Reviews
Write a reviewGreat service
Banner Ford addressed all my needs and concerns, in fact addressed the vehicle recall at the same time. Good coffee while waiting for vehicle
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Best, The Banner Ford Team
Great service excellent people
Excellent service Excellent at keeping commitment to time promise Outstanding people - I have already recommended Banner Ford to close friends & a few family members I am extremely pleased with the service I received from Banner ford
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jericho, we cannot thank you enough for your wonderful review of Banner Ford and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Best, The Banner Ford Team
Courteous service
Greeted promptly and in a friendly way. The service rep kept me informed of the process of my vehicle and explained the work being done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review, Scott! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact or visit us if you need anything else. Best, The Banner Ford Team
The best service department around.
Great service writer and mechanics. ( Jason and Brian ) Always deliver on time and very professional from beginning to the end.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're excited to hear that Jason and Brian took care of you and that everything went very smoothly. We hope to see you again in the future. Best, The Banner Ford Team
Great service
Battery replaced with quick service, battery under warranty so it was replaced without a charge, very short wait time, will return when service needed, will recommend
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am grateful to hear that our team worked hard enough to make your time with us completely painless. Best, The Banner Ford Team
Arthur McDowell
It is always excellent, I never have a problem with your service dept, or any other dept. Your Sales mgr is top notch. All your service directors plus your service director is excellent
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your business and this review, Arthur. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Best, The Banner Ford Team
Completely Unethical Behavior
Provided a credit card for a $500.00 deposit on a car. Car was sold out from under us while securing a loan. .
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Unethical Behavior
Provided a credit card for 1 $500.00 deposit on a car. Car was sold out from under us while securing a loan. Completely unethical behavior.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Top Notch Group.
Friendly, understanding, and they get the job done on time when they said they world. The Service dept. is easy to work with too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. Best, The Banner Ford Team
Tires
Joseph, service consultant, called me after I had paid and left dealership to remind me about the rebate on the tires I purchased. He did not have to call.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jeff and thanks for the great feedback! We're very happy that Joseph was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again!