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Platinum Auto Haus

(362 reviews)
2021 consumer dealer award
View 1 awards
2021 consumer dealer award

Reviews

(362 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Platinum Auto Haus from DealerRater.

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Bought a 2014 Cayman S from Platinum Auto Haus. Alex and the crew were super helpful answering questions about the car, test drives and finances. Friendly folks and never felt pressured to buy. Lots of great cars there and they stand by their reputation.

Bought a 2014 Cayman S from Platinum Auto Haus. Alex and the crew were super helpful answering questions about the car, test drives and finances. Friendly folks and never felt pressured to buy. Lots of great cars there and they stand by their reputation.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bought an M4 Competiton recently from them. If there's word I can use to describe them: Honest No hassle, no hidden fees, what you see is what you get. Kevin, Alex and Andy were wonderful and made the buying process so easy for me. 100% will explore what they have available when I am in the market again to buy.

Bought an M4 Competiton recently from them. If there's word I can use to describe them: Honest No hassle, no hidden fees, what you see is what you get. Kevin, Alex and Andy were wonderful and made the buying process so easy for me. 100% will explore what they have available when I am in the market again to buy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I recently purchased a car from Platinum Autohaus in Redondo Beach and had an excellent experience from start to finish. During my search, I spoke with over a dozen dealerships across Southern California. Unfortunately, several lived up to the industry’s less-than-stellar reputation or made the process far more complicated than it needed to be—the kind of experience that makes car shopping a chore. That’s what made Platinum Autohaus such a refreshing change. From the start, there were no games, no pressure, and no sense they were trying to squeeze every dollar out of me—just a straightforward, honest approach. Alex, Neil, and the rest of the team were friendly, approachable, and easy to work with throughout. They gave me plenty of time and freedom to test drive, and once I made a decision, they handled everything efficiently and had me in and out quickly. Special thanks to Neil, who went the extra mile to arrange after-hours delivery since I live three hours away. Fair pricing, a strong selection of high-quality vehicles, and outstanding service made this a truly standout experience. I would confidently recommend Platinum Autohaus and wouldn’t hesitate to purchase from them again.

I recently purchased a car from Platinum Autohaus in Redondo Beach and had an excellent experience from start to finish. During my search, I spoke with over a dozen dealerships across Southern California. Unfortunately, several lived up to the industry’s less-than-stellar reputation or made the process far more complicated than it needed to be—the kind of experience that makes car shopping a chore. That’s what made Platinum Autohaus such a refreshing change. From the start, there were no games, no pressure, and no sense they were trying to squeeze every dollar out of me—just a straightforward, honest approach. Alex, Neil, and the rest of the team were friendly, approachable, and easy to work with throughout. They gave me plenty of time and freedom to test drive, and once I made a decision, they handled everything efficiently and had me in and out quickly. Special thanks to Neil, who went the extra mile to arrange after-hours delivery since I live three hours away. Fair pricing, a strong selection of high-quality vehicles, and outstanding service made this a truly standout experience. I would confidently recommend Platinum Autohaus and wouldn’t hesitate to purchase from them again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Third car I've purchased and will use them again without hesitation. Honest, fair prices on great cars.

Third car I've purchased and will use them again without hesitation. Honest, fair prices on great cars.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Scheduled a test drive, they confirmed it with me over the phone for a certain time. Upon arrival, there was already a customer looking at the vehicle and once I spoke to the salesman they told me the guy came 10 minutes prior to me from very far and they already had him scheduled. They made me waste an hour because of their lack of communication and respect for people's time and told me to "get lunch" while I wait. These people do not care about your time, they go against their words and don't say a word until you're there ready to buy. I still have yet to hear back from them on the status of the car, it is beyond ridiculous how unprofessional they are. BEWARE DOING BUSINESS WITH THEM, ESPECIALLY ON HOTTER CARS!!!!

Scheduled a test drive, they confirmed it with me over the phone for a certain time. Upon arrival, there was already a customer looking at the vehicle and once I spoke to the salesman they told me the guy came 10 minutes prior to me from very far and they already had him scheduled. They made me waste an hour because of their lack of communication and respect for people's time and told me to "get lunch" while I wait. These people do not care about your time, they go against their words and don't say a word until you're there ready to buy. I still have yet to hear back from them on the status of the car, it is beyond ridiculous how unprofessional they are. BEWARE DOING BUSINESS WITH THEM, ESPECIALLY ON HOTTER CARS!!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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This dealership is far the best I have ever had to deal with and the staff is amazing and they treated me like I was family and I felt so much love of the knowledge on the cars and was never ever pressured. So when I say 5-star you can best believe I really mean it Andy,Alex and Neil you’re the BEST

This dealership is far the best I have ever had to deal with and the staff is amazing and they treated me like I was family and I felt so much love of the knowledge on the cars and was never ever pressured. So when I say 5-star you can best believe I really mean it Andy,Alex and Neil you’re the BEST

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Truly an excellent experience! It was fast, easy and felt honest. My highest compliment is that I would purchase another vehicle from these guys.

Truly an excellent experience! It was fast, easy and felt honest. My highest compliment is that I would purchase another vehicle from these guys.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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I purchased a 2020 Range Rover Sport earlier this year from Platinum Autohaus. I paid full price and bought a very expensive extended warrantee as well. I needed to return for simple handling instructions that should have been initially given and another return for the car manual. When realizing I did not have second key I contacted them and they replied they do not have one. To order a key is over $900. And they will not cover this. I am a Real Estate agent in Santa Barbara and customer service is a priority- they are very disappointing. Diane

I purchased a 2020 Range Rover Sport earlier this year from Platinum Autohaus. I paid full price and bought a very expensive extended warrantee as well. I needed to return for simple handling instructions that should have been initially given and another return for the car manual. When realizing I did not have second key I contacted them and they replied they do not have one. To order a key is over $900. And they will not cover this. I am a Real Estate agent in Santa Barbara and customer service is a priority- they are very disappointing. Diane

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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December 10 I traded a 2013 Ferrari California for a 22 911 Targa 4S showroom Cond I did 90% of the deal on the phone with pictures. They gave me an extremely fair deal for a very thought after Car.!! They gave me 8% more than two Porsche dealers and they were 10,000 less , Neil was a pleasure to deal with paperwork was efficient in and out of there in 45 minutes. I would recommend them to anyone.

December 10 I traded a 2013 Ferrari California for a 22 911 Targa 4S showroom Cond I did 90% of the deal on the phone with pictures. They gave me an extremely fair deal for a very thought after Car.!! They gave me 8% more than two Porsche dealers and they were 10,000 less , Neil was a pleasure to deal with paperwork was efficient in and out of there in 45 minutes. I would recommend them to anyone.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Alex was terrific throughout the whole process. We do most of the negotiating by phone because I lived six hours away from Redondo Beach. I got there about 1:00 pm and was on my way home by 3:00 including the test drive. I will recommend Alex to my friends who looking for fine used cars.

Alex was terrific throughout the whole process. We do most of the negotiating by phone because I lived six hours away from Redondo Beach. I got there about 1:00 pm and was on my way home by 3:00 including the test drive. I will recommend Alex to my friends who looking for fine used cars.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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