Van Bortel Ford

Steve made this process very easy. He was patient and communicated everything very well. What a great place.

Great communications with service department and tech support on the road. Tech was on time and completed the job in a timely manner.

Henderson and West Herr's customer service were absolute nightmares. I was elated after my first service appointment and haven't looked back since. your staff is knowledgeable, professional, and efficient at a great price!

Great experience from start to order delivery. Professional communication throughout the process without any stress or questions

Great customer service. Found the car I wanted at the right price with no dickering.

Brought my F-150 Lightning in to take care of three recalls, look at the a/c due to it’s lack of cooling and about a leak that is coming from the front of the vehicle. Brought the vehicle in on Wednesday morning 9am. I didn’t her from the dealership until the next day at 11am. No progress report at all, I was not told that they may have to have the vehicle more than one day. When they did call me I was told that at first they could not find the leak until they checked the pressure in the a/c, which was low, and put die in the system. Turns out the fluid in the a/c system was extremely low due to the leak. The frustration is when I brought the vehicle in last November I asked them to check for a leak coming from the front of the truck and they said they couldn’t find one. I feel they didn’t really try to investigate the problem back in November, which could have led to costly damage to the truck’s batteries. These are the issues I encountered.

Staff are very friendly, have professionalism focus,are customer driven,show competence and knowledge about the product

The service representative at Quick Lane took care of my Automotive needs. The tech that changed my oil and replaced my brakes did an excellent job. He was very helpful in resolving any issues. I am very pleased with the work he did on my car.

Luv this dealership!! The team in the service dept go above and beyond to make you feel comfortable...

My salesman Dan was very helpful and friendly. I had a few questions after I got home with my vehicle, sent a text to Dan, he responded with the answers right away. I will definitely visit Van Bortel again for my next vehicle