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Lindsay Volkswagen of Dulles

(2,072 reviews)
Visit Lindsay Volkswagen of Dulles
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday 12:00pm–5:00pm Closed
2021 state dealer award
View 11 awards
2021 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2021 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 773-1736 (866) 773-1736
Used (866) 785-1356 (866) 785-1356
Service (866) 781-6990 (866) 781-6990

Reviews

(2,072 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lindsay Volkswagen of Dulles from DealerRater.

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Great customer experience!

I've a long experience buying cars, but this last one was the best! The Sales Consultant, Mrs. Pantoja, perfectly understood our needs and she offered us a great option that made us quite happy. Also, the Manager and the Finance staff were very nice with us. Certainly I recommend buying from Lindsay, please ask for Mrs. Pantoja, she is the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We greatly appreciate your 5 star review with honest and genuine remarks, and endorsement of Christina Pantoja. Thank you so much for choosing Lindsay VW!

PERFECT BUYING EXPERIENCE AT LINDSAY-BUY NOW!

BUY YOUR NEXT VOLKSWAGEN HERE FROM MR. BOB DERBY. We bought our last Jetta here in 2008 and had a great experience. We returned and had another great experience start to finish. Mr. Robert "Bob" Derby is super knowledgeable and was very patient with us picking out my wife's Jetta. Great from start to finish. GSM, Sales, play room, snacks, drinks, clean facility, great finance dept, good loan rates, and they have followed up several times to check on us. We love our new car! THANK YOU FOR FOR TAKING CARE OF OUR FAMILY!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Thanks to Joshua, I have my dream car!

It had been 11 years since I'd purchased a new car. Based on my last car-buying experience, I had my guard up; I wanted the car without the pressure. I was so pleasantly surprised and relieved at how relaxed my experience at Lindsay VW was. Joshua was personable and knowledgeable without being overbearing. He worked to find the right vehicle for me and presented me with several choices. In the end, thanks to Joshua Jay, I drove home in my dream car, a Golf GTI 6-speed manual!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Wow! We are honored to have earned your business after 11 long years of ownership. It is the greatest compliment to hear that you enjoyed your experience with us after having your guard up initially. We understand that a new car is a major decision and this is one reason we aim to always deliver a low-pressure, relaxing customer experience. The Golf GTI 6-speed is an excellent car and we hope you enjoy it for a good long time. Thank you so much for choosing Lindsay VW, and welcome to our family!

A miserable experience with a miserable dealership

Having spent the better part of two days negotiating a price with Lindsay VW for a new car, I finally gave up today. Nine years ago, we bought our sixth Volkswagen at Lindsay. It was 2005 and the experience was great. Paul Schneider, a former salesman, was a true gentleman. We used Lindsay for service since 2005, however this dealership has taken a turn for the worse. While negotiating pricing via email with the salesman, the internet sales manager accidentally sent me a copy of a note meant for his salesman. The note was advising the salesman that "this guy is confused" and to " just smooth him over" and to close the deal with "no more negotiating". So while I realize this wasn't meant for my eyes, the sender offered a very weak apology. Additionally, my report of his behavior to the dealership management was ignored, as they never responded at all. Crickets. They clearly don't care about their customers. If you go to buy a car at Lindsay, be prepared to pay too much for a car and be told that all of the other dealers in the area are, to quote them, "liars". Seriously? We are now dealing with Stohlman VW and have been treated politely and been offered much better pricing. We have purchased VWs from them in the past, and should have stayed with them. I realize that all dealers have their issues, and that employees have bad days. An email from the dealership manager would have been nice. I don't think that is asking too much. If you enjoy being smoothed over, this may be the place for you.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

If Jerry wants to speak to me, he has the first note I sent to him the evening of August 24. Additionally, Mr Weinstein and Mr Borak also know who to refer him to. I'm not sure why it is incumbant on me to reach out again. It seems like the offended customer would have been contacted sooner by Lindsay management. Maybe a letter of apology and a reassurance that they paid attention to the complaint. By the way, I sent the original complaint to Mr Holloway and to Mr Checkan. Neither of them replied because they clearly don't care about retaining loyal customers. Maybe they never apologized because Lindsay encourages their sales staff to,treat customers poorly and smooth them over. Is Jerry and Checkan that busy? Do they usually have their customers beg several times for an apology before they contact them? This is twisted. Look, I don't want a discount or some kind of deal. I bought a car and am not in the market to buy another. I just expected a response and for someone to tell Mr Weinstein to treat his customers with respect. I have recieved better response from fast food restaurants.

Great experience leasing a VW Jetta

I recently leased a Jetta from Eyad and I had a great experience. No frustrating negotiations as they asked me what I wanted to pay and that is exactly the deal they gave me. Eyad was extremely courteous and professional as was the rest of the staff I dealt with. Definitely an enjoyable no-stress leasing experience. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks so much for your 5 star review and endorsement of Eyad. We greatly appreciate your feedback and thank you for choosing Lindsay VW!

Bought a GTI and couldn't be happier with the purchase

Lindsay cared about my purchase. Josh Pidek, the salesman who helped me was very knowledgeable. The entire experience was top notch. I would definitely buy from them again. From inquiry, to introduction, to finance process to delivery, everything was super easy and I never felt pressured.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We certainly do care and are very pleased that you felt cared for. Thank you for your 5 star review and endorsement of Josh. We greatly appreciate your honest and genuine feedback. Welcome to our family!

Outstanding new car buying experience

I bought my first car in 9 years from Lindsay Volkswagen of Dulles from Eyad Tabba. He got me every car I wanted to test drive, he waited without ringing my phone off the hook for nearly 3 months between my initial interest and my purchase, and he was extremely easy to work with. I got a great price on my trade-in which was in almost rough shape and on top of that he sold me the car I wanted at the price I wanted. I bought a 2015 Golf TDI S for under 20k and they even beat the interest rate quoted to my by USAA on financing. The overall experience was as enjoyable and stress free as my commute in my new TDI Golf. Highly, highly recommend this dealership to anyone looking and for my car purchases as long as I'm in Northern Virginia Eyad has first right of refusal on selling to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Rob- We are honored to have earned your business after 9 long years of ownership. The Golf TDI is a great car, and we hope you enjoy it for a good long time too. Thank you so much for taking the time to share your story with honest and genuine feedback. We appreciate your business and thanks for choosing Lindsay VW - welcome to our family!

Fantastic Dealership.

I bought a 2016 GTI from this dealer and the process was incredibly easy and very fair. They got me into exactly the car I wanted at a finance option I could manage. The salesman was extremely knowledgeable of the car I wanted and made the buying process exciting.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Dave! Thanks so much for taking the time to leave us your honest and genuine feedback. We greatly appreciate your business, and thank you for choosing Lindsay VW!

Outstanding new car buying experience

I bought my first car in 9 years from Lindsay Volkswagen of Dulles from Eyad Tabba. He got me every car I wanted to test drive, he waited without ringing my phone off the hook for nearly 3 months between my initial interest and my purchase, and he was extremely easy to work with. I got a great price on my trade-in which was in almost rough shape and on top of that he sold me the car I wanted at the price I wanted. I bought a 2015 Golf TDI S for under 20k and they even beat the interest rate quoted to my by USAA on financing. The overall experience was as enjoyable and stress free as my commute in my new TDI Golf. Highly, highly recommend this dealership to anyone looking and for my car purchases as long as I'm in Northern Virginia Eyad has first right of refusal on selling to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Rob! We are honored to have earned your business after 9 long years of ownership. The Golf TDI is a great car, and we hope you enjoy it for a good long time too. Thank you so much for taking the time to share your story with honest and genuine feedback. We appreciate your business and thanks for choosing Lindsay VW - welcome to our family!

Pre-Owned Auto Sales

Just purchased a pre-owned VW Jetta with Lindsay VW. Great buy and great experience with the dealer and sales person (Clyde Htoon). Thanks Clyde for your assistance with the purchase. You made my decision so much easier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Thank you for taking the time to write a positive review and endorsement for Clyde. Welcome to the Lindsay VW family!