrived, the paperwork was started and everything was just as Jill and I had agreed to over the phone. The dealership was very busy, but we moved right through without serious delay. My wife wants to thank Joe especially for the time he took to explain the features of our new Camry and it's hybrid system.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to give Joe Day and Jill the credit they deserve. It's great to see that their commitment to exceptional service is recognized - I'll make sure they get an extra pat on the back on your behalf !!! Enjoy your first Toyota and welcome to the Lee family !!! Thanks again ! Joe Tolpin Sales Manager
We just bought a new Prius 2010 and were pleased with...
We just bought a new Prius 2010 and were pleased with every step of our investigation, purchase, which included a very detailed explanation of the vehicle by Joe Day. In addition, the dealing with Jill, who handled the paperwork, was also excellent, efficient, pleasant with all aspects explained carefully. We have never had such friendliness and care in purchasing a car. The price, we understand, is not negotiable on this 2010 car so could not rate it here.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Susan, Thanks for your great feedback. I couldn't agree with you more, Joe Day and Jill are valued emloyees with outstanding commitment to our customers. I'm excited to hear that we've earned your loyalty - as you certainly have ours. Thanks again Joe Tolpin Sales Manager
My wife & I stopped at Lee Toyota in Topsham to get some...
My wife & I stopped at Lee Toyota in Topsham to get some info & test drive different cars. We were met by Joe Day,the salesman & greeted very warmly. We explained what our intentions were & Joe was very patient & professional in meeting our requests. I have never been treated so nicly before while searching for a car! Not only did Joe explain each vehicle,but he showed and explained in detail from under the hood to throughout the interior and trunk.We negotiated an acceptable deal & left driving a new Corolla! We will highly reccommend this dealership & Joe's great way of making a potential customer not feel pressured or intiminated! We sure hope Joe got a new tv like we did for his great way in serving the public!!! Richard & Sheila Harrison
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Richard & Sheila, It's great to see that you enjoyed purchasing your new corolla as much as we enjoy selling them , I hope you love watching your favorite shows on the new T.V. you drove away with. It sounds like we appreciate Joe Day as much as you do, he really appreciates the referrals you have in store for him !! Thanks again Joe Tolpin Sales Manager
I will recommend Lee Toyota to my friends. Matt Lee, our...
I will recommend Lee Toyota to my friends. Matt Lee, our salesman, was very helpful, considerate and professional. I never felt rushed or pushed to make a decision. Matt gave us all the information that we needed to make an informed decision. Everyone that we worked with showed the same professionalism. We would recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to share your opinion, your review is truly appreciated. I know how important it is to Matt to fullfill all of his customers wants and needs - I'm glad to see that he did it again ! We'll see you when you come in for your 1st oil change !! Thanks again Joe Tolpin Sales Manager
Adam and Matt were fantasic with a young lady that I...
Adam and Matt were fantasic with a young lady that I brought to them after she visited another high visibility Toyota Dealer. Her credit had not been established as yet for she was working at the hospital and was in the process of becoming a US citizen. They made sure she was treated fairly. She purchased the exact model and color vehicle she wanted. And received the best interest rate available. As a previous customer of Topsham Toyota, I certainly will consider them favorably when buying my next Toyota - Great, fair, professional, treatments of customers has returned to LEE Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Stephen, Thanks for the great feedback. I know Matt had a great time helping you and your friend find the perfect car for her - and securing the best financing availlable is just part of what we do !! I hope everything is going as planned with her citizenship. Be sure to stop in the showroom when you come in for your first scheduled maintenance ! Joe Tolpin Sales Manager
Lee Auto's helped me find the a car that fit me...
Lee Auto's helped me find the a car that fit me perfectly. Matt Lee was able to help me find a car that worked around my budget as well as a car that fit my personality. The customer service at Lee was great, and the process went very smoothly! I would highly recommend Lee Auto's to anybody seeking a wide variety of new and used vehicles at affordable prices. Thanks to everybody at Lee Auto, especially Matt!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks Randy - We appreciate your review and enjoy hearing your thoughts. It's always good to hear from another one of Matts customers, he puts so much effort and care into making sure his clients enjoy and remember their experience. Enjoy your Toyota !!! Joe Tolpin Sales Manager
