Banner Ford on Mandeville

I wanted to wait a few months, to cool down before posting. This is the place where enemies send people they hate. Salesman #1 was a jerk. Saleswoman #1 was a dingbat. Sales manager #1 decent, honest. Finance man#1 dishonest crook. So i wanted a certain car in a certain color. The car was only available at banner. never met banner ford, but hey, its a ford dealer- they must be good, right? WRONG. if it wasnt for the sales manager, i would have walked. Salesman #1 told me if i wanted to pay cash, i shouldn't come. If i wanted to finance with ford, I shouldn't come. Je even sent me a text saying he didn't want my business. All the time he was telling the sales manager i was being difficult. after speaking with the sales manager, we agreed banner would fix certain things, i would buy the car and leave a good review. He turned the deal over to sales woman#1 to complete the deal. So we go to the finance man, who was really a prize. He tells us for us to finance the car we MUST purchase a warranty on a car still under warranty or i cant get financed. Additionally he told me i had been turned down by ford and only a local bank would finance me. My response was i would just pay cash. The finakce mans response was to become angry, and refuse to complete the transaction. WHAT?!? Back to the sales manager. The sales manager stepped in and proceeded to convince the finance man to do his job. The finance man then lied, saying the promo rate ford was offering was not available and i was only approved by ford at an unrealisticly high rate. A quick call to ford proved the promo rate was still available, and that the finance man never sent my application to ford. The sales manager was befuddled by the finance man, and couldnt inderstand why the finance man wasbold face lying. This was met by the finance man with comments of "Well normally i dont have to deal with YOU PEOPLE. Customers come in here and have bank financing lined up. I really don't like you and dont want you to have this car. I would rather see banner lose money sending it to the auction" AND Ford can't tell you which deals they offer on the internet, and ford cant tell you if i dont send an application or not. I'm going to make sure you never get financed by ford EVER. AND "I dont send deals to ford because they dont run up the interest rate and pay me the difference" WHOA. What is going on here? The sales manager forces the finance man to take my money, but the finance man wont give me the paperwork i need because the finance man just doesnt feel like filling out the 4 lines of the form. WOW. They said they would have the paperwork ready ofr me to pick up in 24 hours. It actually took 6 weeks, and they mailed it to me instead, and it was still missing forms. They fixed most everything we agreed to, but i never got a 2nd master key to my car, they didnt fix a door seal, and they used fingernail polish to repair a scratch. The sales manager stated Banner would use a man with an air brush to cover the scratch, but sales woman#1 stated the sales manager is a liar, Banner does not do professional work, and there are fingernail paint fixes all over the lot." I asked her to show me just one, and i wouldnt complain. She said she was too busy with coffee. I followed her back to the coffee where we passed 2 men with an air brush machine. I asked her to step outside and show me which man did the repair. She told me "Look we have your money, you have a car, and i have coffee." I asked if there was anyone besides the Internet i could talk to? She just walked away. They even put the wrong oil in the car.

I took my 2010 Focus in for A/C repair on Monday , July 17, 2017. Repair was too costly so, I bought a 2017 Focus. My service representative, Jason, recommended I think about buying a new car rather than spending a goodly sum of money to repair an older car. I took his advice, and purchased new. Jason has been my service representative for 16 years. It is beause of him that I continue to travel across the Causeway to Banner Ford Mandeville to buy, and to have service on car. My sales associate is William Fleet. Mr. Fleet was extraordinary. He was very, very patient with me. Answered all of my (dumb) questions. He gave me a tremendous deal on price, and arranged financing that is comfortable for my budget. The entire time he was so helpful. So considerate of my budget. He did not pressure me to buy a vehicle that I could not afford. He picked one for me that he felt was sufficient for me, and my budget. I am quite satisfied with the service and sales. It is people like Jason, and Mr. Fleet that makes me continue to do business with Banner Ford Mandeville.

Salesman were on top of everything. When I arrived I was greeted with a smile and was very satisfied with my purchase.

Finance Rep assumed to much and never presented the information requested. He said would contact me the next day with further detail and yet he failed to do so. Salesperson was kind however we spent more time looking for automobiles on the internet than what was on the lot. It made me feel that it was just best to look online.

Went in for an oil change and was in and out within an hour. Customer service is the best would recommend Banner Ford for all your vehicle needs

When I took my 2010 F-150 truck in for repair of the rear end, I was told the cost of the repair and it closely adhered to the final bill.

I went in for an oil change. I was in and out in less than an hour. Service was prompt and friendly. I have de this dealership on a regular basis for maintenance purposes.

Don't know where to go? Fearful of high pressured sales staff, who shoehorn you into a wrong purchase? Well, I found your cure. His name is William Fleet. His nickname is "Big," which I'm sure relates to his heart. So, ladies, if you are hesitant about buying a new car on your own, ask for William Fleet. He will actually listen to your needs, & will present your desired car, & the financing of your choice. William is as good as bringing your best friend to shop!

Very pleased with the experience of purchasing a used van for our church. Barry was excellent in his attentiveness and follow up. We were very pleased with the whole transaction. We found your ad for this van on car guru and got immediately follow up when we contacted Banner Ford.

Gerard Naquin, was my salesman. He was knowledgeable and worked fast to have me in and out of the dealership in no time! I had visited numerous other dealerships and they all low balled me on my trade. Banner Ford came back with an excellent trade number and I accepted! Loving my 2017 Ford Explorer! Highly recommend going to these guys first!