Reviews
Bad sale service
The sales rep was rude. Wanted me to hurry up and call my insurance. Tried to get me to buy something that?s out of my price range
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Neil, we're happy you found our staff so supportive during your experience here at Rountree-Moore Ford. Please don't hesitate to reach out if there's anything additional we can do for you.
Danielle is great!
Danielle is great! She keeps you aware of the progress of your service visit and is always friendly!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I drive down to Lake City from Lake Park GA for service
I drive down to Lake City from Lake Park GA for service at Rountree Moore, in fact I've brought my last 3 F150's from them. All the staff at Rountree Moore are excellent, thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service writer Santi Gala always a pleasure to deal with,
Service writer Santi Gala always a pleasure to deal with, he has excellent customer service. Thank you for Rountree Moore Ford Service department
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service
Danielle is my service adviser and she is always so helpful! Bought my vehicle from this dealership and only take it back there for service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Debra, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Repair
Excellent service and fast repair time and get necessary parts.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Service department is very good and professional the
Service department is very good and professional the staff is experienced and very personable answering all my questions
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My service advisor was excellent.
My service advisor was excellent. The women’s bathroom was filthy. Even the entrance door.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I've had some bad car buying experiences but this one
I've had some bad car buying experiences but this one takes the cake! First let me say i live over an hour from this dealership. I responded to a promotional event advertising no money down and that they will take over payments on ANY vehicle. I spent all day Friday in their office waiting on paperwork... no clue why. I was shown a 2021 dodge ram and a 2023 edge as my potential vehicles. End of the day comes and we are still doing paperwork but the person we need has LEFT FOR THE DAY..... so i wait until Saturday... all day... and after 4pm I'm told come on up!!! We got you ready!! 10 minutes later... we need $1000 down...... I'm pretty mad. Monday comes, i sell my old car to get the $1000 down... call the dealer (Bryan Buonvino) who is still ready to sell me my car... come on up he says!! What kind of car is it? Someone just traded the perfect car for you 2021 HYUNDAI SANTA FE..... come on up! Get dropped off your new car is here waiting....i get there with my $1000.... to find bryan has me a 2017 hyundai tuscon with FRONT END DAMAGE!!! They got me with a bait and switch!!! And he was gonna let me get dropped off there knowing i was so far from home with no car...HE WAS ACTUALLY GOING TO FORCE ME INTO IT!!! Thank God my friend hadn't left yet! Idk if everyone has the same experience. Don't waste your precious time!! Go somewhere ANYWHERE else. You won't catch my black xxx in lake city again!! 😒
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Fixing to go. To Florida highway.
Roundtree Moore got paid $4450.75 from my. Vet insurance company now they can’t get a headlight for Toyota yes they can. A. Original headlight in. Here in Florida. Just a phone call away had. Toyota since may going July 2023 trying to keep $$4450.73 in their pockets. Still was sented for parts and labor. On June 7,2023 going to go to FHP in Florida called them advise to sent in report in on roundtree ford lake city Florida
- Customer service 2.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sheri, we are so disappointed to learn of this situation you have described. Please give us a call at (386) 755-0630 and we will do our best to make this better. We hope to hear from you soon.