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Butler Lexus (Butler Auto Group)

(1,388 reviews)
2025 state dealer award
View 10 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,388 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Butler Lexus (Butler Auto Group) from DealerRater.

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Always prompt, friendly service and very thorough!

Always prompt, friendly service and very thorough! I’m very satisfied with the consistent great service from Butler Lexus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Service

Very prompt service. Very professional work. Service guy is awesome. The dealership is always clean and inviting. I enjoy coming because I know I will be treated well…

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent service, we were very pleased with the care and

Excellent service, we were very pleased with the care and attention to detail. We will return for additional services as needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Rod got me in and out efficiently, ensured I knew what

Rod got me in and out efficiently, ensured I knew what was going to be completed and checked in during my wait time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Experience

This buying experience was great. Our salesman, Greg Morgan, took his time with us and made sure we understood each car model and its benefit to meet our requirements. However, the process to finalize all the paperwork to purchase the car was a for slow.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Butler Lexus - Excellent Service

I was very satisfied with the service I received for my RX350. Rod Lowe was very professional, courteous, and knowledgeable about the subject matter related to the vehicle service I received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Jason was our guide in the process of buying our first

Jason was our guide in the process of buying our first Lexus and was thorough in making sure we understood many important points of our purchase as well as very informative regarding our new vehicle's features. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great service every single time.

Great service every single time. No exceptions. Andy is the best. Never have to wait and loaner always available.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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car serviced

Everyone that I have met at your dealership (salesman and everyone whether on phone or in person) here in Macon and extremely kind, patient and very knowledgeable. I have enjoyed my car more because of all of you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I took my Lexus in for the 45,000 mile service and had

I took my Lexus in for the 45,000 mile service and had the service package explained to me in great detail. They package was also adjusted very easily as I had recently purchaes the vehicle and most of the items were already taken care of. They listened to my concerns regarding air leaking from my right rearwheel tire and patched the tire saving time and money. I was also surprised to they offered a complementary wash and vacuum. They have sold me I will me a lexus custoner from here on out.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.