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INFINITI of Norwood

(766 reviews)
Visit INFINITI of Norwood
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–4:00pm
Tuesday 9:00am–7:00pm 8:00am–4:00pm
Wednesday 9:00am–7:00pm 8:00am–4:00pm
Thursday 9:00am–7:00pm 8:00am–4:00pm
Friday 9:00am–5:00pm 8:00am–4:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (866) 623-7464 (866) 623-7464
Used (877) 651-3719 (877) 651-3719
Service (877) 668-4539 (877) 668-4539

Reviews

(766 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Norwood from DealerRater.

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Attentive without pressure

Even though we were buying a used Honda we were treated with great courtesy and attention by our Sales Consultant Adam Gianan from the initial inquiry and his quick text response through the test drive, sale and even afterwards. We had visited 3 or 4 different dealerships looking for a specific make and model and by far the most obliging we found was the staff at Infiniti Norwood. Adam was considerate of our time and patient throughout. It is a seller's market right now but we never felt pressured or rushed and we would recommend this dealership to anyone searching for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Michael was very patient with me when purchasing a...

Michael was very patient with me when purchasing a vehicle, always showing me whichever cars i was interested it even if i wanted to drive it twice! Infinity norwood kept their promise to me saying they would fix all exterior issues I noticed and wouldn't let me pick up the ride until everything was perfect! Even the finance manager was great! Mike was honest and upfront with me and gave me his honest opinion with the finance decisions i made and i left knowing i made the best decisions and with a great vehicle! Would recommend to anyone to buy their next vehicle at infinity or norwood!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great Experience

Overall, I had a great experience leasing another Infiniti here. This was my first experience working with Infiniti of Norwood and I look forward to working with them again. Adam Gianan was a fantastic sales representative and made the entire leasing process enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I purchased a vehicle with help from Adam Gianan. He was...

I purchased a vehicle with help from Adam Gianan. He was great during rhe whole process, from the test-drive to the delivery. He was very professional and friendly during the purchase. I would definitely recommend Adam to anyone looking to purchase a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Got a Certified Pre-Owned QX60!

Great dealership, great experience! Quick and easy. Handled all outside registration with ease even with COVID being amongst us. Adam was great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service my vehicle before and I am satisfied with restful...

Service my vehicle before and I am satisfied with restful and cost of the service, would be taking mt fx there for any more service

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I bought vehicle from Jon he had car ready for me up...

I bought vehicle from Jon he had car ready for me up front clean for test drive the process in terms of getting approved he have nice personality call me about 4 day with my registration ready to pick up will send family and friends to see him thanks for all

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Adam was Great!

Bought a vehicle from Adam Gianan, he had the vehicle upfront and ready for us to test-drive. The process in terms of getting approved and driving off the lot the next day was smooth and easy. Would definitely recommend anyone looking for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great attention to detail! Very focused on customer...

Great attention to detail! Very focused on customer satisfaction. Responsive to customer requests with short notice. A great dealership for all customers looking for quality and dependable service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
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Professional customer service

Reached out on-line pertaining to a listed used vehicle. Although sadly the vehicle had just been sold, Michele responded promptly to my query, explained the situation, and offered some alternative vehicles that were similar in utility and price. This dealership appears to prioritize assisting customers to find the right vehicle rather than to push for a quick sale.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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