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Nalley Toyota of Roswell

(1,868 reviews)
Visit Nalley Toyota of Roswell
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2018 consumer dealer award
View 3 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (855) 237-8953 (855) 237-8953
Used (855) 237-8934 (855) 237-8934
Service (855) 237-8978 (855) 237-8978

Reviews

(1,868 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nalley Toyota of Roswell from DealerRater.

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Good crew that works hard to make the experience seamless

Kebba may be new to the dealership but if it were not for him I would not have purchased a Toyota. I was leaning toward Hyundai and Honda but he was just so kind and helpful that I convinced my husband to purchase from him. My husband hates car dealerships but he was actually enjoying his time waiting for the financing to go through. The guys have a comradery and team spirit that makes you feel like they are enjoying their jobs and it makes for a nice environment. Jason Cruz and Danny both went out of their way to make our purchase go smoothly. I will be back to purchase another car for my son in the next few months.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

New Highlander

Great service and assistance from Stacey Lowery and Rusty Autrey. Found the exact vehicle we wanted and made the entire process as easy as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Repeat Customer

A shrewd and knowledgeable friend researched salespeople and dealerships for me to buy from in 2013. This is my second consecutive new car purchase with Richard Wong at Nalley Toyota of Roswell. He explained and listened well, just as he did when I bought here before. I appreciate how rapidly the purchase was handled and completed. Chip (I don't know his last name) in the finance department was great, too. Even though I live and work closer to at least one other Toyota dealership, I like Nalley Toyota of Roswell and will continue to come here for service with Derrick Howard, who always looks out for my interests. I plan to stay with the Prius model and I'll probably get my next one here, too. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Good and fast service

When we went to Nalley Toyota, we recieved great service and are happy with the purchase. We were able to purchase our vehicle within a day and leave.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Allen Velez made the difference!

I knew the exact car I wanted and needed to be purchased by my wife’s LLC. We chose the Highlander Limited AWD and Allen worked patiently with us to locate the car at the price we wanted. He exceeded all expections as he immediately secured 2 other assessories and even installed them personally. He explained everything about the car with my wife. He was a real pleasure to work with and I will continue to do business with him. He made a tremendous difference! Allen also introduced me to Angel, his service advisor. I’m now having my Lexus GX 460 serviced here as Angel has become a trusted advisor! Winston was gracious to work with my wife test driving the car we purchased. A great team!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This place is amazing..

Allen went aboye and beyond to get me into the car that I wanted. The world needs more salesmen like him. Very polite, attentive, friendly and extremely helpful. Could not be more grateful for him. Everyone in this dealership is welcoming and helpful, which made for a great buying experience. Would recommend to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

No pressure, great experience.

Great experience. I was educated coming in and knew what I wanted. I had loan in hand and they found a better one for me. Test drove the car and had a look around, no pressure from salesman, but was helpful in explaining all the parts on the hybrid car and of the certified Toyota cars. Finance employee also nice and helpful in explaining all of the details of the loan and suggested things but again was not pressuring, but informative in the products. Overall great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Pleasant Experience

This dealership was a pleasure to buy from. Friendly, no hard sell pressure and our salesman, Winston Peters was great. He gave me many options, was patient and I recommend that if you are interested in looking at this dealership for a vehicle, ask for Winston!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome Experience

Muhammad Saad Bajwa at Nalley Toyota of Roswell was excellent at helping us for the second time choose the right vehicle for our family he was very attentive listening to every detail and needs that our family was looking for. Over all it was an excellent experience working with him and won't doubt to look for him if in need for another vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Amazing Experience

From the very start my experience with this dealership was attentive and efficient. I worked with Jordan to see if getting me into the new CHR was a possibility and he did every thing he could to make it happen. My entire experience from the test drive to the final paperwork was positive. Nalley Toyota of Roswell has great services and an enthusiastic and courteous team who made me feel welcome and unpressured throughout. I love my new car and look forward to working with them in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.