Reviews
Salesman was professional and at delivery car orientation
Salesman was professional and at delivery car orientation was informative and excellent. I would not hesitate to recommend Van Bortel to anyone looking to buy or lease.
Salesman was professional and at delivery car orientation
Salesman was professional and at delivery car orientation was informative and excellent. I would not hesitate to recommend Van Bortel to anyone looking to buy or lease.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They seem to have a hard time keeping commitments on
They seem to have a hard time keeping commitments on timing with regard to vehicle readiness for pickup (new vehicle) and service (after sale). When calling, there was a game of finger pointing. None of this was horrible, just unprofessional and wasting my time. New vehicle customer, treated kinda like old news. Probably similar to any dealers these days.
They seem to have a hard time keeping commitments on
They seem to have a hard time keeping commitments on timing with regard to vehicle readiness for pickup (new vehicle) and service (after sale). When calling, there was a game of finger pointing. None of this was horrible, just unprofessional and wasting my time. New vehicle customer, treated kinda like old news. Probably similar to any dealers these days.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Going back to a Ford after a 3 year lease with a
Going back to a Ford after a 3 year lease with a different brand was made very easy with Van Bortel Ford. The only issue was getting an inspection on a lease return from the 3rd party. There was a F150 on the lot with all the options we wanted. And the tech guy Yan broke down all the thing of ma jigs & gadgets so an older person understands. Thank you to the Kitty family for making us feel like we’re part of it.
Going back to a Ford after a 3 year lease with a
Going back to a Ford after a 3 year lease with a different brand was made very easy with Van Bortel Ford. The only issue was getting an inspection on a lease return from the 3rd party. There was a F150 on the lot with all the options we wanted. And the tech guy Yan broke down all the thing of ma jigs & gadgets so an older person understands. Thank you to the Kitty family for making us feel like we’re part of it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fourth new vehicle I've ordered through this dealership,
Fourth new vehicle I've ordered through this dealership, and each time there was never any high pressure, hidden costs/fees, or misleading pricing. Sales staff is always friendly and very helpful. Communication from Claxton was timely. Get all my servicing done there. Highly recommend.
Fourth new vehicle I've ordered through this dealership,
Fourth new vehicle I've ordered through this dealership, and each time there was never any high pressure, hidden costs/fees, or misleading pricing. Sales staff is always friendly and very helpful. Communication from Claxton was timely. Get all my servicing done there. Highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The best service department.
The best service department. Want a brake job on a Saturday with no appointment? Got it. Any brand. Faster and better than the actual dealers of the cars we own.
The best service department.
The best service department. Want a brake job on a Saturday with no appointment? Got it. Any brand. Faster and better than the actual dealers of the cars we own.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience buying a car at this dealership.
Great experience buying a car at this dealership. Very friendly salespeople and quick service. Very satisfied customer. Thanks
Great experience buying a car at this dealership.
Great experience buying a car at this dealership. Very friendly salespeople and quick service. Very satisfied customer. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I just took delivery of my new 2026 Ford Ranger, and once
I just took delivery of my new 2026 Ford Ranger, and once again, Kitty and her team proved why I refuse to shop anywhere else. I have bought every single car I have ever owned from Kitty Van Bortel, and the experience is always the same: honest, respectful, and completely transparent. There are no games and no pressure—just a fair price and a team that actually cares about their customers. From the simple ordering process to the thorough walkthrough of the new truck's technology, the level of service is unmatched. If you want to take the stress out of buying a vehicle, go see Kitty. There’s a reason I’ve been a loyal customer for life.
I just took delivery of my new 2026 Ford Ranger, and once
I just took delivery of my new 2026 Ford Ranger, and once again, Kitty and her team proved why I refuse to shop anywhere else. I have bought every single car I have ever owned from Kitty Van Bortel, and the experience is always the same: honest, respectful, and completely transparent. There are no games and no pressure—just a fair price and a team that actually cares about their customers. From the simple ordering process to the thorough walkthrough of the new truck's technology, the level of service is unmatched. If you want to take the stress out of buying a vehicle, go see Kitty. There’s a reason I’ve been a loyal customer for life.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Friendly and helpful staff Excellent price no
Friendly and helpful staff Excellent price no surprises Has a great inventory Totally upfront on their website and in person Best Ford Dealer in the area
Friendly and helpful staff Excellent price no
Friendly and helpful staff Excellent price no surprises Has a great inventory Totally upfront on their website and in person Best Ford Dealer in the area
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the outstanding review! We’re thrilled to hear that you found our staff friendly and helpful, our pricing straightforward with no surprises, and our inventory impressive. Being recognized as totally upfront both online and in person means a lot to us. Hearing that you consider us the best Ford dealer in the area truly makes our day. We appreciate your support and look forward to serving you again!
Brought my Bronco in for oil change and NYS inspection.
Brought my Bronco in for oil change and NYS inspection. All complete in under 3 hours. They provided transportation back home and picked me up to get my car. Perfect.
Brought my Bronco in for oil change and NYS inspection.
Brought my Bronco in for oil change and NYS inspection. All complete in under 3 hours. They provided transportation back home and picked me up to get my car. Perfect.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re glad to hear your Bronco’s oil change and NYS inspection were completed so quickly. Providing transportation to and from the dealership is just one of the ways we aim to make service as convenient as possible. We’re happy everything went perfectly for you and appreciate you taking the time to share your experience. We look forward to seeing you next time!
Great honest and upfront.
Great honest and upfront. Steve made car buying easy and comfortable. Will definitely recommend to my family and friends.
Great honest and upfront.
Great honest and upfront. Steve made car buying easy and comfortable. Will definitely recommend to my family and friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the wonderful review! We’re thrilled to hear that Steve made your car‑buying experience easy and comfortable. Providing honest, upfront service is something we take great pride in. We truly appreciate your recommendation and look forward to helping your family and friends whenever they’re ready!