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Butler Lexus (Butler Auto Group)

(1,388 reviews)
2025 state dealer award
View 10 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,388 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Butler Lexus (Butler Auto Group) from DealerRater.

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Excellent service

Rod Love provides the services and always well done. The operations team provides a loaner car and the services completed are done According to the mileage.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Servicing

Service was timely and complete. Service supervisor is very customer oriented and made my visit a pleasant experience. I shall continue to use this company for all future car needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service

Friendly people made buying a new car almost effortless. Shout out to the sales department of Butler Lexus. The 2023 Lexus NX 250 looks and drives great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Jason was amazing.

Jason was amazing. He went above and beyond to make the process so smooth. I was in and out in no time as promise. Best experience ever! The whole team was exceptional! Thank you so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellent customer service.

Excellent customer service. From Jason who sold us the car to the wonderful service department!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Love my Lexus

My speaker was busted and they are replacing it for nothing. They always give me a loaner to go do errands when I come.I would purchase another Lexus from here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Awesome experience

The service was awesome. Mr. Porter was attentive and listened to our concerns regarding car stereo system displaying the radio stations. He also tried to assist with solving the problem.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service Manager

I have worked with Rod Love for years. I have lost count of the number of Lexus vehicles my family has owned over the years. The Macon Lexus service department is excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Satisfied customer

Thank you for such a great job. Very professional. Had me a car ready when I got there and my car was ready when Rod Love said. Great. Place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Unknown

The service went very well & was completed in the time frame I was given. Rod Love is a pleasure to work with. The young man who greeted when I arrived was very courteous. Including cleaning my car with each service is very much appreciated

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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