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Platinum Auto Haus

(367 reviews)
2021 consumer dealer award
View 1 awards
2021 consumer dealer award

Reviews

(367 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Platinum Auto Haus from DealerRater.

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5 Stars! This is my first experience purchasing from Platinum Haus, and my second experience purchasing a vehicle sight-unseen. But it was a great experience, and the owner and staff fulfilled every aspect of the purchasing experience. Bravo to Platinum Haus!

5 Stars! This is my first experience purchasing from Platinum Haus, and my second experience purchasing a vehicle sight-unseen. But it was a great experience, and the owner and staff fulfilled every aspect of the purchasing experience. Bravo to Platinum Haus!

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Shout out to Platinum Autohaus! 🙌 Platinum is an exceptional dealership that truly stands out for its impressive selection of high-end vehicles, incredible variety, and modern, luxurious showroom. From start to finish, my experience was outstanding. Andy, Kevin, and the owner, Alex, were all incredibly helpful, knowledgeable, and professional. They took the time to answer all my questions and helped me find exactly the car I was looking for. What really impressed me was how smooth, quick, and efficient the entire process was. Paperwork is usually the most time-consuming and frustrating part of buying a car, but their team made everything seamless and stress-free. Beyond the impressive inventory and upscale environment, what sets Platinum Autohaus apart is the quality of their customer service. I felt comfortable throughout the entire process, and I genuinely trust this dealership to provide support if I ever need it in the future. If you’re looking for a high-quality vehicle and a dealership that values professionalism, efficiency, and customer satisfaction, I highly recommend Platinum Autohaus. Whether you’re local to Southern California or traveling from out of state, this is absolutely a dealership worth visiting. Thank you to Alex, Andy, Kevin, and the entire team for such a great experience. I couldn’t be happier with my new ride! 😎

Shout out to Platinum Autohaus! 🙌 Platinum is an exceptional dealership that truly stands out for its impressive selection of high-end vehicles, incredible variety, and modern, luxurious showroom. From start to finish, my experience was outstanding. Andy, Kevin, and the owner, Alex, were all incredibly helpful, knowledgeable, and professional. They took the time to answer all my questions and helped me find exactly the car I was looking for. What really impressed me was how smooth, quick, and efficient the entire process was. Paperwork is usually the most time-consuming and frustrating part of buying a car, but their team made everything seamless and stress-free. Beyond the impressive inventory and upscale environment, what sets Platinum Autohaus apart is the quality of their customer service. I felt comfortable throughout the entire process, and I genuinely trust this dealership to provide support if I ever need it in the future. If you’re looking for a high-quality vehicle and a dealership that values professionalism, efficiency, and customer satisfaction, I highly recommend Platinum Autohaus. Whether you’re local to Southern California or traveling from out of state, this is absolutely a dealership worth visiting. Thank you to Alex, Andy, Kevin, and the entire team for such a great experience. I couldn’t be happier with my new ride! 😎

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Alex and the Platinum Auto Haus team are true professionals in every sense of the word. We were so impressed with the team and the Jaguar XKR we purchased back in 2017, we just recently returned to Platinum Auto Haus to purchase a beautiful Bentley Continental. Just like before, Alex and the team facilitated a rather seamless, stress-free and frankly enjoyable buying experience for my wife and me. We highly recommend Platinum Auto Haus!

Alex and the Platinum Auto Haus team are true professionals in every sense of the word. We were so impressed with the team and the Jaguar XKR we purchased back in 2017, we just recently returned to Platinum Auto Haus to purchase a beautiful Bentley Continental. Just like before, Alex and the team facilitated a rather seamless, stress-free and frankly enjoyable buying experience for my wife and me. We highly recommend Platinum Auto Haus!

Rating breakdown (out of 5):
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Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bought out of state vehicle from PlatinumHaus via Alex. Great communication and support. Everything went smoothly and as expected. Perfect experience of buying a car and out of state particularly. Highly recommended especially Alex as the sales person!

Bought out of state vehicle from PlatinumHaus via Alex. Great communication and support. Everything went smoothly and as expected. Perfect experience of buying a car and out of state particularly. Highly recommended especially Alex as the sales person!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Bought a 2014 Cayman S from Platinum Auto Haus. Alex and the crew were super helpful answering questions about the car, test drives and finances. Friendly folks and never felt pressured to buy. Lots of great cars there and they stand by their reputation.

Bought a 2014 Cayman S from Platinum Auto Haus. Alex and the crew were super helpful answering questions about the car, test drives and finances. Friendly folks and never felt pressured to buy. Lots of great cars there and they stand by their reputation.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bought an M4 Competiton recently from them. If there's word I can use to describe them: Honest No hassle, no hidden fees, what you see is what you get. Kevin, Alex and Andy were wonderful and made the buying process so easy for me. 100% will explore what they have available when I am in the market again to buy.

Bought an M4 Competiton recently from them. If there's word I can use to describe them: Honest No hassle, no hidden fees, what you see is what you get. Kevin, Alex and Andy were wonderful and made the buying process so easy for me. 100% will explore what they have available when I am in the market again to buy.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I recently purchased a car from Platinum Autohaus in Redondo Beach and had an excellent experience from start to finish. During my search, I spoke with over a dozen dealerships across Southern California. Unfortunately, several lived up to the industry’s less-than-stellar reputation or made the process far more complicated than it needed to be—the kind of experience that makes car shopping a chore. That’s what made Platinum Autohaus such a refreshing change. From the start, there were no games, no pressure, and no sense they were trying to squeeze every dollar out of me—just a straightforward, honest approach. Alex, Neil, and the rest of the team were friendly, approachable, and easy to work with throughout. They gave me plenty of time and freedom to test drive, and once I made a decision, they handled everything efficiently and had me in and out quickly. Special thanks to Neil, who went the extra mile to arrange after-hours delivery since I live three hours away. Fair pricing, a strong selection of high-quality vehicles, and outstanding service made this a truly standout experience. I would confidently recommend Platinum Autohaus and wouldn’t hesitate to purchase from them again.

I recently purchased a car from Platinum Autohaus in Redondo Beach and had an excellent experience from start to finish. During my search, I spoke with over a dozen dealerships across Southern California. Unfortunately, several lived up to the industry’s less-than-stellar reputation or made the process far more complicated than it needed to be—the kind of experience that makes car shopping a chore. That’s what made Platinum Autohaus such a refreshing change. From the start, there were no games, no pressure, and no sense they were trying to squeeze every dollar out of me—just a straightforward, honest approach. Alex, Neil, and the rest of the team were friendly, approachable, and easy to work with throughout. They gave me plenty of time and freedom to test drive, and once I made a decision, they handled everything efficiently and had me in and out quickly. Special thanks to Neil, who went the extra mile to arrange after-hours delivery since I live three hours away. Fair pricing, a strong selection of high-quality vehicles, and outstanding service made this a truly standout experience. I would confidently recommend Platinum Autohaus and wouldn’t hesitate to purchase from them again.

Rating breakdown (out of 5):
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Buying process
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I purchased a 2020 Range Rover Sport earlier this year from Platinum Autohaus. I paid full price and bought a very expensive extended warrantee as well. I needed to return for simple handling instructions that should have been initially given and another return for the car manual. When realizing I did not have second key I contacted them and they replied they do not have one. To order a key is over $900. And they will not cover this. I am a Real Estate agent in Santa Barbara and customer service is a priority- they are very disappointing. Diane

I purchased a 2020 Range Rover Sport earlier this year from Platinum Autohaus. I paid full price and bought a very expensive extended warrantee as well. I needed to return for simple handling instructions that should have been initially given and another return for the car manual. When realizing I did not have second key I contacted them and they replied they do not have one. To order a key is over $900. And they will not cover this. I am a Real Estate agent in Santa Barbara and customer service is a priority- they are very disappointing. Diane

Rating breakdown (out of 5):
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Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Alex was terrific throughout the whole process. We do most of the negotiating by phone because I lived six hours away from Redondo Beach. I got there about 1:00 pm and was on my way home by 3:00 including the test drive. I will recommend Alex to my friends who looking for fine used cars.

Alex was terrific throughout the whole process. We do most of the negotiating by phone because I lived six hours away from Redondo Beach. I got there about 1:00 pm and was on my way home by 3:00 including the test drive. I will recommend Alex to my friends who looking for fine used cars.

Rating breakdown (out of 5):
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Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Honest, fair pricing, no extra charges, and great after sales service. I think this is just in their DNA, this the great reviews from all their customers.

Honest, fair pricing, no extra charges, and great after sales service. I think this is just in their DNA, this the great reviews from all their customers.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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