Irvine BMW

My experience was so straightforward and transparent. Gavin Ding was my sales person, and he could not have been more professional and thoughtful. he took the time to show me all of the wonderful benefits of the technology as well helping me decide what I was looking for so that I got the right car for me. Sandra and Mick were very helpful on the finance and genius Bmw. Great team great cars!

I had a flat tire and regular checkin this time. Jesse helped me very kind and freindly.And Tire Specialist (I forgot to ask his name) was very kind and choosed nice tire for me. I really appreciate their service. Thank you very much !!

Do not buy a car from this dealership. They sold me a vehicle with balding tires. When I had the tires inspected at American Tire, I was informed they were in poor condition and unsafe. I immediately contacted Irvine BMW to report the issue and requested replacement tires, as the car was sold with this defect. They refused, claiming the tires "met specifications" in the center tread and took no responsibility. This experience perfectly embodies the stereotype of the dishonest used car salesman. Absolutely unacceptable.

Mauricio and Irvine BMW did a fantastic job getting my car up and running. We were on holiday in SoCal and unfortunately lost the tail of the car on a curve. Got towed to Irvine BMW and they immediately got me a loaner and allowed us to continue our trip up to the Central Coast. They did not have to agree to that and it was definitely appreciated. Mauricio and team worked with USAA and were able to get the repairs done quickly. He kept us informed along the way and we knew he understood the urgency that we felt in wanting to continue our trip and get our car back. We live in Texas, but would absolutely be looking to purchase from this dealership if we lived in the area.

Took my 2024 BMW 8 Series in for standard service and had a very disappointing experience. They tried to upsell my wife $1,000 for unnecessary services (AC cleaning, coolant flush, and fuel injection cleaning) that are not part of BMW’s official maintenance schedule. When I called to question this, I was told we have the “lowest plan” (though a higher plan wouldn’t cover these either) and that declining the services could risk engine coverage if the car fails — which feels like scare tactics. On top of that, my wife picked up the car with low tire pressure and was argued with instead of helped. When I called back, the service advisor hung up on me and later claimed I was “upset from the beginning,” which was not true — I was simply asking why my wife was pressured to pay $1,000 for routine service. Overall, the experience felt more like extortion and upselling than BMW-level customer care.

I bought a brand new BMW from them with BMW Ultimate Care+ 4 (7 years / 125,000 miles). I brought car in for regular service below both years and miles. They tried charging $800 for regular service (engine related items), take your business elsewhere this place is a joke

On Sunday, I went to view a BMW there as I was looking to replace my Range Rover. They started out friendly until they found out I was from out of town. So they immediately told me they couldn't make a deal with me without knowing what I wanted to do and didn't show me the car as I have told multiple people online. Every dealership there accommodated me with no problem even if I wasn't purchasing that day. Even a different BMW dealership showed me their car cause I'm really interested in BMW. It could be borderline racism there as I am black. You can make the call on that one.

David was very helpful with my loaner car. he was polite and and didn’t keep me waiting.

I recently had the pleasure of leaseing a new BMW iX from Irvine BMW, and I couldn't be happier with my experience! Initially, there were a few hiccups and some confusion regarding the vehicle specifications I wanted. However, Donte, a member of the sales team, stepped in and handled everything with such professionalism and efficiency. He went above and beyond to ensure that all my concerns were addressed and that everything was sorted out quickly. Thanks to Donte's dedication and the team's effort, I'm now enjoying my amazing new iX. It's dealerships like Irvine BMW and people like Donte that make car buying experiences delightful and stress-free. I highly recommend them for anyone in the market for a BMW!

If I could give them a zero I would. We walked in (for transparency, without an appointment) and the front desk staff got us a sales associate. Ben Alimo was assigned to help us out and he showed my husband the limited M3 availability they had. However, the worst part was I wanted to see the iX which he said he'll show us outside and he'll meet us there. Once we got there I asked him if he an open the car for us to look and he says he doesn't have the keys. Doesnt make any effort to go get them just shrugs. I asked again if we could take a look inside and he goes in and remotely opens the car. We take a look inside and want to talk to him about test driving it but HE NEVER RETURNS. We sit in the car for 10-15 minutes and then just end up walking out and leaving. Very poor service and we felt like Ben didn't take us seriously. Maybe because we look younger? But doesn't mean we should be treated like we aren't serious customers. Will not be coming here again.