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John L. Smith, Inc.

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (650 reviews)
Visit John L. Smith, Inc.
Sales hours: 8:00am to 6:00pm
View all hours
Sales
Monday 8:00am–6:00pm
Tuesday 8:00am–6:00pm
Wednesday 8:00am–6:00pm
Thursday 8:00am–6:00pm
Friday 8:00am–6:00pm
Saturday 10:00am–2:00pm
Sunday Closed
(610) 400-1065 (610) 400-1065

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (650 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I love these people and this place!!

Everyone is super friendly. When I walk in im always greeted with smiles, which to me means the employees are all being treated well. I recently totaled my van that I financed from John l Smith and as a single mother of five who works 45 mins. Away from home n works to raise five children as a single mother I needed a vehicle fast n a reliable one I called to tell john that I had a bad accident and wouldn't be able to get to work because I had no running vehicle not because I was hurt but my van was That very afternoon I was in a rental that was much newer than the van I was purchasing beautiful well running 2013 car fully gassed and ready to go when I arrived to pick it up and they helped me deal with my insurance company who had been giving me the run around. Not even two weeks later im in a newer van still affordable and hand selected for me by john. I financed from another place that sold me a nice looking body van with junk under the hood and ruined my credit john l smith has given me faith again that there are honest good reliable used vehicles out there and i recommend this dealer to every and anyone I hear looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Lacoya - We are so glad we were able to help you get into a new van for your family! It was so unfortunate that you were in an accident and we always want to help our loyal customers get back on their feet as quickly as possible. Thank you for the review we know a single working mom with 5 kids has little time to spare, We truly appreciate the positive feedback!

very happy!

good deal, sales went out of there way to make sure I got the vehicle I was looking for, very nice people and easy location to find!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

To whom it may concern, Thank you for taking time out of your busy day to give us your review. We appreciate and look forward to servicing your new vehicle. Welsome to our family if you should have any questions feel free to call or email. Have a great day !! John R Barone General Manager 610.436.4909 JBarone@Smithusedcars.com

I'm a second-generation buyer, I wouldn't go...

I'm a second-generation buyer, I wouldn't go anywhere else! They have the best customer service. John help me get in the car that was reliable and affordable there was no pressure at all. I never thought I would enjoy myself purchasing a car. Thank you to so much for all the help John and Jeff. I'd recommend anyone to stop in to John L. Smith.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so glad you enjoyed your experience at John L Smith! Thank you for continuing to trust Smith Used Cars as your car dealership. We are lucky to have you as a customer and we appreciate and look forward to servicing and continuing to sell you vehicles. John R Barone, General Manager

I was very satisfied with everything that they were able...

I was very satisfied with everything that they were able to do for me. These guys have made this so much better for my family and for me as a single mother. I have four beautiful children and they love the vehicle that I have come home with. It gets me to work and it also gets me to my babies appointments that they have to go to. I have a lot of issues with my credit but they were able to help with no problem. I will stay with John L. Smith used cars inc for as long as I can they are some good people. Thank you so much.... Ashley R. Smith

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Ashley Thank you for your purchase, I also want to thank you for your kind review. We welcome you and your family to our family. We look forward to servicing your vehicle as well as selling and servicing all of your friends and family members. John R Barone General Manager

I hadn't purchased a used vehicle for over twenty...

I hadn't purchased a used vehicle for over twenty five years. My preconceived notions of used car salesmen were put to rest after my initial visit. Once my wife and I decided on the vehicle we wanted the sales process couldn't have been more relaxed. Jeffery was thorough in his explanations not only of the vehicle but of finance options and service/warranty. As well, the entire process was less than an hour and a half. I would recommend this dealer to anyone I hear to be looking for a used vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, We are very fortunate to have jeff he is outstanding!! Jeff takes his time and explains everything in detail. I want to welcome you to the SMITHUSEDCAR family. We loook forward to servicing your vehicle. Enjoy your new vhicle and thank you for taking time to send in your review !!!! John R Barone General Manger

Jeff is THEE best. He was very helpful and friendly. He...

Jeff is THEE best. He was very helpful and friendly. He actually pointed me in the right direction when finding a car. I love my new lexus!!! Thanks Jeff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking time to send in your review, we appreciate your purchase of your peal white CERTIFIED Lexus. We look forward to servicing your Lexus. Have a great day hope you are all shoveled out. John R Barone General Manager

THEY ARE AWESOME! The no stress friendly environment was...

THEY ARE AWESOME! The no stress friendly environment was exactly what I needed to find a car. Not only did I find a great car but the price was great for it. I will DEFINITELY be recommending everyone to them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Jessica Thank you for your purchase we appreciate your review. We are lucky to have customer like you !! have a great day and again thank you for taking the time to post your review. John R Barone General Manager

Great service. Jeff, John and Jim helped me through a...

Great service. Jeff, John and Jim helped me through a very trying time after my car was deemed a total loss. Jeff first assured me that getting a car would be no problem even with my recovering credit score. That was awesome. He was right. John set up my loan paper work and Jim helped change over mt insurgence to the new car. It was painless and quick. Everyone was very, very helpful and nice to work with. I've recommended them to everyone at work and will continue to recommend them to anyone who needs a car. I was just hoping to be able to replace my car. I wasn't going to be picky because I needed something and I needed it fast! All the men at John L Smith were awesome and I got a car I LOVE!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking time out of your busy day to post your review. We appreciate your feedback Smith Used Cars strives to outperform customer expectations. If you should need anything do not hesitate to contact us. We look forward to being your car dealer for many years. We look forward to servicing your vehicle and giving you your FREE oil changes as well as your Lifetime FREE state inspections. Have a great day and welcome to our family. John R Barone General Manager

Jeff was so helpful. He explained everything to me about...

Jeff was so helpful. He explained everything to me about my credit and financing options. We looked at cars that might work for me until I found one I really liked! He submitted my numbers and I ended up with a great loan and a car I love. So thankful John L Smith was recommend to me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

John L Smith Inc participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, thank you for your review we appreciate having you as a new John L Smith Inc customer. Have a great day enjoy your 2010 Mazda 6 Touring !! John R Barone General Manager

Dealer response

Thank you we appreciate you taking the time to complete your review. welcome to SmithUsedCars we look forward to servicing your vehicle, Have a great weekend !! John R Barone General Manager

I have purchased four cars of different makes and in...

I have purchased four cars of different makes and in different price ranges from John L. Smith (Steve Delaney). I have had them all serviced here during my ownership (John Andrusko & Korrey Lewis) and am very satisfied with the quality of workmanship, and professionalism of the service manager and assistant manager and all of the sales staff John Barone). I have also obtained very competitive financing through this dealership on all my vehicles( Jeff Johnson). I highly recommend John L. Smith for used car sales and excellent service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Hi Eliot, Thank you for taking the time to write us a review! We really appreciate it! We look forward to exceeding your expectations in the future. John R. Barone General Manager