Skip to main content

Van Bortel Ford

(1,111 reviews)
Visit Van Bortel Ford
Sales hours: 9:00am to 5:00pm
Service hours: 6:30am to 8:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 6:30am–8:00pm
Tuesday 9:00am–7:00pm 6:30am–8:00pm
Wednesday 9:00am–7:00pm 6:30am–8:00pm
Thursday 9:00am–7:00pm 6:30am–8:00pm
Friday 9:00am–6:00pm 6:30am–8:00pm
Saturday 9:00am–5:00pm 6:30am–8:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (888) 205-2689 (888) 205-2689
Used (866) 334-5078 (866) 334-5078
Service (585) 670-6848 (585) 670-6848

Inventory

See all 202 vehicles from this dealership.

Incentives

See all incentives

About our dealership

This seller has been on Cars.com since September 2022.
Welcome to Van Bortel Ford! Located in East Rochester NY Van Bortel Ford is Rochester's #1 Ford Dealership and proud to be a 12-Time Winner of the Ford President's Award for providing extraordinary customer experiences. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one for the life of your vehicle. Whether you need to Purchase Finance or Service a New or Pre-Owned Ford you've come to the right place.

Service center

Phone number (585) 670-6848

Service hours

Monday
6:30am–8:00pm
Tuesday
6:30am–8:00pm
Wednesday
6:30am–8:00pm
Thursday
6:30am–8:00pm
Friday
6:30am–8:00pm
Saturday
6:30am–8:00pm
Sunday
Closed

Meet our employees

Reviews

(1,111 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Van Bortel Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

Everyone is so friendly and helpful. Steve is a great salesman Mark a great technician to explain the car.Jake explained other things . Service is always excellent Thank you for everything.

Everyone is so friendly and helpful. Steve is a great salesman Mark a great technician to explain the car.Jake explained other things . Service is always excellent Thank you for everything.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Had to have and inspection and oil change today and also shocks replaced. They are always so pleasant to work with.

Had to have and inspection and oil change today and also shocks replaced. They are always so pleasant to work with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Thanks again for your great work,!

Show full review

Friendly, thorough, knowledgeable, low pressure, wide variety of options, overall this was a positive experience

Friendly, thorough, knowledgeable, low pressure, wide variety of options, overall this was a positive experience

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review

Great service always provided with great attitude by staff who are well rounded and top caliber

Great service always provided with great attitude by staff who are well rounded and top caliber

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Show full review

Honest pricing, very accommodating, sales people easy to work with. Overall a good buying experience.

Honest pricing, very accommodating, sales people easy to work with. Overall a good buying experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

I’ve been bringing my Escape here for service for years. Excellent service every time!! Shout out to Denise (quick lane) and Ryan (service advisor) who always make my experience excellent. Lets not forget the technicians who’ve worked on my vehicle- Thank you for a great job too!

I’ve been bringing my Escape here for service for years. Excellent service every time!! Shout out to Denise (quick lane) and Ryan (service advisor) who always make my experience excellent. Lets not forget the technicians who’ve worked on my vehicle- Thank you for a great job too!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Show full review

The service department is excellent- courteous and professional. The work was done in a timely manner and the staff explained everything without being condescending. I will definitely return for future services!

The service department is excellent- courteous and professional. The work was done in a timely manner and the staff explained everything without being condescending. I will definitely return for future services!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Show full review

Very friendly people the wait wasnt long at all and explained how they work was done

Very friendly people the wait wasnt long at all and explained how they work was done

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Show full review

BEST SERVICE DEPARTMENT AND EMPLOYEES EVER!!!! THEY ARE ON THE BALL ALWAYS.Thank You Everyone!!!

BEST SERVICE DEPARTMENT AND EMPLOYEES EVER!!!! THEY ARE ON THE BALL ALWAYS.Thank You Everyone!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Salesman was professional and at delivery car orientation was informative and excellent. I would not hesitate to recommend Van Bortel to anyone looking to buy or lease.

Salesman was professional and at delivery car orientation was informative and excellent. I would not hesitate to recommend Van Bortel to anyone looking to buy or lease.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
See all 1111 reviews