Reviews
Great Service Dept.
Prompt, Friendly, Kept me updated throughout process- Excellent team; warm atmosphere. Knowledgeable; will recommend Modern dealerships to others ; expect to be a lifelong customer
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Borden, thank you so much for the wonderful review of your experience at Modern Nissan of Lake Norman. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. The Modern Nissan of Lake Norman Team
Service Department
Easy to schedule online. Easy check in Comfortable waiting room. Clean waiting room Customer service representatives take their time explaining the services needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. The Modern Nissan of Lake Norman Team
J C
They are very efficient ,and also they are quick and punctual,Tom is always friendly and to the point,their lobby is ver comfortable
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for this glowing review of our service center, Alexandra! We know how valuable your time is and we aim to provide efficient, quick and punctual maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! The Modern Nissan of Lake Norman Team
Great experience ,friendly staff and good service.
I has a great experience! My service advisor (April) was right on top of everything. She let me know exactly what was happening with my car every step of the way. I felt very comfortable and the department was very clean. My service was done in a timely manner and my car was nice and clean when I received it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. The Modern Nissan of Lake Norman Team
Great service
Ray has always taken good care of me when needing service advise and help. Everyone is always checking on you and keeping you informed on how long it will be.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, John! We're very happy to hear that Ray was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. The Modern Nissan of Lake Norman Team
Another excellent service appointment
The work requested for my vehicle was completed quickly and efficiently. I was out the door and on my way in no time. I really appreciate the excellent service and friendly customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for this glowing review of our service center, Frank! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! The Modern Nissan of Lake Norman Team
Service like no other
The courtesy and professionalism of the staff was second to none. Everything was done expeditiously and we were on our way. We are customers for life.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. The Modern Nissan of Lake Norman Team
Review of Service
My experience has always been smooth and reliable. The employees have always been friendly and helpful. These surveys are time consuming and unnecessary.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mindy, thank you for your kind review; we are happy to pass along your comments to the team here at Modern Nissan Of Lake Norman! Thank you again for the great review!
Great fast service
Everyone is always so friendly. Service is fast. The facilities are always clean. I love how they have a separated space for those who want to work or watch TV.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Marcella. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! The Modern Nissan of Lake Norman Team
Oil Change
Very nice and courteous staff. Shuttle is readily available if needed. Sales Tech always goes over service results and any future recommendations.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. The Modern Nissan of Lake Norman Team