INFINITI of Norwood

If I could give zero stars I would. Please never take your car here. They do not honor their posted pricing and they treat you like a second class citizen. They make it seem like they are offering you a discount but then gain the money back by jacking the pricing up. When confronted, they tell you, we're not making any money off your service and we offered you a discount. However the prices on their website do not match what they charge you. When I brought this to the service reps attention, and tried to show him where on their website the prices were listed, he had no time to look at it. I was waiting for the follow-up "how did we do" email, but it never came. It seems like when you don't have a good experience, they "forget" to send you the review request which keeps their ratings high because they don't give you the opportunity to voice your concern. They are a horrible dealership to work with. I purchased my first Infiniti from them and swore I would never return after the sales manager forged my signature on a document. Thought I'd give them another chance when management changed but unfortunately they are the same rude and dishonest people who could care less about customer service. I will stick with Infiniti of Hanover. Even though that dealership is a longer drive for me, it's worth not being talked to like you're an idiot. Save your time, your money and your energy and go somewhere else.

If I could give zero stars I would. Please never take your car here. They do not honor their posted pricing and they treat you like a second class citizen. They make it seem like they are offering you a discount but then gain the money back by jacking the pricing up. When confronted, they tell you, we're not making any money off your service and we offered you a discount. However the prices on their website do not match what they charge you. When I brought this to the service reps attention, and tried to show him where on their website the prices were listed, he had no time to look at it. I was waiting for the follow-up "how did we do" email, but it never came. It seems like when you don't have a good experience, they "forget" to send you the review request which keeps their ratings high because they don't give you the opportunity to voice your concern. They are a horrible dealership to work with. I purchased my first Infiniti from them and swore I would never return after the sales manager forged my signature on a document. Thought I'd give them another chance when management changed but unfortunately they are the same rude and dishonest people who could care less about customer service. I will stick with Infiniti of Hanover. Even though that dealership is a longer drive for me, it's worth not being talked to like you're an idiot. Save your time, your money and your energy and go somewhere else.

These guys are dishonest. Do not bring your car for work in the service department.

Easiest car buying experience I have had. Easy test drive, no pressure sales person. Very quick with the paperwork. Everyone I talked to in the dealership was very nice. I would recommend this dealership.

We received phenomenal and personal service from Infiniti of Norwood. Jonathan was especially friendly, energetic, and efficient in getting us the car we wanted in a short amount of time. It was a flawless experience and we'd recommend this dealer to all of our friends and family.

Just purchased my vehicle here. What a great experience for me.. Everyone very professional! Loved Micheal H. with the English accent,very knowledgeable about the in inventory.

Terrible experience at Infiniti of Norwood. Highest price on an Infinite GX50 lux addition. Infinite of Nashua gave us a better price on an autograph edition. Shop around before you go to these guys. The “owner” responded to my review on the dealer website and it was obvious that he was misinformed as to what transpired. Best deal we found was Kelly Infiniti in Danvers. Best of luck shopping.

Great stock of options. John was extremely accommodating to my schedule we were able to come to terms quickly. Exactly the way it should be.

Jon McGaw and Michael McSweeney provided excellent Sales and Finance services in the purchase of my vehicle. The purchasing experience was very pleasant. I highly recommend this dealership.

Servive manager Nigel DeSilva is very accomodating and he deserves an award of somesort! The staff in the sales office especially Mikchael! The staff in the servive center are fantastic!