Fred Haas Toyota Country

High praise for Joe Calderon and the team at Fred Haas Toyota Country. I got a screaming deal on my new Tundra TRD Pro - even after my trade came in a bit lower than expected. They still made it work. Awesome job!!

I brought my car to Fred Haas Toyota for blinking lights on the dashboard and not running correctly. Instead of honesty, Randy robbed me of almost 2,000 dollars. These people had no idea what the issue was, instead of honesty and allowing me to walk out, they charged 2,000 dollars for what they assumed was the problem. The very next day, same issue (blinking lights on the dashboard, car not running right). I brought the car back the very next day and was told that they finally figured it out and it would cost me another 1,900 dollars. I took the care to another dealership and the issue was resolved. I later spoke to a manager, Tony who then refused to answer my calls. I am a hard-working person, I don't rob or steal, my money comes from hard/honest work. Randy and Tony, I hope no one ever steals and rob you of your hard-earned money. These people are very dishonest.

My experience started in 2022 when I had to replace a new 4 X 4 Tacoma that was totaled during COVID: I was told that they had a new one like my totaled one only it was a to wheel drive: I put down the deposit. It finally arrived 10 weeks later and I went to pick it up: They told I would have to pay an additional $1600 if I still wanted it and they had several other buyers if I didn’t want to pay the new amount. Fast forward 2 and 1/2 years later. My service plan had expired and the offered an extended service plan for $200: I paid for the extended plan. I went back for the next service and they told me my extended had expired and asked for another $200 to further extend the plan. After buying 6 vehicles from his establishment, I will never spend another dime at this establishment.

Joseph Calderon was very knowledgeable and patient answering all my questions of what i was looking for. I would highly recommend him to everyone in the market for a new or used vehicle. He is my go to guy always.

Thanks Matt for helping me yesterday to change my bad battery, your such a wonderful advisor,

Very great service. They made it very easy for me to get the car i wanted.

Came in for an oil change with an appointment, after waiting for over an hour and a half my service advisor let me know it would be another 45 minutes before my car was done. I let my advisor know my appointment was for 12:30 and not 3:30. I will never go back to this dealership for anything.

Service center is outstanding! My service center person Jan, has worked with me since I bought my first Toyota in 2012. Now 5 cars later, she is still fantastic. Always happy and ready to help.

My service advisor Jeff explained my options clearly and patiently, and provided excellent service overall!

Worked with Keith as my salesman and just wanted to send a shout-out how hard he worked for me and how good he is. He took time to answer anything, worked fast when I wanted to work fast, and DEFINITELY helped me out post sale ... went above and beyond. I have been buying cars for decades and he is the first guy I will actually call up for my next car. Thanks much Keith.