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Butler Lexus (Butler Auto Group)

(1,388 reviews)
2025 state dealer award
View 10 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,388 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Butler Lexus (Butler Auto Group) from DealerRater.

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Reagan is always so friendly and professional.

Reagan is always so friendly and professional. She takes time to explain what has been done. She is efficient and capable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Thank you for the excellent service you give my Lexus LS.

Thank you for the excellent service you give my Lexus LS. And your caring attitude. And your comfortable waiting room with available beverages and even a fire in the fireplace.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always very accommodating for service appointments and

Always very accommodating for service appointments and provide a loaner car. Friendly and professional. Andy is alwlays very courteous and professional. It's aways so nice to have a nice clean car after service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Always very friendly and willing to accommodate all your

Always very friendly and willing to accommodate all your needs. Service is great and timely.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service and Service Advisor

My advisor Kayla Shephard was very informative and had a pleasant personality. The Maintenace team was through and efficient. I was given a loaner during my visit which gave me great flexibility for time management.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Battery

Quick and Fast. Very professional about how service was handled. Definitely prefer there than Atl. This 25 word miminun is annoying because action speaks louder than words.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Butler Lexus Outstanding customer service

This was the most pleasant car buying experience I've ever had. Spoke with salesman Wallace Newby over the phone and a few hours later they delivered my wife's 2023 Lexus GX460. I live 100 miles from the dealership and never had to leave home. The delivery guy is the only person that I've actually met.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service

Rod Love my service analyst always there for me, knows what service I need. I give Rod an excellent review. He always goes that extra mile

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Tires

Professional service always! Nice facilities for waiting. Good loaner car system. Never have any issues when I visit this dealership. Service representative friendly and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Fast, friendly, and professional.

Fast, friendly, and professional. Andy was very knowledgeable, Service area is clean. Thanks for a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.