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Van Bortel Ford

(1,116 reviews)
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Sales hours: 9:00am to 7:00pm
Service hours: 6:30am to 8:00pm
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Sales Service
Monday 9:00am–7:00pm 6:30am–8:00pm
Tuesday 9:00am–7:00pm 6:30am–8:00pm
Wednesday 9:00am–7:00pm 6:30am–8:00pm
Thursday 9:00am–7:00pm 6:30am–8:00pm
Friday 9:00am–6:00pm 6:30am–8:00pm
Saturday 9:00am–5:00pm 6:30am–8:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award

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New (888) 205-2689 (888) 205-2689
Used (866) 334-5078 (866) 334-5078
Service (585) 670-6848 (585) 670-6848

Inventory

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About our dealership

This seller has been on Cars.com since September 2022.
Welcome to Van Bortel Ford! Located in East Rochester NY Van Bortel Ford is Rochester's #1 Ford Dealership and proud to be a 12-Time Winner of the Ford President's Award for providing extraordinary customer experiences. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one for the life of your vehicle. Whether you need to Purchase Finance or Service a New or Pre-Owned Ford you've come to the right place.

Service center

Phone number (585) 670-6848

Service hours

Monday
6:30am–8:00pm
Tuesday
6:30am–8:00pm
Wednesday
6:30am–8:00pm
Thursday
6:30am–8:00pm
Friday
6:30am–8:00pm
Saturday
6:30am–8:00pm
Sunday
Closed

Meet our employees

Reviews

(1,116 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Van Bortel Ford from DealerRater.

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The service representative at Quick Lane took care of my Automotive needs. The tech that changed my oil and replaced my brakes did an excellent job. He was very helpful in resolving any issues. I am very pleased with the work he did on my car.

The service representative at Quick Lane took care of my Automotive needs. The tech that changed my oil and replaced my brakes did an excellent job. He was very helpful in resolving any issues. I am very pleased with the work he did on my car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Luv this dealership!! The team in the service dept go above and beyond to make you feel comfortable...

Luv this dealership!! The team in the service dept go above and beyond to make you feel comfortable...

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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My salesman Dan was very helpful and friendly. I had a few questions after I got home with my vehicle, sent a text to Dan, he responded with the answers right away. I will definitely visit Van Bortel again for my next vehicle

My salesman Dan was very helpful and friendly. I had a few questions after I got home with my vehicle, sent a text to Dan, he responded with the answers right away. I will definitely visit Van Bortel again for my next vehicle

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Professional, courteous, gave thorough explanations. This is a first class dealership! I always go to VanBortel and will continue to do so especially because of good work and excellent employees.

Professional, courteous, gave thorough explanations. This is a first class dealership! I always go to VanBortel and will continue to do so especially because of good work and excellent employees.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Doug was very professional and helpful! Service was completed in less than one day. I would recommend and return.

Doug was very professional and helpful! Service was completed in less than one day. I would recommend and return.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Everyone is so friendly and helpful. Steve is a great salesman Mark a great technician to explain the car.Jake explained other things . Service is always excellent Thank you for everything.

Everyone is so friendly and helpful. Steve is a great salesman Mark a great technician to explain the car.Jake explained other things . Service is always excellent Thank you for everything.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Had to have and inspection and oil change today and also shocks replaced. They are always so pleasant to work with.

Had to have and inspection and oil change today and also shocks replaced. They are always so pleasant to work with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Thanks again for your great work,!

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Friendly, thorough, knowledgeable, low pressure, wide variety of options, overall this was a positive experience

Friendly, thorough, knowledgeable, low pressure, wide variety of options, overall this was a positive experience

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great service always provided with great attitude by staff who are well rounded and top caliber

Great service always provided with great attitude by staff who are well rounded and top caliber

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Honest pricing, very accommodating, sales people easy to work with. Overall a good buying experience.

Honest pricing, very accommodating, sales people easy to work with. Overall a good buying experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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