Reviews
Service
Why do you have an appointment schedule when it's first come first serve. I schedule an sppointment at 7:00am arrived at 6:57am stood in line for 10-15 min (had around 10 cars in front if me they all could not been scheduled at 7:00am). Still standing here and waiting 12:52pm. What a nightmare! They have services guys walking around sitting chairs playing grab xxx. Go somewhere else! They are real nice early, then once your hooked they move on. What a joke!
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are very sorry to hear of the extended wait you encountered. This is not our normal business practice and we pride ourselves on providing each of our customers with quick and efficient service, especially when an appointment has been made. We would like to make it up to you. Please contact me so that we may begin to rebuild a better business relationship going forward. Sincerely, Ashley Williams | Internet Sales Coordinator
everything was clean and orderly
Employee Jan Martin was very helpful in setting up the appointment for me. Also providing insight as to the problem and all that it intailed. She was very professional and polite. She also was informative as to what other things that needed to be taken care of on my vehicle giving me the option to decline,but informing me of the importance of having it done as soon as possible. All of the employees were quick and knowledgable.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It was a pleasure to read about your service experience working with Jan, Beverly! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Jan and the rest of our staff were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Ashley Williams | Internet Sales Coordinator | 281.374.5172
Great 20 K service experience
I brought my 2013 Toyota Corolla for the 20K Checkup, service. I arrived at 7 am and waited for the 8 am shuttle. While out driving to return home, I received a call that my ca was ready. I then returned back to the dealership and left before 10 am. Timeliness on this day was essential and this worked out very well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Lynn for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Ashley Williams | Internet Sales Coordinator | 281.374.5172
Service Review
Everyone was very friendly, helpful, and responsive to my needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your feedback, Carl! We're glad to hear that our team was friendly, helpful and responsive to your needs! We strive to provide excellent customer service and please let us know if there's anything else we can do for you. Ashley Williams | Internet Sales Coordinator | 281.374.5172
Repair service
My rep in the repair department is always so good. She handles everything in a friendly and professional manner. She explains work that needs to be done and explains what work was done. Excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Peggy and thanks for the positive feedback! We're very happy to hear that you enjoyed your visit here with us at Fred Haas Toyota Country. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Ashley Williams | Internet Sales Coordinator | 281.374.5172
Great Service
Jan Martin, the certified assistant service manager, was courteous, thoughtful, and professional. Because she gets the work on my Tundra done as quickly and as efficiently as possible, I call her to handle my service visits.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Craig and thank you for this great review! We're excited to hear that Jan took care of you! She is a great asset and we appreciate all he does. Thank you again and be sure to like us on Facebook and follow us on Twitter to catch all the latest specials! Ashley Williams | Internet Sales Coordinator | 281.374.5172
Jan Martin
We will only take our two Toyotas to Fred Haas Toyota County for two reasons...Great service and Jan Martin. Jan always welcomes us with a smile and makes us feel at home. She treats us like family. I trust Fred Haas Toyota Country and I trust Jan Martin.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Scott, hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to see and service you in the future! Ashley Williams | Internet Sales Coordinator | 281.374.5172
FRED HAAS TOYOTA
Jan Martin has alway's been a wonderful customer service representative. We have always gone to your delaership for about 8 years or more and Jan is wonderful we always ask for her.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Delores, you have been doing business with Jan and Fred Haas Toyota Country for 8 years and your review about us is truly appreciated. Jan is truly an exceptional employee and we appreciate her for giving you a great experience! Thanks again for your loyalty and business. We will be there for you for many years to come. Ashley Williams | Internet Sales Coordinator | 281.374.5172
Sequoia drama
I was happy with the salesman service but there was things that should have been working on the vehicle when I got it that was on the item description on the Internet but I ended up paying almost 100 bucks for a new remote for the car. But at the end of the day I did not check it out that day so maybe I should not have been so trusting but it's good
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
We would like to thank you for sharing your experience. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Thank you, Ashley Williams | Internet Sales Coordinator
Great Service Experience
No non-sense support and car was returned in a day. Ann did a great job of updating me and resolving the problem in a day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John and thank you for your kind words. We are very happy to hear that Ann was so attentive during your visit to our dealership, and that she gave you some insight on your issue! You learn something new everyday! Thank you again and we look forward to working with you again in the future! Best regards, Ashley Williams | Internet Sales Coordinator | 281.374.5172