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Van Bortel Ford

(1,095 reviews)
Visit Van Bortel Ford
Sales hours: 9:00am to 7:00pm
Service hours: 6:30am to 8:00pm
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Sales Service
Monday 9:00am–7:00pm 6:30am–8:00pm
Tuesday 9:00am–7:00pm 6:30am–8:00pm
Wednesday 9:00am–7:00pm 6:30am–8:00pm
Thursday 9:00am–7:00pm 6:30am–8:00pm
Friday 9:00am–6:00pm 6:30am–8:00pm
Saturday 9:00am–5:00pm 6:30am–8:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award

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New (888) 205-2689 (888) 205-2689
Used (866) 334-5078 (866) 334-5078
Service (585) 670-6848 (585) 670-6848

Inventory

See all 282 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since September 2022.
Welcome to Van Bortel Ford! Located in East Rochester NY Van Bortel Ford is Rochester's #1 Ford Dealership and proud to be a 12-Time Winner of the Ford President's Award for providing extraordinary customer experiences. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one for the life of your vehicle. Whether you need to Purchase Finance or Service a New or Pre-Owned Ford you've come to the right place.

Service center

Phone number (585) 670-6848

Service hours

Monday
6:30am–8:00pm
Tuesday
6:30am–8:00pm
Wednesday
6:30am–8:00pm
Thursday
6:30am–8:00pm
Friday
6:30am–8:00pm
Saturday
6:30am–8:00pm
Sunday
Closed

Meet our employees

Reviews

(1,095 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Van Bortel Ford from DealerRater.

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Friendly and helpful staff Excellent price no

Friendly and helpful staff Excellent price no surprises Has a great inventory Totally upfront on their website and in person Best Ford Dealer in the area

Friendly and helpful staff Excellent price no

Friendly and helpful staff Excellent price no surprises Has a great inventory Totally upfront on their website and in person Best Ford Dealer in the area

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Brought my Bronco in for oil change and NYS inspection.

Brought my Bronco in for oil change and NYS inspection. All complete in under 3 hours. They provided transportation back home and picked me up to get my car. Perfect.

Brought my Bronco in for oil change and NYS inspection.

Brought my Bronco in for oil change and NYS inspection. All complete in under 3 hours. They provided transportation back home and picked me up to get my car. Perfect.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Great honest and upfront.

Great honest and upfront. Steve made car buying easy and comfortable. Will definitely recommend to my family and friends.

Great honest and upfront.

Great honest and upfront. Steve made car buying easy and comfortable. Will definitely recommend to my family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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The Quick Lane team always does a great job.

The Quick Lane team always does a great job. They are friendly and fast. They are my go to tire shop.

The Quick Lane team always does a great job.

The Quick Lane team always does a great job. They are friendly and fast. They are my go to tire shop.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Great experience with the VanBortel service team.

Great experience with the VanBortel service team. Had a new battery installed and the price was great and it was installed quickly. Friendly service staff

Great experience with the VanBortel service team.

Great experience with the VanBortel service team. Had a new battery installed and the price was great and it was installed quickly. Friendly service staff

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Zero pressure vehicle sales and excellent experience with

Zero pressure vehicle sales and excellent experience with vehicle service. I won't go anywhere else.

Zero pressure vehicle sales and excellent experience with

Zero pressure vehicle sales and excellent experience with vehicle service. I won't go anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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It was a pleasant experience talking via phone and in

It was a pleasant experience talking via phone and in person to Jerry Reyes. I explained what I was looking for, he suggested several vehicles that would fit my needs/requirements and I choose one. It took less than two hours over the two visits to sign all the paperwork and to make the down payment. Extremely satisfied with the entire process.

It was a pleasant experience talking via phone and in

It was a pleasant experience talking via phone and in person to Jerry Reyes. I explained what I was looking for, he suggested several vehicles that would fit my needs/requirements and I choose one. It took less than two hours over the two visits to sign all the paperwork and to make the down payment. Extremely satisfied with the entire process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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The service & staff are amazing !

The service & staff are amazing ! Doug went above and beyond with helping me with an older jeep repair, and Shelby in parts got the part we were searching for. I bring 4 vehicles there & won't go anywhere else for purchasing or service. Frank & Tim are the best in quick lane too! Steve is our go to salesperson. I can't say enough good things about Van Bortel Ford!

The service & staff are amazing !

The service & staff are amazing ! Doug went above and beyond with helping me with an older jeep repair, and Shelby in parts got the part we were searching for. I bring 4 vehicles there & won't go anywhere else for purchasing or service. Frank & Tim are the best in quick lane too! Steve is our go to salesperson. I can't say enough good things about Van Bortel Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Had a wonderful experience purchasing a second new

Had a wonderful experience purchasing a second new vehicle from Van Bortel. The sales man was very helpful, low pressure, and did not waste my time. I will be back when I need my next vehicle.

Had a wonderful experience purchasing a second new

Had a wonderful experience purchasing a second new vehicle from Van Bortel. The sales man was very helpful, low pressure, and did not waste my time. I will be back when I need my next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Was just in for an oil change and tire rotation.

Was just in for an oil change and tire rotation. Service writers were very friendly, and made sure my needs were taken care of. I was a waiter and they had my vehicle out and ready in a very reasonable amount of time.

Was just in for an oil change and tire rotation.

Was just in for an oil change and tire rotation. Service writers were very friendly, and made sure my needs were taken care of. I was a waiter and they had my vehicle out and ready in a very reasonable amount of time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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See all 1095 reviews