Reviews
I can't begin to express my appreciation for the entire
I can't begin to express my appreciation for the entire service team at Taylor Chevrolet. I was 4 hours from home on the first day of a business trip and the windshield wipers in my 2022 Tahoe quit working during inclement weather. I pulled into the dealership and told them about the issue, and they jumped on it immediately. The entire staff understood my challenges and were able to get me back on the road within an hour.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had an excellent experience at Taylor Chevrolet when
I had an excellent experience at Taylor Chevrolet when looking at used vehicles. My salesman was Dennis Smith, Dennis is very knowledgable, has been in the car business for 20+ years, and is very attentive to the customer needs, and is a no pressure salesman. Taylor has an excellent selection of vehicles and they are reasonably priced. They along with the other four Michigan dealers I visited, all use value pricing, which means the price they state is the price you pay. No haggling for a hour over the price. I verfiyed with Kelly Blue Book that the prices being asked were all within $500 of the top end of the KBB private party price. Everyone at Taylor Chevrolet was friendly and helpful, and this is why I rate Dennis Smith and Taylor Chevrolet 5STARS>
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Another great car buying experience.
Another great car buying experience... as always, Shawn Range and the rest of the staff at Taylor Chevrolet went above and beyond.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A really friendly place the people are kind and friendly,
A really friendly place the people are kind and friendly, they do such an amazing job from start to finish. 🙌 I'll be back for sure...👍
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great dealership, works hard to get exactly what you
Great dealership, works hard to get exactly what you want, wouldn’t go anywhere else!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Trust Me!
Just purchased a Trax 2021.Was suppose to fix scratches but all they did was sugar coat the scratches. When washed they came back.Will see Wed if they get fixed.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking a moment to leave us a review. While your comments and star rating do not shine a positive light on us, we still find it helping us know where we can make improvements. We are sorry to see that you are unhappy with your experience and we'd like the opportunity to try to turn it around. We cannot find your information in our system with the name here in your review however. Could you please reach out to me on my direct line at 734-759-0222 so that I can try to address your concerns. Thank you, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222
Happy Customer
Nicole (the service manager) was fantastic in every regard. Thanks for your kind customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joseph, we're happy you found our staff to be so supportive during your experience here at Taylor Chevrolet, INC. Please don't hesitate to reach out if there's anything additional we can do for you.
Service department
Best service ever! Jennifer and her co workers are the best. I was treated like family and treated with respect. She answered all of my questions and explained all aspects of the repairs completed
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care! Julie Ringuette Customer Experience Manager 734-759-0222
VERY DISSATISFIED!!!
The only reason I still used the dealership is because of my service writer (Jennifer). And quite frankly I don?t understand why doesn?t use her customer service skills somewhere else! I really don?t understand how Taylor Chevy is still in business! If Jennifer leaves I quite sure that this dealer will start hemorrhaging customers!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mr. Daugherty, While we are very happy to see that your service advisor took great care of you, we are very sorry to see you are unhappy with your recent visit to our service department. Please reach out to us at your earliest convenience so that we may try to turn your experience around. Respectfully, Julie Ringuette Customer Experience Manager 734-759-0222
Oil change and purge pump replacement
Jennifer was great. Very fast and friendly. Always kept me updated with texts while waiting for my truck.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Allan, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Julie Ringuette Customer Experience Manager 734-759-0222