Audi Las Vegas

Upon drop off I had an easy check-in process and a brand new loaner car waiting so I could continue with my daily routines. The extended warranty that I bought at the time of purchase has far exceeded its value and cost. Before picking up my vehicle after service I was provided with a detailed video with a certified mechanic covering all the different services that were performed that day. Upon pickup I was greeted by my service advisor and walked out to my car that was freshly washed and clean. Exceptional service in today's industry!

’m writing to formally express my serious concerns regarding how my vehicle trade-in and lease payoff have been handled — and more specifically, the dealership’s unilateral change to our signed agreement. At the time of the transaction, I signed documentation clearly stating that Audi Las Vegas would be responsible for the lease payoff on my trade-in. I was subsequently issued a check for the equity and was explicitly told, “the money is yours.” Now, I’m being informed that I remain responsible for the lease — despite no signed amendment, no disclosure of a change in terms, and no communication indicating a shift in financial responsibility. This appears to be a clear breach of the original agreement. Furthermore, the lack of communication and refusal to provide a clear explanation — particularly during our conversation — was unacceptable. Your dismissive and unprofessional tone was not only inappropriate, but completely misaligned with the standards expected from an executive representing a luxury brand like Audi. Given the circumstances, I will be pursuing this matter through all appropriate legal and regulatory channels, including: The Federal Trade Commission (FTC) The Nevada Attorney General’s Office The Nevada DMV Dealer Compliance Division Audi USA Corporate Headquarters This situation has resulted in unnecessary confusion, stress, and potential financial liability — none of which should have occurred had the original agreement been honored and properly communicated. I had hoped for a more professional and transparent resolution, and I regret that this has not been the case.

Curtis Maldonado is the best. Took my car in and they took care of all my needs. My sunroof was not retracting properly and now it's working great. New water pump, upper bushings and more. Lost a trim piece from my rear fender, (I believe someone stole it the day after I got my car back when I went to LA) and Curtis took care of it. He ordered another one and had it put on for me at no extra cost. Overall, I am 100% satisfied with the work and the 12 months warranty on all parts worked on.

Maddie is one of THE service providers I?ve worked with. Her communication was spot on and always notified of where my vehicle was in the process of being service. The main tech sent me a detailed video of the services performed and how my car was overall. The facility is always spot clean and the customer waiting lounge always has fresh coffee.

Bought a Q8 and the sales rep went over everything nice and slow for us and made sure we understood the car and how it worked. No pressure on extras .

I have been a customer of Audi and this dealership for 20 years. I return because of the employees and service. They also take care of their loyal customers. I would recommend this dealership.

I had a great experience taking my car for service here. The service technicians were friendly and helpful. They provided detailed paperwork and even sent me video footage of the work.

⭐️⭐️⭐️⭐️⭐️ Working with George was an unreal experience from start to finish. He doesn’t just sell Audi’s he delivers an experience that matches the level of the car itself. No pressure, just deep product knowledge, clear communication, and genuine passion for what he does. He treated me like a VIP from day one and made sure every detail was handled with care and precision. If you’re even thinking about stepping into a Audi, George is the only person you should be talking to. Absolute class act.

Bought a new Audi and the car has been great so far so far. However three and half weeks later and my trade is still not paid off and I’m getting calls from that bank asking about missing documents that Audi didn’t send over to be able to process the pay off. It’s now affecting my credit and Trying to get a hold of someone at the store to help is not easy they keep saying it’s handled but as the loan is still active not so. The salesperson did reach out to check in but not a lot they can do. Management doesn’t seem to care about the experience after the car was sold. Will not do business or service there due to the lack of care to this situation.

Julio and Mark made this an excellent experience!! No pressure and so easy to work with.