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Nalley Toyota of Roswell

(1,868 reviews)
Visit Nalley Toyota of Roswell
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2018 consumer dealer award
View 3 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (855) 237-8953 (855) 237-8953
Used (855) 237-8934 (855) 237-8934
Service (855) 237-8978 (855) 237-8978

Reviews

(1,868 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nalley Toyota of Roswell from DealerRater.

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good job of comparing

AJ did a good job of explaining the differences between the highlander and the 4runner. AJ was helpful in explaining the features of my new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Matt Cohen was very Personal.

Matt and Rich were both great! I called on a Thursday with some questions, Rick set me up with an appointment with Matt the next day. The process was the easiest I have ever had, when purchasing/leasing a vehicle. From the introduction to the Congrats, Matt was great. He went over everything I needed to know about my new truck, he went over the difference between purchase and lease (this is my first lease). I plan on moving to CO this year, but I will most definitely call Matt when it's time to trade in (Yes you can do that apparently!!) My experience at Nalley Toyota of Roswell was A++.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Nalley Toyota of Roswell

It was an excellent experience of buying another vehicle at Nalley Toyota of Roswell. The Sales Associate greeted me in the lot as I arrived and assisted me with finding a new vehicle immediately upon knowing my interest. AJ stayed focused and confident, is very knowledgable on the vehicle I chose and walked me through the buying process from beginning to end. I found AJ to be one one the most professional salespersons I"ve come across in many years buying cars--this is my 7th Toyota in my lifetime. Everyone I encountered in the dealership was very professional and did a great job putting an excellent car sale together for me. I am very happy with the entire experience as well as owning another Toyota vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

That's great to hear, Lauren! Thank you for your loyalty and please don't hesitate to let me or my team know if you have any questions or need anything else. Mike Balog, General Manager

Great buying experience

Very upfront and honest. Willing to work with me to reach my financial expectations. Team is very personable and friendly. Exceptional warranty and maintenance coverage.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello and thank you for your review of Nalley Toyota of Roswell. I appreciate your business and look forward to working with you again soon. Mike Balog, General Manager

They really cared

I worked with Danny Bustos and Arnold Harrison. I would definitely recommend them! Danny and Arnold went to bat for me and I had a bit of a challenging situation. They were able to get me into a brand new vehicle and take care of the negative equity in my old car and all this without a down payment and ok credit. I am truly grateful! Thanks again to Danny and Arnold and the Nalley crew!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Our pleasure, Adrienne! Thank you for taking the time to share your review of Nalley Toyota of Roswell. Please don't hesitate to let Danny, Arnold, or myself know if you have any questions or need anything else. Mike Balog, General Manager

Walk by Faith

My experience with Nalley was so fulfilling. They were able to make what I thought was impossible not impossible. What all other dealerships said they could not do , they in fact went above and beyond. Now I am in a brand new 2016 Corolla & I have to thank prayer and the effort that was made collectively with the Nalley Team!! Their customer service was just simply amazing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

That's great to hear, Cherri. Thank you for choosing Nalley Toyota of Roswell. Congratulations on your new Corolla! Mike Balog, General Manager

Nalley Toyota Review

Kevin Smith was very helpful and it was an wonderful experience. He helped by explaining the car features and thanks for helping out in choosing right vehicle for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello and thank you for taking the time to review Nalley Toyota of Roswell. We know that buying a car is a huge decision. That is why we aim to be as thorough and transparent as possible. I'm glad to know that was your experience. Please feel free to reach out if you have any questions or need anything else. Mike Balog, General Manager

Purchase of 2016 4 Runner

I purchased a new 2016 4 Runner from Richard Wong he is very helpful and extremely knowledge about the vehicle and I will purchase from him again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

Hello and thank you for sharing your experience at Nalley Toyota of Roswell. Enjoy your new 4Runner and please don't hesitate to let me or my team know if there's anything else we can do for you. Mike Balog, General Manager

Purchase of 2016 Toyota Camry SE

From beginning to end purcahsing our new Toyota Camry turned out to be the easiest vehicle purchase we've experienced. Both Kevin Smith and Jason Cruz were, professional, knowledgeable and courteous. We could not have asked or gotten better service or a better product.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello and thank you for your five star review of Nalley Toyota of Roswell. I appreciate your business and look forward to working with you again soon. Mike Balog, General Manager

Great Experience!

I purchased a new 2016 Toyota 4Runner Limited from Rusty Autry. He was extremely helpful and supportive as was his Manager and Finance Manager. I was never pressured yet they provided the perfect amount of attention to my car purchase. This dealership and salesman are a model that all dealerships should follow! thanks N. A. Williams

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the compliment! At Nalley Toyota of Roswell, we pride ourselves on exceeding our customers' expectations of the car buying experience. I'm glad to know that was the case for you. Please let me or my team know if you need anything else or have any questions. Mike Balog, General Manager